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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#1876
rvayda141

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Benth08x wrote...

M12311 wrote...

Forbes quoting Atghunter....priceless.

THIS HURTS YOU, BIOWARE.


Holy hell, when did this happen? Got a link?


http://www.forbes.co...blic-relations/

Very excellent article, they quote one of Atghunter's posts thats on the first page.

#1877
KelaSaar

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Love this thread, some of the stuff in here is really fascinating.
Hold the line, don't play online.

#1878
Beti88

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And for heavens sake, join the letter campaign!

#1879
wasawsolos

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yes Forbes has given us new ground. I have already urged other news outlets to report on this story, so I urge all of you to get in touch with various media outlets and ask them to report on this. We will Hold the Line.

#1880
Spirea

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Already posted in another thread, but this one is way too amazing to ignore. I am joining this movement and I politely ask for proper ending to Mass Effect 3.

#1881
Sentr0

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katanakage wrote...

http://www.gameinfor...to-the-ftc.aspx

bad move


why?

#1882
Lilaeth

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Hicks233 wrote...

Just as an aside I wonder how it came about that Sherlock Holmes was brought back to life. How the customers voiced their dissatisfaction then without the social media and 24hr news cycle that we have now.

Hopefully we're on the way to a fix for our Richenbach Falls, certainly didn't hurt Holmes to have some resolution and indeed continuance.


'The Adventure of the Final Problem was published in December of 1893 in The Strand magazine.  People were so upset that more than twenty thousand of them cancelled their subscription to The Strand magazine. '

That was a big deal.  Conan Doyle was also inundated with letters:  ' In one, a lady addressed the author as ‘you brute’ and even his mother begged him not to kill Holmes.  Some men wore black armbands in mouming!  

B)

Modifié par Lilaeth, 17 mars 2012 - 08:13 .


#1883
HackNFly

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I've uninstalled Origin and ME3. They won't be getting any information from me.

#1884
Hydralysk

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Spirea wrote...

Already posted in another thread, but this one is way too amazing to ignore. I am joining this movement and I politely ask for proper ending to Mass Effect 3.


If you can spare the time, please consider joining the letter campaign we have going. The physical act of sending a letter can mean a lot to show how much you care.

Modifié par Hydralysk, 17 mars 2012 - 08:13 .


#1885
RazorrX

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cyrrant wrote...

Hamnurger wrote...

Wow boycotting the Operation Goliath because of the endings. I love when people make a giant deal about something that isn't all important to life but when its a life changing ordeal people ignore it. Why can't you people just be satisfied that they gave you this game and quit being giant babies.


That's great!  Is there anything in particular you didn't like about the Retake Mass Effect 3 movement?


Pure Win! :D

I give this three snaps in a Z formation!

#1886
RobinEJ

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M12311 wrote...

Forbes quoting Atghunter....priceless.

THIS HURTS YOU, BIOWARE.

HA! Hold the line! :ph34r:
@HackNFly I've uninstalled ME and Origin too.

Modifié par RobinEJ, 17 mars 2012 - 08:14 .


#1887
cyrrant

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Sentr0 wrote...

katanakage wrote...

http://www.gameinfor...to-the-ftc.aspx

bad move


why?


Because advertisers always leave enough wiggle room that an FTC complaint won't work?  If they had explicitly said in the ads that Shepard would live through the end and that there would be no Starchild or plot holes, but there's been no official advertising material to that effect.  This paints the person filing, and by extension the movement, as petulant children not willing to do the research and just casting about for the nearest blunt object to beat Bioware over the head with.  If we want to be portrayed as a civil movement with good heads on our shoulders and actual complaints then this sort of thing is not helpful.

#1888
eoinnx03

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Yeah Forbes exposed it all. HOLD THE LINE!

#1889
18 Brains

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Very good post OP. This needs more attention. Suffice it to say, I will not buy any DLC until the ending issue is addressed at the very least. Constructive criticism is how we need to go about this, not blind anger and irrational behavior. Hold the line.

