When I lost 160 bioware points, I contacted EA support. The guy ended the conversation without even helping. I kept waiting for him to find my transaction into or answer one of my questions, but then he just quit.
Check out the transcript below:
Rajan: Thanks for contacting EA Help! My name is Rajan how may I help you?
you: Hello. I just bought some bioware points. I was using them to buy spectre packs in Mass Effect 3 multiplayer. However, my last transaction failed. 160 bioware points were subtracted, but I did not recieve the pack.
you: I exited and clicked on store again only to get the error message saying a transaction failed and I should contact support. I exited the game and clicked store and the error message went away, but checking my inventory showed I did not recieve anything.
Rajan: Russ please provide me your order number.
you 610125527
you: that's the number for the bioware points
Rajan: I apologize as it's not showing any transaction in our database.
you: It just occurred recently. Timestamp of transaction taken from the confirmation email: 16 Mar 2012 22:35 GMT
you: Is there anyway to just refund me 160 points?
you: That should take care of the problem.
you: Find anything?
Rajan:I apologize as your account setting can only be changed from your end.
Rajan: I apologize for my last message.
Rajan: Your order details are not showing in our database.
you: Thank you for your purchase PAYMENT METHOD: Visa ORDER NUMBER: 610125527 DATE: 16 Mar 2012 22:35 GMT Item Purchased: Price: 1600 BioWare Points USD 20.00 TAX: USD 1.38 Total: USD 21.38
Rajan: Where did you purchase the game from?
you: There's the content of the email. I was able to purchase 9 160 pack. When I went to purchase the 10th pack it failed.
you: the bioware social network.
you: I purchased bioware points.
you: when I used the points in game, one of the transactions failed.
you: It subtracted 160 points but did not give me anything.
you: I'd like 160 bioware points refunded to my account, please.
Rajan: Please contact on socialbioware.com for this.
you: and where is the support section there?
Rajan: I am giving you a link for this.
Rajan: Please give me just a moment while I look into this further.
you: The "Bioware Game Support" link from the social.bioware.com page takes me to the EA page that I contacted you on.
Rajan: Please let me confirm as your order is not showing in our database.
Rajan: I apologize for thi.
Rajan: this*******
Rajan: Thank you for contacting EA!
you: huh
you: ?
Rajan: Since I've still not heard back from you, I need to end the chat session. Please feel free to contact us again. We'll be glad to help you in the the chat.
The chat session has ended. Please contact us again if you need further help.
Modifié par Digital_Ronin, 17 mars 2012 - 12:21 .
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