42 réponses à ce sujet

[Sonintega]

Repeatedly received error message when I attempted to purchase a veteran upgrade pack. The error message recommended contacting customer support. The forums are much easier to post inquiries in. So is this a temporary connection issue or something like that? 

[Deepthroat]

Had the same problem yesterday. I tried like 10 times but no matter what pack I chose it gave me this error message. I haven't tried today yet, but I hope it was some momentary glitch.

[GarG PS3]

Have had the same problem since yesterday afternoon. I jumped out after finnishing a match and can't buy anything in the store or find a new game at all. On top of that I have 20.000 credits less today than yesterday with out getting any thing!!!
Aaarrrrgh!!!!!

[TerraNomad]

Hmm. It appears this bug is all happening today, though that may just be the complaints for it. I'd expect they'd fix this issue in a patch fairly soon.

[GarG PS3]

Ok, so now I can play online again. But I still can't buy anything. But two of my previous atempts to buy veteran packs apperently went through cause I'm 40.000 credits down and I have some new stuff. But I didn't get to chose what to get just got a lot of ammo refills which I didn't want.

[Deepthroat]

I tried purchasing two Specter Packs and on both occasions the game pretty much told me to go to hell. And not only that, when I restart the game my creds are gone.

So the game basically stole 120000 credits from me. I'm pissed as ****.

[TheBigLebowski]

I can't purchase them either. How annoying.

I logged out and back in and I lost 20000 credits. Thanks stupid Bioware for a fully glitched, awful game.

Modifié par TheBigLebowski, 17 mars 2012 - 07:54 .

[Jenetic]

Deepthroat wrote...

I tried purchasing two Specter Packs and on both occasions the game pretty much told me to go to hell. And not only that, when I restart the game my creds are gone.

So the game basically stole 120000 credits from me. I'm pissed as ****.

Exact same thing happened to me. Twice in a row. All my credits are gone and I have nothing. Is the MP even worth continuing at this point if the game steals all our credits? 

I'm a pretty reasonable guy but I'm beyond frustrated at this point. Hours of play with no progression to speak of.

[Kiljj]

This happened to me last night when trying to buy a spectre pack. Shrugged it off. Tried again today and same thing happened. Lost 120k so far. Bummed out.

[Scimitar2976]

Same problem here. I am not able to open veteran packs. I was able to open a recruit pack though. Ill check spectre packs later. It takes the credits if I close the game too so its really annoying.

UPDATE: Spectre packs work.

Modifié par Scimitar2976, 18 mars 2012 - 03:09 .

[Kiljj]

After chatting with support this is the answer I recieved to my issue:

Arun: NAME,Thank you for providing me the information. Please stay online while I look into your issue.
you: thank you.
Arun: May I know you are not able to purchase "Ashes DLC" "N7 Warfare Gear" DLC ?
you: I have those both from my Collectors Edition.
Arun: Could you please tell me the exact error message you are getting?
you: I don't remember. It said something like "Unable to purchase Spectre Pack at this time. If this problem still occurs contact customer support."
you: then after leaving quitting and coming back it shows my credits are gone.
Arun: The issue which you have raised is already known to us. This is a known issue and our technical team is working on this issue.
Arun: Please get assured about this issue that it is going to get solved very soon. We would appreciate your patience regarding the same.
you: ok any chance I will get my credits back?
Arun: I would like to suggest you to please wait for 5 to 6 hours.
you: 5 to 6 hours to get my credits back? or to fix the problem?
Arun: Might be.
Arun: Thank you for contacting EA. Is there anything else I can help you with today?
Arun: Thank you for contacting Electronic Arts support today.
Arun: Have a great day!
Arun: Bye and take care!
Chat Session Ended

I sure do love me some outsourced help. So it looks like they are looking into the issue.
My Advice: Hold on buying anything.

Modifié par Kiljj, 18 mars 2012 - 01:39 .

[ISAAC297]

Deepthroat wrote...

I tried purchasing two Specter Packs and on both occasions the game pretty much told me to go to hell. And not only that, when I restart the game my creds are gone.

So the game basically stole 120000 credits from me. I'm pissed as ****.

Anshul: Thanks for contacting EA Help! My name is Anshul how may I help you?

Anshul: Are we connected?

you: I was playing Multiplayer Mass effect on the PS3 earlier today and i HAD 67,750 credits I was going to buy the Spectre pack but an ERROR pop up

Anshul: Hi 

Anshul: I apologize for the inconvenience caused. 

Anshul: I understand your concern. Please don't worry, I will try my best to help you out. 

you: and now i lost 60,000 Credits

Anshul: May I know what error?

you: An error has occur contact EA customer service

you: i was trying to purchase a Spectre Kit from the Multi-player

Anshul: It's a known issue

you: It would load for a while and then the pop up message would be "An error has occur contact EA customer service"

you: and now I'm missing 60,000 credits

Anshul: This is the ingame issue and I would suggest you to post it on forum

you: so... Basically you're telling me that, you can't do anything about it

you: or help me

Anshul: Not like this

Anshul: But its a third party issue 

you:  

Anshul: I am sorry

you: is there there anything you can do?

