289 réponses à ce sujet

[Tuix]

 

mjb203 wrote...

Hallelujah and praise Jesus!!! I can now access MP and all my DLC content!!! The redemption code to download an N7 edition (new key) and From Ashes worked!!!!

Looks like some of those EA guys know what they are doing!!!

Edit:  Now, if you all will excuse me, I'm off to play some ME3  

 

sureee they do after 2 weeks and countless attempts

Modifié par Tuix, 12 avril 2012 - 10:08 .

[Wolfenrot]

2nd live chat for today. None of them can resolve the issue.

[T1l]

I'm unsure how one EAHelp Assistant can solve this issue and others can't. Try refering them to my post earlier in this thread and specifically stating they need to "reset" your account and then "reactivate" your DLC. As far as I can tell, that's what was done for me to resolve this issue.

It's on their end, not yours.

[jereck63]

I've told at least 4 Advisers about this post, and that other people had their accounts "reset" and it fixed the issue and they completely ignore it like I didn't bother to type it.

[mjb203]

Tuix wrote...

 

mjb203 wrote...

Hallelujah and praise Jesus!!! I can now access MP and all my DLC content!!! The redemption code to download an N7 edition (new key) and From Ashes worked!!!!

Looks like some of those EA guys know what they are doing!!!

Edit:  Now, if you all will excuse me, I'm off to play some ME3  

 

sureee they do after 2 weeks and countless attempts

Actually, mine was only down about a week (still a week too long!) and I only had to talk to two technicians.  The second one who helped me out (Rajan) was very helpful!  With a very brief description of the problem, he was able to take care of it.  He got my "From Ashes" dlc working pretty quick, but we had a bit of trouble with the Online Pass.  Finally, after about 2 hours of chatting with him (dedicated fellow!  it really speaks highly of him!), he asked me to uninstall ME3 (I know!  I thought the same thing, "I've done this before!"), however he also gave me a redemption code for the N7 Edition, told me to download it and reinstall.  <- THIS WORKED!!!  I have no idea how, but it did!  (maybe some of that space magic from the ending got left over )

[ruka_09]

mjb203 wrote...

Tuix wrote...

 

mjb203 wrote...

Hallelujah and praise Jesus!!! I can now access MP and all my DLC content!!! The redemption code to download an N7 edition (new key) and From Ashes worked!!!!

Looks like some of those EA guys know what they are doing!!!

Edit:  Now, if you all will excuse me, I'm off to play some ME3  

 

sureee they do after 2 weeks and countless attempts

Actually, mine was only down about a week (still a week too long!) and I only had to talk to two technicians.  The second one who helped me out (Rajan) was very helpful!  With a very brief description of the problem, he was able to take care of it.  He got my "From Ashes" dlc working pretty quick, but we had a bit of trouble with the Online Pass.  Finally, after about 2 hours of chatting with him (dedicated fellow!  it really speaks highly of him!), he asked me to uninstall ME3 (I know!  I thought the same thing, "I've done this before!"), however he also gave me a redemption code for the N7 Edition, told me to download it and reinstall.  <- THIS WORKED!!!  I have no idea how, but it did!  (maybe some of that space magic from the ending got left over )

Glad that it worked out for you, mjb.
So the current solution to this problem, as of now, would be to talk/chat with ea support? Sigh..

Maybe I'll give it a try this weekend.. what time are they available anyway?

[mjb203]

ruka_09 wrote...

mjb203 wrote...

Tuix wrote...

 

mjb203 wrote...

Hallelujah and praise Jesus!!! I can now access MP and all my DLC content!!! The redemption code to download an N7 edition (new key) and From Ashes worked!!!!

Looks like some of those EA guys know what they are doing!!!

Edit:  Now, if you all will excuse me, I'm off to play some ME3  

 

sureee they do after 2 weeks and countless attempts

Actually, mine was only down about a week (still a week too long!) and I only had to talk to two technicians.  The second one who helped me out (Rajan) was very helpful!  With a very brief description of the problem, he was able to take care of it.  He got my "From Ashes" dlc working pretty quick, but we had a bit of trouble with the Online Pass.  Finally, after about 2 hours of chatting with him (dedicated fellow!  it really speaks highly of him!), he asked me to uninstall ME3 (I know!  I thought the same thing, "I've done this before!"), however he also gave me a redemption code for the N7 Edition, told me to download it and reinstall.  <- THIS WORKED!!!  I have no idea how, but it did!  (maybe some of that space magic from the ending got left over )

Glad that it worked out for you, mjb.
So the current solution to this problem, as of now, would be to talk/chat with ea support? Sigh..

