289 réponses à ce sujet

[chiron456]

I bought the N7 Collector's Edition on PC and all features have been working fine up until now. It tells me I have to 'Redeem/Purchase an Online Pass' when I launch the game, and when I click on the button it tells me the same thing. I've taken numerous steps to fix this issue, any suggestions would be great.

[Noelemahc]

This might happen when the game sees that Origin is online, but the authientication server cannot be reached. Try running the game in offline mode to check if your install is OK (disable your internet connection entirely after shutting down Origin and all of its processes, then start the game from the desktop shortcut). If it works OK, it means that it's an EA server problem, it will go away as soon as they get rebooted next (an hour or two, usually), that happened to me twice in the last week.

If it doesn't work OK, complain to customer support, see what they can tell you.

[chiron456]

Thanks for your help. I've contacted support and we've been trying numerous think, but the customer assistant keeps making me make changes on my end when I don't think that's the problem because it was working fine previously. Any help from support on the forums is much appreciated.

[Joe Hegarty]

Hi,

Sorry to hear you are having problems. 
I am not currently in the office but I can take a look at your account to confirm everything is ok on our side once I get in.

Can you please drop an email to ME3QALaunchSupport@bioware.com with the below details and I'll get back to you when I get in.

• Your Origin username
• Your Client_Log.html file from Origin just after the problem occurs. Usually found at C:\\ProgramData\\Origin\\Logs
• The version of the Game you have (N7 Collectors etc)
• A screenshot of the error you are experiencing.
• The version of Windows (XP, 7 etc) you are using
• The country you are located in

Many Thanks!

[chiron456]

Thanks for your quick reply. I've sent the details through.

[RAMPAGE572]

go to C:\\ProgramData\\Electronic Arts\\EA Core\\prefs (note you may need to enable hidden folders)

then find masseffect3.ini (NOTE back this up) and delete
find 70619.ini i believe it is and back that up as wellif you have a different one back that up as well then delete it

go to C:\\ProgramData\\Electronic Arts\\EA Services\\License

(back up first) delete 70619.dlf

And then close origin via task manager, open it up again and click repair install and your issue should be fixed

Let me know if that helped...

But make sure to back up all the files

[Joe Hegarty]

Hi,

I made a change on our side which I hope will resolve your issue.
Can you please try and confirm if it does?

Thanks,
Joe

[Drakon2014]

a similar problem and help me

[MwRDKY]

JoeHegarty wrote...

Hi,

I made a change on our side which I hope will resolve your issue.
Can you please try and confirm if it does?

Thanks,
Joe

If the changes is changing 70619.ini to MassEffect3.ini...anyway, it didn't work at my side.

Also,

RAMPAGE572 wrote...


go to C:ProgramDataElectronic ArtsEA Coreprefs (note you may need to enable hidden folders)

then find masseffect3.ini (NOTE back this up) and delete
find 70619.ini i believe it is and back that up as wellif you have a different one back that up as well then delete it

go to C:ProgramDataElectronic ArtsEA ServicesLicense

(back up first) delete 70619.dlf

And then close origin via task manager, open it up again and click repair install and your issue should be fixed

Let me know if that helped...

But make sure to back up all the files

Method you wrote doesn't work too.

Modifié par MwRDKY, 24 mars 2012 - 12:25 .

[MwRDKY]

Update: while the Origin would re-generate a MassEffect3.ini even if you delete it, the 70619.ini and 70619.dif won't, neither would they be regenerate after you do a repair install.
Could at least someone tell me what gives me that?

Modifié par MwRDKY, 24 mars 2012 - 01:00 .

[CesUtd]

I am not sure if its related but mine tells me my online pass is corrupted. Help?

Edit: after following a post near the top off this topic it came with the same message but when I tried the multiplayer it suddenly worked and the error message went away. Never had a problem since. Now just to get my from Ashes downloaded...

Modifié par CesUtd, 27 mars 2012 - 08:31 .

[Drakon2014]

Help:(

Modifié par Drakon2014, 24 mars 2012 - 03:49 .

[Drakon2014]

MwRDKY wrote...