#1890
Novouto

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HackNFly wrote...

I've uninstalled Origin and ME3. They won't be getting any information from me.

I think you have to do more to completely get rid of Origin.

Oh and I am holding the line!

Modifié par Novouto, 17 mars 2012 - 08:15 .


#1891
Hydralysk

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Sentr0 wrote...

katanakage wrote...

http://www.gameinfor...to-the-ftc.aspx

bad move


why?


I'd like to ask anyone who disagrees that this course of action is inappropriate at this time post a comment saying this is one person and NOT a representation of the movement as a whole.

#1892
Silveralen

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katanakage wrote...

http://www.gameinfor...spx?PageIndex=2

bad move


Huh, the weird thing is he mgiht have a case. Casey did lie about the way the endings would play out. Given that he isn't bioware, no action could be taken against the company. That being said, this sort of thing makes companies nervous, and alot of times they typically just take the easiest way out, to save face.

I'm guessing it won't come to anything, but if it gains momentum, which is unlikely, all that would likely come about is EA/Bioware taking action against Casey and claiming he wasn't authorized to say that by the PR department, which isn't what anyone wants.

#1893
KHReborn

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katanakage wrote...

http://www.gameinfor...to-the-ftc.aspx

bad move


Bad, VERY BAD. Another site posted this yesterday and we wrote in the comments, that he is alone with his opinion.
EVEN WORSE is, when you read the comments, other people think thats the opinion of the whole #RetakeME movement.

#1894
Lilaeth

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cyrrant wrote...

Sentr0 wrote...

katanakage wrote...

http://www.gameinfor...to-the-ftc.aspx

bad move


why?


Because advertisers always leave enough wiggle room that an FTC complaint won't work?  If they had explicitly said in the ads that Shepard would live through the end and that there would be no Starchild or plot holes, but there's been no official advertising material to that effect.  This paints the person filing, and by extension the movement, as petulant children not willing to do the research and just casting about for the nearest blunt object to beat Bioware over the head with.  If we want to be portrayed as a civil movement with good heads on our shoulders and actual complaints then this sort of thing is not helpful.


How about we thought we were buying a video game, but apparently were duped into buying a 'work of art?' :P

#1895
Heather Cline

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Read the OP post with all those quoted posts. Those are very insightful. I do understand that many of the creators of the game are overworked. However the way they ended the game was just bad taste, bad judgement and overall poorly executed.

You are running to the beam, you get hit by a powerful energy blast and are downed. Somehow you get back up and only have a pistol to use that you have to rapidly tap the trigger button on the 360 or a key on the keyboard to fight off 3 husks and a marauder making that final walk very difficult to the conduit energy beam to the citadel even on casual difficulty. I died 3 times before taking out the husks and the marauder. The inability to aim correctly and also the inability to hold down the trigger or the key on the keyboard to kill them makes it very hard to get through because you have no shields and no armor to protect you.

Next up is the whole promise of the multiple different endings. The only difference really between all the endings is two different things really. Both stem from the Collector base in ME2. Whether you destroyed it or kept it. There isn't any variation after that. Each ending ends in the same way really. Blue, green, or red. The red ones are varying states of the earth. Either destroyed, badly damaged, damaged or completely intact. Blue is either destroyed or completely intact. Green is completely intact. Then one red ending where Shepard survives.

Next problem is the AI child with not being able to disprove it's so called logic of synthetics always destroying organics. The AI child doesn't provide proof in any shape or form, Shepard just gives up instead of arguing the point. If you brought peace to the geth and quarians that should have been an option.

Next problem is how did Anderson get to the control room before you on the citadel? And another problem is why didn't Anderson help you instead of letting you fight your way through 3 husks and a marauder?

Then we have the whole ending cutscenes. How did your entire squad that was on earth get up to the Normandy when there were no shuttles, Joker and the ship were in pitched battle and there was no way for him to get the Normandy to your squad mates who were spread out fighting?

