this happened to me while not in a game lobby but at the starting multiplayer screen. i have lost 320 bioware points to this issue. and the official customer support chat line says there is nothing they can do, log is below. at this moment there isn't even an official response from bioware reguarding this problem. and as it happens with not only bioware points, but also in game currency, it is dangerous to spend your money to use their service.
i find it amazing this issue that basically steals our real world cash (for people who use bioware points) has not even been acknowledged officially by bioware or ea.
Chat Transcript
Siddhartha: Thanks for contacting EA Help! My name is Siddhartha how may I help you?
you: hi i purchased bioware points in mass effect 3 for pc about 5 minutes ago
you: the points arrived, but the initial purchase of a spectre pack that deducts automatically
didn't
you: restarting the game did not make the spectre pack show up, but i no longer got the pending
purchase failed message
Siddhartha: I am sorry but there is some temporary issue going on with this game and bio-ware is working on it, I would request you to wait for sometime.
you: so i made other purchased with the rest of my points, now however, on the last purchase of 1 final spectre pack, the last 160 points have been deducted but the game is now stuck at the please wait while we search for outstanding purchases
you: i am sorry, but your reply is not an acceptable one. i paid real money for these points, and now 360 of them are just gone
Siddhartha: I apologize for the inconvenience caused. But we can not do anything instantly.
you: ok, please direct me to who can, since this avenue of customer support is unable to assist me.
Siddhartha: Actually, this is a known issue and bio-ware is working on it. So, I would request you to wait for few hours.
you: can you please direct me to where this is stated as being a known issue? i have searched online extensively and have seen no record of bioware acknowledging something like this.
Siddhartha: Sure, please follow the link.
Siddhartha: https://help.ea.com/...t-3-multiplayer
you: i am sorry, but that is not the issue i am having at all
you: the issue i am having is with using biowarepoints to purchase packs in mass effect 3 and they are taking my points, but not giving me the packs
you: this is not happening while in a game lobby like the link you sent me says
Siddhartha: Please allow me a moment while I would check this.
Siddhartha: Thank you for waiting. I appreciate your patience.
Siddhartha: Bioware purchase is also a known issue, I have checked it with my supervisor and it would update
on that page as well.
you: you mean on the page
you linked me?
Siddhartha: Yes, actually, this a new game and some gamers are facing the issue like missing items (purchased through bioware points) and bio-ware is working on it.
you: ok, so let me confirm. you cannot issue me the points that have been lost, correct?
Siddhartha: Yes, we can not issue any in-game points or items from here.
you: and can you direct me to a customer support line, web or phone based. that can?
Siddhartha: I can provide you the phone support number but you would get the same reply from them as well *****-***** is the phone support #.
(edit note, the emailing of the transcript came with a large amount of static, i have cleared the majority of it but some things like the phone number given to me are lost, as it replaced all numbers with "#"as well as putting "&#*****;" into the csm's replies after almost every single word)
you: is that phone support for bioware, or ea?
Siddhartha: I think Bio-ware and EA have the same support for this game.
you: ok. since you cannot help i will have to end this conversation. i am dissappointed that there is no path i can take to resolve my issue other than waiting for an official response when an official acknowledgement of the problem doesn't even exist yet.
Siddhartha: I am sorry to disappoint you but there is nothing we can do from here.
Siddhartha: Thank you for contacting EA. Is there anything else I can help you with today?
you: no, thank you for your time.
info: Your chat transcript will be sent to(omitted) at the end of your chat session.
Siddhartha: If you need help with anything else, please feel free to contact us anytime!
Siddhartha: Bye and take care!
Modifié par wildknight81, 17 mars 2012 - 04:22 .
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