Maybe I'll give it a try this weekend.. what time are they available anyway?

I chatted with them after I got off of work (4:30 pm central standard time).  Hope that helps you!

[ruka_09]

mjb203 wrote...

ruka_09 wrote...

mjb203 wrote...

Tuix wrote...

 

mjb203 wrote...

Hallelujah and praise Jesus!!! I can now access MP and all my DLC content!!! The redemption code to download an N7 edition (new key) and From Ashes worked!!!!

Looks like some of those EA guys know what they are doing!!!

Edit:  Now, if you all will excuse me, I'm off to play some ME3  

 

sureee they do after 2 weeks and countless attempts

Actually, mine was only down about a week (still a week too long!) and I only had to talk to two technicians.  The second one who helped me out (Rajan) was very helpful!  With a very brief description of the problem, he was able to take care of it.  He got my "From Ashes" dlc working pretty quick, but we had a bit of trouble with the Online Pass.  Finally, after about 2 hours of chatting with him (dedicated fellow!  it really speaks highly of him!), he asked me to uninstall ME3 (I know!  I thought the same thing, "I've done this before!"), however he also gave me a redemption code for the N7 Edition, told me to download it and reinstall.  <- THIS WORKED!!!  I have no idea how, but it did!  (maybe some of that space magic from the ending got left over )

Glad that it worked out for you, mjb.
So the current solution to this problem, as of now, would be to talk/chat with ea support? Sigh..

Maybe I'll give it a try this weekend.. what time are they available anyway?

I chatted with them after I got off of work (4:30 pm central standard time).  Hope that helps you!

Thanks.
I'll try asking for help from ea support (have to wait till weekend though). Hope this works..

[mjb203]

ruka_09 wrote...

mjb203 wrote...

ruka_09 wrote...

mjb203 wrote...

Tuix wrote...

 

mjb203 wrote...

Hallelujah and praise Jesus!!! I can now access MP and all my DLC content!!! The redemption code to download an N7 edition (new key) and From Ashes worked!!!!

Looks like some of those EA guys know what they are doing!!!

Edit:  Now, if you all will excuse me, I'm off to play some ME3  

 

sureee they do after 2 weeks and countless attempts

Actually, mine was only down about a week (still a week too long!) and I only had to talk to two technicians.  The second one who helped me out (Rajan) was very helpful!  With a very brief description of the problem, he was able to take care of it.  He got my "From Ashes" dlc working pretty quick, but we had a bit of trouble with the Online Pass.  Finally, after about 2 hours of chatting with him (dedicated fellow!  it really speaks highly of him!), he asked me to uninstall ME3 (I know!  I thought the same thing, "I've done this before!"), however he also gave me a redemption code for the N7 Edition, told me to download it and reinstall.  <- THIS WORKED!!!  I have no idea how, but it did!  (maybe some of that space magic from the ending got left over )

Glad that it worked out for you, mjb.
So the current solution to this problem, as of now, would be to talk/chat with ea support? Sigh..

Maybe I'll give it a try this weekend.. what time are they available anyway?

I chatted with them after I got off of work (4:30 pm central standard time).  Hope that helps you!

Thanks.
I'll try asking for help from ea support (have to wait till weekend though). Hope this works..

No problem!  I wish you the best!  It really sucks that any of us have had to deal with this issue.  Hope you don't have to miss out on the MP operation this weekend.

Hopefully you'll get a tech that is familiar with the issue, and be sure to point them to this thread if they need to get a bit of background on the problem.

[dstrawberrygirl]

I made a BIG mistake - I launched a chat with an advisor to check on progress on my ticket, which was escalated yesterday lunchtime. I was told it would take 24-48 hours, and I should check in tomorrow. Would you believe, I check my email and the IDIOT has CLOSED MY CASE!!! I am SO furious right now, I have had to file another ticket to complain, the issue is NOT closed. No game since Saturday, I am losing faith, really, really losing faith.

I want my freaking money back, I'm done with this company and this franchise. I am so fed up right now I could cry.

EA don't give a damn, Bioware don't care - they have ignored us for days and days, there's no solution here, their system has failed us, the fans, the ones that cared the most. How dare they do this to their customers!!

Modifié par dstrawberrygirl, 13 avril 2012 - 03:34 .

[Tuix]

http://social.biowar...7798/2#11351100
Lets move all to this thread (the only one with bioware respond)

[dstrawberrygirl]

thanks - will head over to that thread. Calming down a little this morning, case not closed (thankfully), however:

"Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. I apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. "

[Wolfenrot]

dstrawberrygirl wrote...

thanks - will head over to that thread. Calming down a little this morning, case not closed (thankfully), however:

"Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. I apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. "

I will continue insist on the live chat.

