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Repost: Game/Origin broken - a solution must be out there


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6 réponses à ce sujet

#1
Beriks

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Hi there

First of, im sorry to bother you once again, but since EA Support is no able to help, you are my best shot at finding the solution. I have been poking around the forum to see if I could find similar problems with no luck. I have been in contact wit Origin support several times and re-installed ME3 and Origin once or twice a day for over a week now.

Short briefing:

1st install: I could see the game was running in Origin, but when I opened Taskmanager it was emty just like my screen
2nd install: Now it told me that I needed to be administrator in order to finalize the installation 
    - I am the only user of my PC an therefor the admin - but I created another admin account after consulting with Origin support, that didn't help.
    - Only thing diffrent from my original useraccount to the new one is, that the auto-run pups up by it self
3rd install: Finally I no longer need to be admin in order to finalize the installation. But then once again I try to start the game from the shortcut - nothing - I tried to run directly from the disk (now it wants to install again) and lastly I tried to run it from the location it is installed and from Origin it self - only thing is theres is no icon for launching ME3saved there?!?!
    - Every other game shortcut results in nothing at all
    - Running from the disk - I hear the Drive humming and then it stops and the language selection followed by install window pups up.
    - Running from Origin, Origin stops responding 
8th+ install: Now the game is not installed correctly and wants me to repair but when I do the same message pups up when i try to run the game...

I have made sure that all drivers are up to date, ME3 says it is up to date, Origin says it is up to date 

When I launch ME3 through Origins it shows ME3 as playing, but nothing pups up in my task manager Its like ME3 is running stealth on my computer with no way to communicate with it or stop it. When I try to shut down my PC I have to cut the power otherwise it just stands there like if it was frozen though I can start new task if I want to.

I have a picture of it, but I'm not sure how to post pics here and if that would help anything. I just know that this is really strange and that I have never experience anything like it before. I'm running out of patience and possible solutions - and EA support ain't worth the time.

After updating everything and reinstalling it suddenly says my game isn't installed properly and that I should repair and update it. I have done that - twice and it is still saying that my game is not installed properly... 

Further more - each time I try to launch ME3 through Origin, it stops responding - forcing me to kill the power in order to restart the application and/or the computer... 

Hopefully someone in here can help shed some light on my problem, cause Im loosing my patience with support ;)

Thank you in advance

//Beriksbait

------------------
System Information
------------------
Time of this report: 3/19/2012, 15:28:50
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
System Manufacturer: Sony Corporation
System Model: VPCF13S0EBIOS:
BIOS Date: 09/23/09 11:58:43 Ver: 08.00.10
Processor: Intel® Core™ i7 CPU       Q 740  @ 1.73GHz (8 CPUs), ~1.7GHzMemory: 6144MB
RAMAvailable
OS Memory: 6124MB RAM
Page File: 2780MB used, 9467MB available
Windows Dir: C:\\WindowsDirectX Version: DirectX 11DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

Display Devices
---------------
Card name: NVIDIA GeForce GT 425M
Manufacturer: NVIDIA
Chip type: GeForce GT 425M
DAC type: Integrated RAM
DACDisplay Memory: 3799 MB
Dedicated Memory: 993 MB
Shared Memory: 2806 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Digital Flat Panel (1920x1080 60Hz)
Monitor Model: Nvidia Defaul
Monitor Id: MS_0025
Native Mode: 1920 x 1080(p) (59.940Hz)

Modifié par Beriks, 23 mars 2012 - 07:12 .


#2
earthonline

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 only thing I can think of is maybe try a system restore and try installing it again

#3
Beriks

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Well thank you for your reply, I'll try another reinstall and if that does not work Ill try you suggestion.

#4
Beriks

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Still no luck ...

#5
houldendub

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Have you tried reinstalling the latest .NET framework and DirectX drivers? What about nvidia drivers? Up to date? Mass Effect 3 game up to date?

#6
Beriks

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Thank you for answering, I have made sure that all drivers are up to date, sadly that didn't help.

When I press launch ME3 through Origins it shows ME3 as playing, but nothing pups up in my task manager Its like ME3 is running stealth on my computer with no way to communicate with it or stop it. When I try to shut down my PC I have to cut the power otherwise it just stands there like if it was frozen though I can start new task if I want to.

I have a picture of it, but I'm not sure how to post pics here and if that would help anything. I just know that this is really strange and that I have never experience anything like it before. I'm running out of patience and possible solutions - and EA support ain't worth the time...

#7
Beriks

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New Topic and original post is updated

Thank you for your time

Modifié par Beriks, 23 mars 2012 - 07:16 .