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Holy Crap! Amazon is offering full refunds!


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#101
Storin

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Vandicus wrote...

detroitmechworks wrote...

Vandicus wrote...

Have you guys seriously considered what this means? EA has been fairly hands off with Bioware because what Bioware has been doing has been working in terms of making money. The interactive story and dialog is an extra expense when it comes to making games that slows development time and production costs. This might very well cause Bioware to be another generic fantasy rpg studio.

Also, KoToREffect3, can I use your sig?

I've been uncomfortable with the review bombing and other tactics that the Retake group has been using, and supporting serious damage to Bioware finally crosses the line.


Hey look... world's smallest violin playing "my heart bleeds for you"...

There is a market for a well made RPG.  Always has been, always will be.  Bioware can choose to meet that need or rush crap out the door and call it ART.


So the attitude from the so-called "Retake" group is actually to get a refund, and torch any chance of Bioware ever making another game. And here I thought they were trying to make the situation better by giving constructive criticism about the ending to help Bioware improve, not try to kill the company. Well that's it folks, I'm going to join those folks who still want a simple better ending rather than destroy the company behind my favorite gaming series.


Stop putting words into peoples' mouths to be dramatic. Some refunds aren't going to destroy Bioware. It'd be surprising if it amounts to enough for them even to notice. If they do, it might persuade them to change course. Talking about "hurting" the company is just hyperbole.

#102
bpzrn

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Luigitornado wrote...

Bioware won't lose money on this.


True., but now niether will I !!

#103
jb1983

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GhostlyMaiden wrote...

jb1983 wrote...

GhostlyMaiden wrote...

1337Goblin wrote...

KotorEffect3 wrote...

People don't deserve refunds


People 'deserve' what they're entitled to. Whether or not the game before the ending was great.


I thought those who hated these endings weren't supposed to be entitled whiners. Are you now saying that you actually are entitled, but not whining?


Yes, we're entitled to it. We bought the ******* product, we're ******* entitled to what we want out of it. 

That's how a business works. 


Weird. I could have sworn the more rational members of the movement saying that they are only asking BioWare to change the ending, not demanding it. If the majority rule is that you are entitled and demanding, does that mean every article that has called you such is now correct?


[**image spam removed by moderator**]

Modifié par RaenImrahl, 20 mars 2012 - 04:30 .


#104
Xivai

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Luigitornado wrote...

Bioware won't lose money on this.

No DLC sales. No used copies being sold when there's clearly tons of used ones going around. Gives a competitor to their origin service money even if it's indirect competitor. This hurts you EA/Bioware.

#105
1337Goblin

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GhostlyMaiden wrote...

1337Goblin wrote...

KotorEffect3 wrote...

People don't deserve refunds


People 'deserve' what they're entitled to. Whether or not the game before the ending was great.


I thought those who hated these endings weren't supposed to be entitled whiners. Are you now saying that you actually are entitled, but not whining?


If a company is offering full refunds, the product consumer is entitled to that refund if they werent satisfied with the product. I'm not sure where in my post I mentioned whining, or whined.
The fact of my post was that everyone deserves they're money back if the ending really ruined the game for them and they don't want to touch it agian.

If Bioware releases that infamous ending DLC then it's their own fault for not being patient, but the point still stands.

Modifié par 1337Goblin, 20 mars 2012 - 04:26 .


#106
HooblaDGN

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I'm not going to return my game as the rest of it is beautiful. Indeed, the ending would not sting quite so much without the rest of the game. If the whole game were mediocre that ending would not be a problem. But the rest of the game is nothing short of Beautiful.

That said, you certainly have some sort of right as a consumer to return products that you don't believe met their own description, which you could argue is true with ME3.

Has anybody actually confirmed that Amazon is doing this? So far it's seemed like a lot of rumor. Would be a brilliant move for customer loyalty on Amazon's part, but it would be incredibly surprising if this was real.

Also, even if indoc theory is right... we received a game with no ending. Which is still a terrible move.

Modifié par HooblaDGN, 20 mars 2012 - 04:27 .


#107
Hudathan

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Amazon is just the middle man out to make their own money. They will do whatever they think makes the most financial sense for them. I wouldn't take it as anything other than their own way to make sure they steer clear of this complicated issue.

#108
Quietness

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Sublyminal wrote...

