It's good that Casey came out and said something, I expected some other Bioware names to make similar statements, but not him.
I know it's easy to write this off as more PR talk, and business as usual. In fact, this is right in line with the expected process. Company employees extending that olive branch to the community (via the multiplayer weekend, and now this statement) is right in line and on schedule with popular PR management in situations like this.
It's going to take a lot more to quell this storm, Bioware, and it's going to become more and more apparent as the weeks go by. To fumble right at the finish to what is quite honestly one of the best trilogies of this new generation of films and video games, is crushing to the dedicated fans.
I feel that what's called for is an honest, in depth discussion on the endings, why certain decisions were made, and if there have been talks between Bioware and EA in regards to epilogue/ending DLC. Maybe a Q&A, something simple, and totally transparent.
Or maybe the line will stop being held, and Bioware walks away from this mostly unscathed. I don't see it happening. With so much time and money put into this trilogy by the fans, and a story, and characters that were so well written...I can't speak for everyone, but I'm far too emotionally invested to go quietly into the night.
I'm not asking for DLC, a re-write, or anything that requires significant time and money to do...only an open and honest discussion. If any thing spawns from it, then so be it, I'll be happy like many others.