Then there is the whole why was Joker and subsequently the Normandy in a hyperspace jump in the first place? It makes no sense. There is no explanation for it. When the Normandy crashes how did Joker survive with brittle bone disease aka Vrolik's syndrome?

After all that where were the promised endings were we got closure? Where were the multiple endings that answered all the questions? Why were we given only A, B, and C endings? Why were all the endings the same with only varying degrees of if the earth survived or not?

Why were the mass relay's destroyed no matter what you chose? Why did Bioware lie to us? Why didn't they fix the endings with a DLC on day 1 when they knew that the endings had been leaked to the forums and everyone had been discussing them? Why did they ship a game with such a crappy ending?

Why did they do a combination of Deus Ex Human Revolution and Battlestar Galactica endings when they knew that many people didn't like the endings to the show and game respectively? Why did they do copy a similar ending of FF13-2 where they killed the main protagonist, screwed over the world with bringing forth this Valhalla on the planet when that was what the main protagonist was trying to avoid along with other crappy endings?

Why didn't we get an ending that if we tried hard enough Shepard at least ended up with her/his LI and crew members on this supposed garden of eden planet?

How do Garrus and Tali survive on such a planet with their Dextro DNA?

Why put up a little pop up after the credits roll about buying DLC for the game when the endings were so horrible that most people aren't going to buy it anyways?

Why force people to go back to right before assaulting TIM's base to play DLC for the game instead of having a post game way to play DLC and wrap up all the issues with the ending?

These are the issues I have with the ending of the game. I probably could list more questions, more problems but I think these are enough. The PR control is a standard tactic I get that, but they really should have seen this coming a mile away but did nothing to stop it. This is why I'm not letting it blow over, this is why I'm not participating in the whole MP thing going on this weekend. I'm voicing my protest in a constructive way.

I should have seen this coming. ME2 was the beginning of the problems. ME2 was very streamlined in combat and rpg mechanics. There was little to no story in the game what so ever. It was a mishmash of several short stories with very little connecting them together. Everything was forced on you.

DA2 was a decent game but had a very short development cycle. There was no real choices in the game unlike in DA:O. Every decision was made moot later on in the game. Then you had the final boss battles. If you sided with Orsino you still had to kill him which should have been avoidable because you were winning. If you sided with Meredith that battle should have been avoidable because you were helping her out. Again forced endings that we had no control over. However DA2 had one thing ME3 didn't have, a decent ending where you got to be with your friends, last living family member if they survived the blight and your romance partner.

Ever since EA bought out Bioware their games have gone down hill. More streamlining. More trying to get the CoD and other third person and first person shooter gamers over to their games which makes no sense.

If you have a quality product and you keep true to your product and what you created people will spread that by word of mouth. If you continue to change your product because you want a bigger crowd you are going to lose those who stayed loyal and they will bad mouth your game or product. Which means loss of sales, loss of money and loss of consumer base.

Complaints and hatred for a product spread a lot faster than praise does. It's fact and been proven time and time again. By making your core consumer base happy it makes them want to talk about the awesome experience with friends and family. However the reverse is doubly true. By making a crappy product people will yell loudly how crappy the product is and tell everyone they know about it how bad it is and tell them to tell their friends and their family and so on and so forth.

There is no excuse for this blatant disregard to the fans. There is no excuse to alienate yourself this badly from your consumer base. There is no excuse for promising multiple different endings but lying about it and only giving us actually 3 different endings that are all the same. Claiming there are 16 different endings is a lie. There aren't actually 16 different endings, there are 3 with varying levels of crappiness in between.

Lying to your consumer base and overall customer base is just shooting yourself in the foot. It will make people abandon you in droves and never come back.

