In fact this is not the problem, the problem is that I never got the redeem codes for the bonus and today I decided to contact Origin support to know what's going on and the really Pxxxxx me off.
Do I have to think that once I paid and got part of the product support doesn't care? Should I contact my lawyer to get things fixed in a tribunal?
Below is the transcription of my chat with the indian support from origin. I let you all take your own conclusions.
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You are now ready to chat with Ashok.
Ashok: [/b]Thanks for contacting EA Help! My name is Ashok how may I help you?
you: [/b]Hi,
you: [/b]I pre-ordered ME3 but didn't get the redeem codes for the bonus as annouced, could you explain me why?
Ashok: [/b]Please do not worry. I will check it out.
you: [/b]thanks
Ashok: [/b]Where did you purchase the game, Hans?
Ashok: [/b]You are welcome.
you: [/b]Origin oline store, the deluxe edition
Ashok: [/b]Please provide me your order id.
you: [/b]hold on
Ashok: [/b]Okay.
you: [/b]order # xxxxxxxxxx
Ashok: [/b]Please let me check it out.
you: [/b]ok
Ashok: [/b]Thank you.
you: [/b]you're welcome
Ashok: [/b]
Ashok: [/b]Thanks for waiting.
Ashok: [/b]We have already sent the code for the bonus in your email.
you: [/b]Nope
What I got was the digital rights #, nothing else. Order ID: xxxxxxxxxx
Product ID: 230773600 Product Name: Mass Effect™ 3 N7 Digital
Deluxe Edition Release Date: 08 March 2012 Digital Rights: xxxxxxxxxxxxxxxxx
you: [/b]You can check at Bioware, if my redeem code was used it should be there.
Ashok: [/b]The code has been already sent.
you: [/b]I never got it. Can you send it again?
Ashok: [/b]We are unable to check Bioware from our end.
Ashok: [/b]The bonus code exist with game code.
you: [/b]Which means?
you: [/b]Should I type what to redeem the bonus?
Ashok: [/b]Yes
you: [/b]?????
Ashok: [/b]What is now?
you: [/b]Yes what?
Ashok: [/b]Please redeem the code that you had received before.
you: [/b]And can you please explain me which number is the redeem code, 'cause I don't know which one it is.
Ashok: [/b]xxxxxxxxxxxxxxxxxxxx
you: [/b]Great. Thanks a lot.
Ashok: [/b]It is my pleasure.
you: [/b]Have a nice sunday.
you: [/b]Hold
Ashok: [/b]Same to you.
you: [/b]The code you sent me doesn't work
you: [/b]Code not recognized, please check that you have entered it correctly.
Ashok: [/b]I have provided the code from your account.
you: [/b]But it does not work.
Ashok: [/b]xxxx-xxxx-xxxx-xxxx-xxxx
Ashok: [/b]Please try it.
you: [/b]Nope
Ashok: [/b]What?
you: [/b]It does not work either
Ashok: [/b]It is not possible at all.
Ashok: [/b]I am sorry.
Ashok: [/b]I am unable to provide any more code.
you: [/b]Sure it's possible because I just tried both ones
you: [/b]In fact you never gave me a redeem code.
Ashok: [/b]I have generated the code for you and provided the code.
you: [/b]I mean Origin.
Ashok: [/b]Now, I am unable to provide any code.
you: [/b]But Bioware online validation says it's not valable.
Ashok: [/b]I have provided the code which I can generate from your account.
you: [/b]So, what do you suggestme to do?
Ashok: [/b]I will suggest you to try the code again.
you: [/b]hold on I'll try again
Ashok: [/b]Okay.
you: [/b]The answer: Code not recognized, please check that you have entered it correctly.
Ashok: [/b]It seems that you have already used the bonus code that is why this new generated code is not working.
you: [/b]God,
I couldn't because since the start, when you gave me this code, the
message is the same and if my memory is good the message for an already
used code is different.
you: [/b]What the message suggests iis that the checksum does not match the game.
Ashok: [/b]I am sorry however I have generated new code as well and provided that.
Ashok: [/b]We are unable to provide any more code.
you: [/b]And
me, what the hell you are even unable to check if the code is ok
because you have no tools to check and what do I do? Who should I
contact? My lawyer?
Ashok: [/b]I have checked the code and it is working fine.
you: [/b]On bioware validation page?
Ashok: [/b]We have different tool to validate the code.
you: [/b]So it proves that your validation tool does not work.
Ashok: [/b]It always works fine.
you: [/b]Not this time, I'm sorry
Ashok: [/b]It is working fine.
you: [/b]BTW did you generate a code for pc or another platform?
Ashok: [/b]I generated the code for PC.
you: [/b]So who do I have to contact to get this thing done?
you: [/b]Can you answer me please?
Ashok: [/b]I am sorry however we are unable to do provide any code.
you: [/b]Can you at least tell me who do I have to contact to fix this?
you: [/b]And BTW I didn't ask you to generate a second code so your answer was completely out of place.The chat session has ended. Please contact us again if you need further help.
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And this is what I get from origin: Nothing except that the little indian hang up on my face (real nice policy)
And BTW ME3 has a lot more bugs than ME2 had just after it's release.
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