203 réponses à ce sujet

[Mustang678]

detroitmechworks wrote...

Mustang678 wrote...

They refused a refund for me.

When did you make the request?  Did you talk to a representative? 

Right now it's after hours, so anybody who wants a refund should call tomorrow at 7AM PST.

10 minutes ago, they told me the agreement I made when I made the purchase prevented a refund

[t_i_e_]

Mustang678 wrote...

They refused a refund for me.

Who? Where did you get it from? Disc or digital download?

[detroitmechworks]

Mustang678 wrote...

10 minutes ago, they told me the agreement I made when I made the purchase prevented a refund

Call again in the morning.  Ya probably got somebody RIGHT about to go off shift.  You want to be the first call in the morning, NOT the last one at night.

[Mustang678]

t_i_e_ wrote...

Mustang678 wrote...

They refused a refund for me.

Who? Where did you get it from? Disc or digital download?

I had the N7 Collector's Digital Download

I'll try again tomorrow.

[detroitmechworks]

Mustang678 wrote...

I had the N7 Collector's Digital Download

I'll try again tomorrow.

Be polite, and state the magic words. 

"Game was not what I paid for."

[sistersafetypin]

I thought this was going to be another one of those... How to get one over on Bioware threads. But it's not. So I approve of this new form of protest [Mainly because of the inclusion of Child's Play]

[t_i_e_]

Cleaned up the main post some and added more info. Also changed the title.

Can someone familiar with Amazon please post a detailed guide on how to do a refund please. Thank you.

Modifié par t_i_e_, 21 mars 2012 - 05:03 .

[JamesYHT]

I don't think this is a good idea...after this, they will say: well, the people who don't like the game already get their refund, now buy some other DLC"

[t_i_e_]

JamesYHT wrote...

I don't think this is a good idea...after this, they will say: well, the people who don't like the game already get their refund, now buy some other DLC"

Could you explain yourself again. I don't understand what your trying to say here.

[JamesYHT]

t_i_e_ wrote...

JamesYHT wrote...

I don't think this is a good idea...after this, they will say: well, the people who don't like the game already get their refund, now buy some other DLC"

Could you explain yourself again. I don't understand what your trying to say here.

I mean, EA may be think refund is cheaper than develop a new ending.

[t_i_e_]

JamesYHT wrote...

t_i_e_ wrote...

JamesYHT wrote...

I don't think this is a good idea...after this, they will say: well, the people who don't like the game already get their refund, now buy some other DLC"

Could you explain yourself again. I don't understand what your trying to say here.

I mean, EA may be think refund is cheaper than develop a new ending.

Then so be it. We will open their eyes by making them feel the lose of money.

[JamesYHT]

t_i_e_ wrote...

JamesYHT wrote...

t_i_e_ wrote...

JamesYHT wrote...

I don't think this is a good idea...after this, they will say: well, the people who don't like the game already get their refund, now buy some other DLC"

Could you explain yourself again. I don't understand what your trying to say here.

I mean, EA may be think refund is cheaper than develop a new ending.

Then so be it. We will open their eyes by making them feel the lose of money.

hope u are right man, tired of this BS....

[t_i_e_]

JamesYHT wrote...

t_i_e_ wrote...

JamesYHT wrote...

t_i_e_ wrote...

JamesYHT wrote...

I don't think this is a good idea...after this, they will say: well, the people who don't like the game already get their refund, now buy some other DLC"

Could you explain yourself again. I don't understand what your trying to say here.

I mean, EA may be think refund is cheaper than develop a new ending.

Then so be it. We will open their eyes by making them feel the lose of money.

hope u are right man, tired of this BS....

Not going to lie to you. Mass Effect 3 might become abandon ware in a worst case scenario, but if game developers and publishers will learn not to jerk their customers around then I guess it was worth it. Even if it was one of the most anticipated games of the year.

[LordHelfort]

Double Post Sorry

Modifié par LordHelfort, 21 mars 2012 - 07:45 .

[LordHelfort]

t_i_e_ wrote...

Anyone have any success?

Any agent disconnects?

I just tried and they said there is no such option.

[Mustang678]

LordHelfort wrote...

t_i_e_ wrote...

Anyone have any success?

Any agent disconnects?

I just tried and they said there is no such option.

I got disconnected from the first one today and the second told me this.

Edit: Their refund policy explicitly states that they won't give refunds to downloaded copies of the game. It's really a stroke of luck to get one. 
I'm incredibly dissatisfied with this purchase, it was really a waste of $80

Modifié par Mustang678, 21 mars 2012 - 09:19 .

[easy_g]

From my chat with an Origin agent 5 minutes ago:

"I would like to inform you that as per the new EA rules and policies we won't be able to refund you for the game mass effect 3 But what we can do for you is that we can replace your game with the other game if you wish ?"

Modifié par easy_g, 22 mars 2012 - 01:20 .

[LazarusMP]

So today appears to be 'close ranks and clamp down' day for Bioware/EA...

