78 réponses à ce sujet

[-Jaren-]

Played a Geth Gold run last night with some friends. Took my Engineer from 16 to 18 on it and got 72K credits. I get in the lobby, I spend my skill points, then go back to but a few Veteran packs and I'm back down to 48K. Ummm wtf? Apparently this happened to them the match before as well.

Needless to say I was a little annoyed...

[Gaploon]

To be fair to Bioware, this DID happen Sunday night. I wouldn't expect any sort of response from them officially until later today.

It's monday in Europe and I think they have people who can fix or give info about things all over the world! In real life the Reapers have not cut the connections... no good excuse to me

Modifié par Gaploon, 19 mars 2012 - 02:28 .

[harvestboygoobus]

Funnily enough, I finished a Silver match this morning, and I was the only one of our group who didn't run into this problem! I bought a Spectre pack and everything, no issues. Didn't get enough experience points to level up, though, so no idea if that would have affected me differently.

[safehaven49]

Alot of people are on the list ill add my name also.

[Best Shinigami]

BiN0CULARz wrote...

Try spending MSP and having everything you buy just disappear... I feel for you though. I wonder if there is anyway to track how much credits you earned/lost so they can you reimburse you guys. Even a free pack would suffice for everyone who suffered at least IMO. Ugh, I love the game but there's so many bugs and glitches that get in the way...

For anyone who used MP to buy packs, and did not receive them, I reccomend that you find your purchase history as a first step to see if it even shows up. 

Your purchase history can be found on xbox.com under your profle, then "My Account" under your avatar, and finaly "Purchase History" under the Marketplace History section on the page.

I don't know if this will 100% be useful, but it is a step toward proof of purchase. At the very least it could give some insight into whether or not Xbox Live acknowledged the purchase at all during the transaction. I understand that in either case it still deducted MP points.

[CPU Hero]

This happened to me as well, 2 gold runs in a row. 145k credits down the drain. Happened to another member of our group as well.

[Best Shinigami]

CPU Hero wrote...

This happened to me as well, 2 gold runs in a row. 145k credits down the drain. Happened to another member of our group as well.

Did this happen last night, or recently today?

I haven't had the chance to play today to see if it is still happening.

[AlexMBrennan]

It's a known bug that won't be fixed because they want you to spend real world cash instead.

[pwilliamson88]

This happend to me last night but I tried to buy a specter pack and the equipment pack sale with ms points but they did not show up. Where is this list that is mentioned earlier?

[pwilliamson88]

I also forgot to mention that I would level up and then when the next match started up I was back down to my starting level from the last game. What is going on?

[Best Shinigami]

AlexMBrennan wrote...

It's a known bug that won't be fixed because they want you to spend real world cash instead.

Nice theory except...

1. It would do the opposite by demotivating people from playing in general

2. People have been reprorting loosing MP from presumably the same bug.

I know you weren't being serious, but lets keep this thread constructive.

[Best Shinigami]

pwilliamson88 wrote...

This happend to me last night but I tried to buy a specter pack and the equipment pack sale with ms points but they did not show up. Where is this list that is mentioned earlier?

What list?

[pwilliamson88]

Best Shinigami wrote...

pwilliamson88 wrote...

This happend to me last night but I tried to buy a specter pack and the equipment pack sale with ms points but they did not show up. Where is this list that is mentioned earlier?

What list?

I do not know someone further up the thread said something about getting on a list.

[pwilliamson88]

Best Shinigami wrote...

AlexMBrennan wrote...

It's a known bug that won't be fixed because they want you to spend real world cash instead.

Nice theory except...

1. It would do the opposite by demotivating people from playing in general

2. People have been reprorting loosing MP from presumably the same bug.

I know you weren't being serious, but lets keep this thread constructive.

I lost MP from this bug

[L1ON_EY3S]

As of last night I also lost a handful of XP and credits, along with the three friends in my team. I noticed I lost my Xp and credits as I tried to access the store. Also, as i tried to purchase packs, I would receive an "error, transaction still pending message" blah blah blah.

I accessed the store once more the following morning to see if the error was still present. It has seemed it has resolved itself, but I am unfortunately shying away from ME3's MP('Killing Me Softly" plays in the background) experience until this problem is fully abolished and some sort of compensation is given to the community for all that wasted effort! :'-[

[Rammastus]

As of today, I've kept the credits/experience but I've only been able to finish one mission. I keep getting disconnected from EA's servers now.

[Konner]

I too share you pain. I had three silvers and one bronze get lost. first one didnt relize second one i was concerned with beating the reapers third one i relized and the fourth was to confirm it. I really wish i could get those credits and exp back.

[ianbionic]

Same issue here. Played two silvers in a row. Both times, I earned the credits but as soon as I enetered the store (BEFORE trying to purchase anything) they disappeared. One of my party members had the same issue, but the other two didn't.

I contacted the help centre with the issue and received this response:

"Hello,

Thank you for Contacting Electronic Arts.

Please note that the credites[sic] and stats are generated by server and we do not have any access to make any changes or increase it from our end.

Please have patience and it will show correctly automatically after some time.

Should you have any further questions, please take a moment to review our Knowledge Base site at http://help.ea.com or do let us know.

Sincerely,
Kapil
Electronic Arts – World Wide Customer Experience."

Sounds like total BS to me, but maybe if enough people complain they'll actually come around to doing something about it.

[-Jaren-]

Here's hoping a Dev sees this.

[JironGhrad]

The answer is this...

During a certain period of time last night, (approximately 12 am US Eastern time until roughly 1:30 am US Eastern) the Mass Effect 3 connection servers were offline. New players were unable to log in, and players already in games during that period were not able to update their information on the main servers. This resulted in credits not being updated properly, characters not promoting, and other similar issues.

I believe the root cause was that the server was updating as part of concluding the "Great Big Brute Hunt".

[spectralpulse]

So i lost 50k last night and today i still don't see the credits or exp posted. Do i dare continue to play multiplayer?

Modifié par spectralpulse, 20 mars 2012 - 02:43 .

[xII Kingz IIx]

ianbionic wrote...

Same issue here. Played two silvers in a row. Both times, I earned the credits but as soon as I enetered the store (BEFORE trying to purchase anything) they disappeared. One of my party members had the same issue, but the other two didn't.

I contacted the help centre with the issue and received this response:

"Hello,

Thank you for Contacting Electronic Arts.

Please note that the credites[sic] and stats are generated by server and we do not have any access to make any changes or increase it from our end.

Please have patience and it will show correctly automatically after some time.

Should you have any further questions, please take a moment to review our Knowledge Base site at http://help.ea.com or do let us know.

Sincerely,
Kapil
Electronic Arts – World Wide Customer Experience."

Sounds like total BS to me, but maybe if enough people complain they'll actually come around to doing something about it.

The response is very valid. No enterprise company is going to give its customer support team access to servers that could potentially bring down an entire multiplayer section of a game. As for it fixing it's self I haven't had it fixed yet and honestly don't think its just gonna do that. 

On a side note they have already announced they are addressing more bugs (possibly including this one) in the next patch.

[Sidney]

Yep I lost a full run of silver credits last night.

[SxeSpanky]

i lost 2-4 games. i hadnt really noticed intill saterday night. i think i lost 2 silvers friday, and deffinatly 2 silvers saterday. plus a few failed attempted inbetween. i hope my Special Package still comes tuesday for killin some reapers butts.