Anshul: I can forward your issue

you: please do

Anshul: Okay

you: Is there anything on my end that i can do to avoid or prevent this from happening again?

Anshul: They will mail you with all your questions 

you: I don't understand

Anshul: They will mail you with your all questions answer

Modifié par ISAAC297, 18 mars 2012 - 02:22 .

[Deepthroat]

Kiljj wrote...

you: ok any chance I will get my credits back?
Arun: I would like to suggest you to please wait for 5 to 6 hours.
you: 5 to 6 hours to get my credits back? or to fix the problem?
Arun: Might be.

Wow, what an answer. 

And I just lost another 20k.

[ISAAC297]

Deepthroat wrote...

Kiljj wrote...

you: ok any chance I will get my credits back?
Arun: I would like to suggest you to please wait for 5 to 6 hours.
you: 5 to 6 hours to get my credits back? or to fix the problem?
Arun: Might be.

Wow, what an answer. 

And I just lost another 20k.

Did you lose the credits because you were trying to buy more kits? or is it just happening whenever you're playing Multiplayer?    

[Kiljj]

I lost my credits the same way as GarGps3. I was kicked from a game the first time so I wonder if it has something to do with losing connection to servers. The second time though I just tried buying a normal spectre pack and it showed the error. I knew then once I turned off ME3 those credits would be gone...

[Sypher90]

This is odd that it's happening to so many people o a single day.

I'm also out 60k with no Spectre Pack for my troubles. Happened about 30 minutes ago.

[Jenetic]

Sypher90 wrote...

This is odd that it's happening to so many people o a single day.

I'm also out 60k with no Spectre Pack for my troubles. Happened about 30 minutes ago.

Yeah I was buying packs just fine until about 24 hours ago. Now I can't buy a single thing or I will lose my credits. I'm just playing for a little xp right now for my lower level characters. 

Hopefully, BioWare can get it sorted out soon (assuming it's them who needs to do the sorting and not EA).

[qasic]

Actually, it turns out those credits may not have been lost after all. When I check my inventory, I actually have weapons/mods I didn't realize I had. Maybe the transaction did go through successfully on the server but didn't get displayed in our Mass Effect 3 MP game. Still darn confusing though.

Original: Happened twice today as well. Basically if you're buying a pack and it errors out, your credits are gone. Even though your screen restores those credits, you can't buy anything from the store and once you leave ME3, those credits are gone.

Modifié par qasic, 18 mars 2012 - 10:06 .

[Deepthroat]

ISAAC297 wrote...

Deepthroat wrote...

Kiljj wrote...

you: ok any chance I will get my credits back?
Arun: I would like to suggest you to please wait for 5 to 6 hours.
you: 5 to 6 hours to get my credits back? or to fix the problem?
Arun: Might be.

Wow, what an answer. 

And I just lost another 20k.

Did you lose the credits because you were trying to buy more kits? or is it just happening whenever you're playing Multiplayer?    

I was trying to buy more kits. It doesn't happen all the time. Sometimes the game just totally locks up after that error and I have to completely shut it down and restart it. Then it usually works for a while again. I decided on buying one of the cheap 5k packs first before trying one of the more expensive ones. If I get an error message I only lose 5k that way. God dammit...

[Deepthroat]

qasic wrote...

Actually, it turns out those credits may not have been lost after all. When I check my inventory, I actually have weapons/mods I didn't realize I had. Maybe the transaction did go through successfully on the server but didn't get displayed in our Mass Effect 3 MP game. Still darn confusing though.

Yeah I noticed it unlocked customization options on some of my characters even though it didn't give me any new weapons or mods. I also got my "get any weapon to lvl 10" trophy this way I never got that lvl 10 weapon though, so the game somehow registers the contents but then just steals your money and tells you to **** off.

[redgambler]

i lost my credits last night as soon as i buy spec pack kicks every one out of my room and i cant join my friends unless i reset game happen three times same thing every time

[Sonintega]

Hmm, I haven't noticed any surprise upgrades, but now I've lost 80,000 credits and each time the glitch occured I have been booted from the next match and was unable to connect at all afterwards without completely restarting the game.

Modifié par Sonintega, 18 mars 2012 - 07:42 .

[Kiljj]

so after logging in today I noticed my krogan soldier was unlocked (which I didn't have before). So i checked all my weapons and some were upgraded. So I did get new items, it just doesn't say "New". Still sucks though cus I may never know fully what I get unless I checklist every weapon and attachment I have before I buy something. They really need to fix this asap.

[GarG PS3]

Yesterday it worked for me to play and collect some credits, quit the game, restart the PS3, start the game again and do my purchases.

But apparently not any more.

[qasic]

Kiljj wrote...

so after logging in today I noticed my krogan soldier was unlocked (which I didn't have before). So i checked all my weapons and some were upgraded. So I did get new items, it just doesn't say "New". Still sucks though cus I may never know fully what I get unless I checklist every weapon and attachment I have before I buy something. They really need to fix this asap.

You can get a checklist from http://social.biowar...index/9729342/1