[t_i_e_]

I suggest to those above that you ask for a manager. Take your time and explain yourself and reasoning, doesn't need to be in the list here. You played the game, be brief and explain. If your not happy with what they offer you say thank you for your time I will think about this. Then you can try again or try calling during their open hours. Try a few times if need be. Maybe even another day. Be civil.

In a worst case scenario a choice from another game is not all that bad. It is also known as 'store credit'. Unless your point is not to do any business with EA.

[raz33r]

Here's my experience, obviously the guy said "we can give you the replacement" instead of "we cannot":

You are now ready to chat with Adhiraj.
Adhiraj: Thanks for contacting EA Help! My name is Adhiraj how may I help you?
you: hi, thanks for your time. i've been advised that i can return a product released by EA that did not come as advertised
Adhiraj: I’m afraid; I didn’t quite understand your last message. Please elaborate?
you: i'm contacting you in regards to returning a game purchased on origin, which was not the same as what was advertised
Adhiraj: Before proceeding this May I please have your first and last name?
you: ***** *********
Adhiraj: Thanks *****
Adhiraj: ***** I'm sorry to say that we cannot provide you the refund
you: can i speak to your manager please?
Adhiraj: ***** I'd like to inform you that we can give you the replacement .
you: thankyou
Adhiraj: Thank you for contacting EA. Is there anything else I can help you with today?
-------------------

Damn. Is this the trend now that "too many" of us have gotten a refund?

[Naezwood]

They told me they changed their policies and aren't accepting refunds anymore. : /

[Rage735]

As much as I disliked the endings I love the series and all the characters. It's still my favourite story. I'll keep hold of mine.

It's good to share this knowledge however.

[M12311]

Has anyone successfully returned a game to Best Buy?

[Zhangir]

 My conversation now:

Rohit.Thakur:Thanks for contacting EA Help! My name is Rohit.Thakur how may I help you?
you:Hi Rohit, nice to meet you, my name is Zhangir. I am writing to you regarding a product refund. I was very dissapointed over a certain game and it was not what was stated
you:Hence if possible, Rohit, I would like to have a refund. Thank you very muchh in advance
Rohit.Thakur:Hello Zhangiir
Rohit.Thakur:You are welcome
Rohit.Thakur:May I know the name of the game for which you want the refund.
you:Certainly, Rohit. It was Mass Effect 3.
Rohit.Thakur:Okay
you:To clarify further, it has cost me 34.99 British Pounds.
Rohit.Thakur:Okay,Zhangir
Rohit.Thakur:Please let me know the order number of the game that you wish for Refund.
you:Sure Rohit, it is Order Number: 1***********
Rohit.Thakur:Thank you for the information.
Rohit.Thakur:I'm still looking into your issue. Thanks for your patience.
you:No worries Rohit, I ll be waiting
Rohit.Thakur:Thank you
Rohit.Thakur:Thank you for waiiting.
Rohit.Thakur:I have checked your order and the game you purchased is already linked with the "this email account".
you:That is correct
Rohit.Thakur:I am sorry your game is already used and we have no such policy for refunding the game tat is linked with the EA account.
you:But you do have refund policies for games that dissatisfied customers
you:Because when I purchased Mass Effect 3 the User agreement which I agreed to seemed to include that.
Rohit.Thakur:I am sorry If Ii could do this then I would do this for you.
you:I see, the thing is there were other people who did this, or had their games replaced, are you certain I can't at least do that, Rohit?
Rohit.Thakur:Zhangir,I know your disappointment but we are not able to processed refund for you.
you:Thank you very much anyway Rohit, please let Bioware and EA know that they should make better game endings. Thank you
Rohit.Thakur:Have a nice day
Rohit.Thakur:Thank you for contacting EA. Is there anything else I can help you with today?
you:Nope that is it, bye have a good day

Modifié par Zhangir, 23 mars 2012 - 04:24 .

[v3ct0r]

Hello!

As i've seen Mass Effect 3 has more than one problem on its shoulders. That made me reply to this thread.

My problem wasn't with the game itself, because i haven't started playing it yet. Ending dilema for which are you all concerned about, doesn't worry me - it's a trilogy and it must end with third sequel whatever it is. Just my opinion, everyone has a right on his own.

My major problem is Origin installer. I bought a retail copy of the game, so i can install it from dvd('s). Well, i got surprised, to say the least, as i couldn't install it from dvd. Instead i had to download it trough EA client which, with my unstable internet connection, took me minimum of 6 hours to download. I'm not going to explain my adventures with customer service, because this post would be even longer.

My question is: can i ask a refund based on this - unsatisfied with the treatment of customers and/or product?

P.S.: I've already played and finished ME1 and ME2 and i liked the game, so i would like to see an ending. But this Origin malarkey is just making me more nervous.
Bioware, can i buy a game directly from you, without involving EA?

Thanks for reading, and sorry for my spelling.