Update: while the Origin would re-generate a MassEffect3.ini even if you delete it, the 70619.ini and 70619.dif won't, neither would they be regenerate after you do a repair install.
Could at least someone tell me what gives me that?

Similar problem is urgently needed care)

[MwRDKY]

Bump.

[metty2k12]

same problem says i need to redeem or purchase online pass but it is listed as i have it in my bioware account under registered products so why is it not working i just wanna play it online again i have been doing so well with 200k+ credits too please help bioware/ea who ever you might just put the light back on for me that you acctualy care for your customers

[Drakon2014]

sad:(

Modifié par Drakon2014, 25 mars 2012 - 09:34 .

[The Darkling]

@RAMPAGE572,, Nice work

go to C:\\ProgramData\\Electronic Arts\\EA Core\\prefs (note you may need to enable hidden folders)

then find masseffect3.ini (NOTE back this up) and delete
find 70619.ini i believe it is and back that up as wellif you have a different one back that up as well then delete it

go to C:\\ProgramData\\Electronic Arts\\EA Services\\License

(back up first) delete 70619.dlf

And then close origin via task manager, open it up again and click repair install and your issue should be fixed

Let me know if that helped...

But make sure to back up all the files work,

>>>PS  bugger no quote outline




when origin is open right click on n7 and update 25.3 mb patch it was either RAMPAGE572 work around or maybe both 2 Thumbs

Modifié par The Darkling, 27 mars 2012 - 08:49 .

[MwRDKY]

The Darkling wrote...

@RAMPAGE572,, Nice work

go to C:ProgramDataElectronic ArtsEA Coreprefs (note you may need to enable hidden folders)

then find masseffect3.ini (NOTE back this up) and delete
find 70619.ini i believe it is and back that up as wellif you have a different one back that up as well then delete it

go to C:ProgramDataElectronic ArtsEA ServicesLicense

(back up first) delete 70619.dlf

And then close origin via task manager, open it up again and click repair install and your issue should be fixed

Let me know if that helped...

But make sure to back up all the files work,

>>>PS  bugger no quote outline




when origin is open right click on n7 and update 25.3 mb patch it was either RAMPAGE572 work around or maybe both 2 Thumbs

No that method doesn't work at all.

The last time I tried I've already removed 70619.ini and 70619.dif file from the folder. Those never regenerate; I removed masseffect3.ini. as said, shut down Origin as said, restart Origin and repair install, and still the same damn deal....the system regenerated the masseffect3.ini, and made a 71338.dif.

Modifié par MwRDKY, 27 mars 2012 - 12:56 .

[The Darkling]

@ MwRDKY Im sorry that it hasn't worked for U, have u Done the Patch maybe it'll dp something

[MwRDKY]

The Darkling wrote...

@ MwRDKY Im sorry that it hasn't worked for U, have u Done the Patch maybe it'll dp something

Everything can be done, did - repair install, patching...unless there's something I've missed, which there should be none.

[Aoibheann]

JoeHegarty wrote...

Hi,

Sorry to hear you are having problems. 
I am not currently in the office but I can take a look at your account to confirm everything is ok on our side once I get in.

Can you please drop an email to ME3QALaunchSupport@bioware.com with the below details and I'll get back to you when I get in.

• Your Origin username
• Your Client_Log.html file from Origin just after the problem occurs. Usually found at C:ProgramDataOriginLogs
• The version of the Game you have (N7 Collectors etc)
• A screenshot of the error you are experiencing.
• The version of Windows (XP, 7 etc) you are using
• The country you are located in

Many Thanks!

I did this 3-4days ago and still no response.

[metty2k12]

probably not gonna get fixed good job i pirated the online pass for xbox at least i still have that to go back on stupid me3 and bloody hell bioware why did you go to origin to get your games out steam is much better i have now learnt my lesson dont go near origin with a 100 foot pole and bye bye you are now firewalled and removed

[Ghost047]

Will agree, having the same issues. I'm wondering when this is gonna get fixed... Purchasers of the CE really should be getting benefits, not extra problems :/

[MwRDKY]

A whole week and no reply, problem not solved...is that how EA/Bioware repay their customers who buy legit copy instead of pirated copies?

[MwRDKY]

Keep bumping until EA/Bioware give a damn.