2 réponses à ce sujet

[chiron456]

I bought the N7 Collector's Edition on PC and all features have been working fine up until now. It tells me I have to 'Redeem/Purchase an Online Pass' when I launch the game, and when I click on the button it tells me the same thing. I've taken numerous steps to fix this issue, any suggestions would be great.

[Joe Hegarty]

Hi,

Sorry to hear you are having problems. 
I am not currently in the office but I can take a look at your account to confirm everything is ok on our side once I get in.

Can you please drop an email to ME3QALaunchSupport@bioware.com with the below details and I'll get back to you when I get in.

• Your Origin username
• Your Client_Log.html file from Origin just after the problem occurs. Usually found at C:\\ProgramData\\Origin\\Logs
• The version of the Game you have (N7 Collectors etc)
• A screenshot of the error you are experiencing.
• The version of Windows (XP, 7 etc) you are using
• The country you are located in

Many Thanks!

[Joe Hegarty]

Hi,

I made a change on our side which I hope will resolve your issue.
Can you please try and confirm if it does?

Thanks,
Joe