Luigitornado wrote...

Bioware won't lose money on this.



Yea, they will... Amazon as a company has every right to get their money back. 



Working with supplier chains for gaming this is true. Amazon will recoup at least part of their losses , and if EA wants amazon to continue to sell their games they will... and unless they have lost all sense they will.

#109
ElectronicPostingInterface

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In one way, It's pretty cool actually because before it was "I already paid for the game EA has my money I'm screwed." Now, it's "do you want my service or not, I can get this refund - and I won't forget this, EA." The consumer has actual power here instead of just begging at the feet like an "entitled" thrall.

Again, as I've said before...this is not what I wanted, at all. That element of it is cool though.

Modifié par PKchu, 20 mars 2012 - 04:28 .


#110
Sublyminal

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Quietness wrote...

Sublyminal wrote...

Luigitornado wrote...

Bioware won't lose money on this.



Yea, they will... Amazon as a company has every right to get their money back. 



Working with supplier chains for gaming this is true. Amazon will recoup at least part of their losses , and if EA wants amazon to continue to sell their games they will... and unless they have lost all sense they will.



Yeah, the wont recoup all of it, but at least 40%. 

#111
McBeath

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Sublyminal wrote...

Luigitornado wrote...

Bioware won't lose money on this.



Yea, they will... Amazon as a company has every right to get their money back. 


Not if it's been sold to a 3rd party before... distributors are also often stuck with products(that's why you see them on sale)... it's not like Walmart can return a product to the manufactorer if it doesn't sell can they?

#112
leianajade

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If you really and truly are so upset that even if there IS an ending change/fix you won't play it - by all means, return it.

However, when Bioware announces that they're dishing out ending DLC, I won't have to go buy another copy.

Also, please, keep in mind ... Ruining Bioware forever in the end will cost a lot of jobs, harm the lives of people who had *no* part in these decisions and NOT get you what you're looking for. They deserve to get a lot of flack for this, but I don't think hundreds or thousands of people deserve to be out of jobs. This is one of those 'crossing the line' things for me. Sorry.

Edit to add: Want to talk about a PR game? Amazon just joined the ring to capitalize on Bioware. Almost feels a bit dirty.

Modifié par leianajade, 20 mars 2012 - 04:30 .


#113
GhostlyMaiden

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1337Goblin wrote...

GhostlyMaiden wrote...

1337Goblin wrote...

KotorEffect3 wrote...

People don't deserve refunds


People 'deserve' what they're entitled to. Whether or not the game before the ending was great.


I thought those who hated these endings weren't supposed to be entitled whiners. Are you now saying that you actually are entitled, but not whining?


If a company is offering full refunds, the product consumer is entitled to that refund if they werent satisfied with the product. I'm not sure where in my post I mentioned whining, or whined.
The fact of my post was that everyone deserved they're money back if the ending really ruined the game for them and they don't want to touch it agian.


Like I said, I just wanted to clarify. I have a hard time discriminating between things, because of Asperger's syndrome. Asking is how you are supposed to get answers, right?

#114
RLesueur

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I wish Origin would give me my money back on my digital copy. :/

#115
agathokakological

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KotorEffect3 wrote...

People don't deserve refunds


I'm glad you have zero say in the matter.

#116
ElectronicPostingInterface

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agathokakological wrote...

KotorEffect3 wrote...

People don't deserve refunds


I'm glad you have zero say in the matter.

I like this with your harsh turian avatar. :V

#117
Nithe

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Steve Bezos continues to be one of the shrewdest businessmen alive.

This could end up engendering a lot of goodwill from their gamer customers, brand loyalty, and future purchases.

I'm a little impressed, taking advantage of EA like this in their time of need.

#118
Actinguy1

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leianajade wrote...

If you really and truly are so upset that even if there IS an ending change/fix you won't play it - by all means, return it.

However, when Bioware announces that they're dishing out ending DLC, I won't have to go buy another copy.

Also, please, keep in mind ... Ruining Bioware forever in the end will cost a lot of jobs, harm the lives of people who had *no* part in these decisions and NOT get you what you're looking for. They deserve to get a lot of flack for this, but I don't think hundreds or thousands of people deserve to be out of jobs. This is one of those 'crossing the line' things for me. Sorry.