Example is working in the restaurant industry. You serve bad food and someone gets food poisoning. A food inspector comes in to investigate, you are shut down because of this. If you even do get past it, no one wants to eat at a restaurant with such a bad reputation. No one wants to risk food poisoning. This is exactly what you Bioware and EA as a whole have done. You poisoned your product and therefore are having the same reaction as a restaurant with a bad reputation for food poisoning. People are demanding better or they will leave you in droves and you will eventually be forced to shut down.

So this is me telling you as a company to fix your mistake or you will not be around much longer.

#1896
Bourne Endeavor

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To those campaigning to boycot Operation Goliath. I believe this is an unnecessary practice under the present circumstances. The event is intended to be fun regardless of a potential ulterior motive benetah the surface and we gamers have a right to both partake and enjoy this venue. Where we draw the line is our resolve. If after Operation Goliath, the outcry begins to waiver, people are less vocal of their demands in that this product was not satisfactory, then we begin to "lose the war" so to speak. On the contrary, if we continue to remain adamant in our stance; that while we may enjoy aspects of the game, we have no intention of backing down once these events come and go, not only do we force them to listen but could in turn damage their position.

Time is ultimately one of our best weapons, in addition to being a foil, depending on its use. If things appear to die down a little only to ramp up again shortly thereafter, then it becomes difficult to claim people will "get over it." Mr. Lee is an example of this, or rather, the reaction afterward. The thread derailed because of his polite response and "humanizing" treatment (ie: respectable approach) to the fanbase, yet the demands continue. We have to maintain this but loudly, and without hesitation. I admit to respecting Mr. Lee's response because it opens communication and frankly, on some level (what that level is may vary) wants Operation Goliath to succeed just because it's plain old fun.

That said, I can respect his approach and still disagree with the direction of the company he works for, and indeed I do. In the grand scheme of things, we all adore this franchise in our own way, yet I like to look at it from the same perspective as EA. To them, their bottom line and any deflective response is "just business." Well, our demands for satisfaction as fans of the series is also "just business." In short, while we maintain civility, we will not back down.

To quote Manuel way back in ME1, who predicted the entire story. "Our voice must be heard!"

What, I thought that quote was appropriate; something else to stand by "Hold. The. Line!" :P

On a separate note, I have to acknowledge Atghunter, your posts are indeed both intriguing and a fascinating read. Please be certain to continue as I have enjoyed reading your insight.

Modifié par Bourne Endeavor, 17 mars 2012 - 08:25 .


#1897
Greed1914

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Forbes continues to impress. Who'd have thought that our biggest media advocate would be a prominent business magazine? Then again, they are in a good position to step back and look at this from a business perspective.

#1898
Foxcat

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My name is Foxcat and this is my favorite thread on the forums!

But seriously, /signed and /agree

Hold the line.

#1899
xxskyshadowxx

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Silveralen wrote...

katanakage wrote...

http://www.gameinfor...spx?PageIndex=2

bad move


Huh, the weird thing is he mgiht have a case. Casey did lie about the way the endings would play out. Given that he isn't bioware, no action could be taken against the company. That being said, this sort of thing makes companies nervous, and alot of times they typically just take the easiest way out, to save face.

I'm guessing it won't come to anything, but if it gains momentum, which is unlikely, all that would likely come about is EA/Bioware taking action against Casey and claiming he wasn't authorized to say that by the PR department, which isn't what anyone wants.


He doesn't have a case. Casey never lied in the actual sales advertising, which is what the FTC would look at (if thousands of people filed). The FTC regulates advertising, not PR comments, which is where the misrepresentation occcurred.

#1900
TheRealMithril

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To BioWare/EA: I can say I told you so, but I did predict this very outcome in the beginning of the week, and later reaffirmed it on Thursday (i believe) This response came as no surprise at all. You really could have saved a ton of headache, if you had just admitted the mistake. And simply 'acknowledge' that you 'planned' the game to continue right after the blast, even if this wasn't the case. That would have bought you months of damage control time, and silenced everything early on. Take it with you as a learning experience. .. Oh, and continue the game. /The starving artist.