The thing is, Casey Hudson is not in Public Relations. Chris and Jessica are Community Managers, again, not Public Relations. My minor is Public Relations, along with Professional Writing as my major. I get people are mad about the ending, but this has really gotten out of hand, especially with the FTC suit. Yes, a lot of gaming magazines called people here "entitlement brats," but that was the work of unprofessional journalists who now have questionable integrity in my book.
A lot of people here seem to be just roaring with blind rage. Games are an art form. They are a platform for storytelling. And I am saddened that Doyle had to continue writing Holmes. He hated it. That character had run his course and he wanted to have other pursuits. Writers have the right to end a story anyway they choose. It's their world and they invite you in to partake of it. If you don't like it, become skeptical of their work, don't buy from them, etc. But continually attacking everything a Bioware employee says is not how you get your way.
Bioware said they are listening. Their track record shows they take a great interest in what their fans think and how they feel. Give them a chance. If they don't deliver, show your frustration with your wallet. If they do deliver, apologize. Seriously, a lot of the devs took a beating from some very angry folks. Anytime that happens, everyone here on BSN is grouped together with that person. Don't give in to mob mentality. Rational thought is always the best course of action.
I understand people didn't like the ending. I didn't either. But Bioware is open to discourse, so discuss. And understand what an opportunity that is. Yes, EA/Bioware is a business that needs to make money or they go out of business. They also love what they do and they sincerely care about their fans (Bioware that is, EA has been stomping on the Madden franchise for years now...).
Give them a chance. They've earned it. They don't deliver, don't buy from them anymore. Lots of great developers out there. They do deliver, then be happy. In any event, please relax. There's been so much anger here lately...