I imagine a lot of the people who worked on ME3 lost their jobs before we ever saw the game.  Sadly, this is how the industry works.  If anyone DOES get fired over this fiasco though, hopefully, this will be an important learning opportunity for them.  I am only too happy to teach.

#119
Quietness

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McBeath wrote...

Sublyminal wrote...

Luigitornado wrote...

Bioware won't lose money on this.



Yea, they will... Amazon as a company has every right to get their money back. 


Not if it's been sold to a 3rd party before... distributors are also often stuck with products(that's why you see them on sale)... it's not like Walmart can return a product to the manufactorer if it doesn't sell can they?


no way is amazon 3rd party, amazon is 2nd. I know 2nd parties that are smaller than amazon. Heck i work at a small company that is 2nd part for Playspan, Nexon, CCP, as well as a few other companies

#120
ConradsLaces

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This is absolutely amazing to see. Imagine if every owner of ME3 showed up at the retailer they bought it form, and demanded they take it back, for whatever reason? That'd cause a hell of a poo-storm... and would be amazing.

Honestly, it's nice to see Amazon doing this. customers are obviously unhappy with the experience/content/product.. and giving them a refund is a great way to keep their customer happy.

#121
ticklefist

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I cannot express the burden that has been lifted off my soul since processing my refund.

I now feel like... I feel like I've finally beaten Mass Effect 3.

#122
detroitmechworks

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ConradsLaces wrote...

This is absolutely amazing to see. Imagine if every owner of ME3 showed up at the retailer they bought it form, and demanded they take it back, for whatever reason? That'd cause a hell of a poo-storm... and would be amazing.

Honestly, it's nice to see Amazon doing this. customers are obviously unhappy with the experience/content/product.. and giving them a refund is a great way to keep their customer happy.


In other words... Remaining Silent...

How's that working out for ya, Bioware?

#123
Denora

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Geez, I don't like this. Yeah I didn't like the endings and I want them changed, but I don't want to hurt Bioware.

Bioware made a mistake, doesn't mean we should attack them like this. If we hurt Bioware by getting refunds it'll effect the quality of their products as a whole, and regardless of your opinion on the ending, none of you would be here now if their games weren't beautiful masterpieces overall.

So please everyone, I know you patient is strained, I know your trust has been afflicted, but give them another chance, they deserve it and you all know it.

#124
Alamar2078

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Vandicus wrote...

detroitmechworks wrote...

<snip>

Hey look... world's smallest violin playing "my heart bleeds for you"...

There is a market for a well made RPG.  Always has been, always will be.  Bioware can choose to meet that need or rush crap out the door and call it ART.


So the attitude from the so-called "Retake" group is actually to get a refund, and torch any chance of Bioware ever making another game. And here I thought they were trying to make the situation better by giving constructive criticism about the ending to help Bioware improve, not try to kill the company. Well that's it folks, I'm going to join those folks who still want a simple better ending rather than destroy the company behind my favorite gaming series.


What logic was used to go from the information you quoted to "The retake movement wants to kill Bioware"?

I won't speak for everyone in the Retake movement but I'm comfortable speaking for myself.  I believe that Bioware made statements about the game that they did not deliver on.  I strongly suspect, but doubt I could prove in a legal sense, that Bioware deliberately mislead / deceived fans.

At this point if Amazon will give me a refund on these grounds then I don't see a legitament reason not to take them up on the offer.  By returning a game you give Bioware economic incentive to hurry up and start living up to the promises they made prior to shipping the game.

Honestly I don't see the confusion ... it's a fairly straightforward set of principles involved.

#125
SuperTeal

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Quietness wrote...

McBeath wrote...

Sublyminal wrote...

Luigitornado wrote...

Bioware won't lose money on this.



Yea, they will... Amazon as a company has every right to get their money back. 


Not if it's been sold to a 3rd party before... distributors are also often stuck with products(that's why you see them on sale)... it's not like Walmart can return a product to the manufactorer if it doesn't sell can they?


no way is amazon 3rd party, amazon is 2nd. I know 2nd parties that are smaller than amazon. Heck i work at a small company that is 2nd part for Playspan, Nexon, CCP, as well as a few other companies


Amazon itself isn't third party - but they host third party sellers - some of which sold brand new wrapped copies of ME3.  I wonder if third party copies can be returned?