[JonPB]

Live chat seems the way forward. I had a hilariously noncommital reply by email:

Thank you for contacting Electronic Arts.

I am grateful for giving me an opportunity to review your case, I appreciate your interest in the game.

Please accept my genuine apology for the way you have been made to feel. We at EA, strive to make our customers have an exceptional experience. Any deviation from this is dealt very critically. Your case definitely merits attention and I assure you my support in getting this sorted out. 

Before I address the matter, I sincerely apologize for this delay in response.

Please let us know if you still need any further assistance in this regard.

If you have any further questions or concerns, feel free to reply to this email.

Thanks and Regards, 

[Grimmace]

I just got this problem fixed. I tried the live chat 4 times to no avail. I reinstalled and it didn't work. I finally called EA. To do this in Origin when you select help and the window pops up, you can select live chat or call back. Select call back. 5 minutes later, EA called me. I explained the issue and what I had done, including directing him to this thread which he read. Ultimately he gave me a new ME3 and From Ashes codes. I can now get in fine. He said they had no information at EA on the issue. He was putting in giving new codes as a solution to the people he worked with. So, hopefully this will spread the word and fix at the call center.
On the issue of the live chat people logging in and out of accounts and "fixing" it, he thought they were logging in and entering the new codes for users and then logging out. Either way, new codes seem to be the answer. The code in Origin never changed from my original one and I lost no information or MP settings. Until BW fixes the server issue, new codes is the fix. Hopefully the phone rep will spread the word and of this thread.

Good luck to anyone else with the problem. Ask for new codes until BW fixes the issue. He said if I have the problem again to just call back and ask for new codes.

Modifié par Grimmace, 13 avril 2012 - 10:07 .

[ruka_09]

So I finally tried live chat today, and he was able to fix the problem from their end! He was really helpful, and now, I'm able to access my saves and DLCs without any problems.

Now, I'm off to play some more Mass Effect..

Modifié par ruka_09, 15 avril 2012 - 02:32 .

[mjb203]

ruka_09 wrote...

So I finally tried live chat today, and he was able to fix the problem from their end! He was really helpful, and now, I'm able to access my saves and DLCs without any problems.

Now, I'm off to play some more Mass Effect..

Glad to hear it finally worked for you ruka_09!!!  Hope you're having a great time enjoying ME3 again!

[ruka_09]

Yes, I'm really happy about it! Glad I tried live chat last night.

[MwRDKY]

ruka_09 wrote...

Yes, I'm really happy about it! Glad I tried live chat last night.

Does that include access to the online contents - galaxy at war, multiplayer?

The latest reply from EA is to use UO Trace to give them info on the data trace...

[ruka_09]

MwRDKY wrote...

ruka_09 wrote...

Yes, I'm really happy about it! Glad I tried live chat last night.

Does that include access to the online contents - galaxy at war, multiplayer?

The latest reply from EA is to use UO Trace to give them info on the data trace...

Yes, it did. I can now access the online features, DLCs (N7 collector's edition materials, other weapons)  and my previous game saves ( the ones that included From Ashes DLC).

[Wolfenrot]

Live chat solved my issue. You have to KEEP INSIST. You have to say that they HAD to CHANGE your game serial number. Keep insist!

[MwRDKY]

Thought live chat is the useless version of Krogan headbutting...at least that's what happened to me.

Currently still on help.ea.com and things progressed, well, more like nowhere.

Will try live chat again, hopefully it'd be useful this time round.

[MwRDKY]

Though they said they're working on this problem, but let's keep this bump up and let everyone know this is still unsolved.

[metty2k12]

lol its been a month for me now and i cant play what i paid for its starting to ****** me off now

[Drazm]

This is definitely not an issue with the installation or any settings on Our computers. I had a friend of mine who still has multiplayer access log in with my account and test if he could get into multiplayer. With my account he gets the same errors I am, but just by switching to his own account he can get back into multiplayer. So any techs that are asking you to uninstall or reinstall are just trying to get rid of you so when it doesn't you will hopefully get a different tech than them.

I have only had this issue for a few days now, but I've been on live chat 4 different times, with 3 different "techs". and the 4th just escalated my ticket today, saying i should receive an email in 24-48 hrs. but the "My Case" that was logged at https://help.ea.com/my-cases about this issue has disappeared, so i'm not sure what to think. I guess we'll see in a couple of days.

Also, the other thread that Tuix linked is a similar but different issue i'm thinking, so we probably should not abandon this thread. Also, there was a Bioware response in the first page or 2 of this thread as well.