Online Pass Issue
Débuté par
chiron456
, mars 20 2012 10:56
#276
Posté 03 mai 2012 - 11:44
metty2k12
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been 3 and half month for me now still no feking word on a fix or anything i see mass effect 3 online pass in my bioware account but the game does not see it wtf bioware it says on origin online pass not required when you goto the faq obviously it feking does just wanna play with new DLC amd MP
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#277
Posté 03 mai 2012 - 11:46
LenaMarie
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total epic fail, one day it works, suddenly nothing authorizes.
#278
Posté 04 mai 2012 - 12:34
ThePhoenixKing
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Just got this today myself. To say that I am disappointed would be a major understatement, as I'm really liking ME3 MP, and I hope these guys can solve the problem soon!
#279
Posté 04 mai 2012 - 12:42
HunLevente
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I've put about 41 hours in the SP having From Ashes DLC from the start. Everything was working fine until today. I started the game and after the usual "Connecting to EA servers..." it failed to recognize the DLC, so I can't load my saved game because it says I need to connect Allience Network.
Is there a way to fix it? Why did it stop working?
Is there a way to fix it? Why did it stop working?
#281
Posté 04 mai 2012 - 12:52
HunLevente
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HunLevente wrote...
I've put about 41 hours in the SP having From Ashes DLC from the start. Everything was working fine until today. I started the game and after the usual "Connecting to EA servers..." it failed to recognize the DLC, so I can't load my saved game because it says I need to connect Allience Network.
Is there a way to fix it? Why did it stop working?
Well I've just made it work. I unpluged my Internet. Started the game (no connection ofc). Loaded my saved game.
***SPOILER***
Javik is on board. Alive and kickin'.
***SPOILER***
Pluged it back while I was still in-game.
#282
Posté 04 mai 2012 - 01:02
walklikeazombie
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I'm hoping there is some kind of compensation for this issue for us if this continues.
#283
Posté 04 mai 2012 - 01:09
Darth333
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No, it doesn't fix everything: MP remains inaccessible.HunLevente wrote...
.
***SPOILER***
Javik is on board. Alive and kickin'.
***SPOILER***
Pluged it back while I was still in-game.
I've been playing games since the early 80's and never needed to resort to customer support in the past. I've played almost all BW games since 1998 and have been satisfied in general. However, since I purchased ME3, I had to do contact customer support several times and none of the issues has been resolved (refusal to reimburse Bioware points for failed purchases and failure to deliver purchases - ). And now a legitimely purchased game refuses to work...
#284
Posté 04 mai 2012 - 01:24
HunLevente
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Darth333 wrote...
No, it doesn't fix everything: MP remains inaccessible.HunLevente wrote...
.
***SPOILER***
Javik is on board. Alive and kickin'.
***SPOILER***
Pluged it back while I was still in-game.
I've been playing games since the early 80's and never needed to resort to customer support in the past. I've played almost all BW games since 1998 and have been satisfied in general. However, since I purchased ME3, I had to do contact customer support several times and none of the issues has been resolved (refusal to reimburse Bioware points for failed purchases and failure to deliver purchases - ). And now a legitimely purchased game refuses to work...
Sorry to hear that.
For me the MP is working just fine.
I made my rounds with the face import issue... This game just gets better and better....
#285
Posté 28 mai 2012 - 10:33
Serafico
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Again this bug, redeem online pass on the pc, someone have the same problem?
#286
Posté 29 mai 2012 - 02:37
SweetFuse
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Serafico wrote...
Again this bug, redeem online pass on the pc, someone have the same problem?
Yeah, I've had it for...uh, some time. I never looked into getting it fixed because MP was a distraction from studies anyways, and I figured it'd get resolved eventually. It hasn't, as of yet...I don't mind, because of the aforementioned reasons, but I wouldn't want to be locked out of MP forever come the summer holidays.
#287
Posté 29 mai 2012 - 03:33
RiotLaFontaine
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They're supposedly patching this in the Rebellion update/DLC.
I had this issue a few weeks back and managed to fix it through EA's phone support. If you're calling from the U.S., you can do the following:
- Call 650-628-1905. Do not bother with Live Support. This group is NOT outsourced and they are VERY helpful and friendly. The csr called his manager over and they fixed my issue together.
- My ORIGIN account was borked on their end. It was not being fully verified by the EA servers. They went in and made the necessary changes to all entitlements and rectified my account in 10 minutes.
- They gave me some sort of promo coupon code thing at random in an e-mail. No idea what it really is or does, but I found it a decent surprise gesture after this problem.
The next bit is IMPORTANT
- when I went through Live Support, they issued me a new product code and tied it to my account, but did not activate it, nor did they tell me to do so.
- going to activate.ea.com failed and told me the code was in use. As a result, my DLC was going unauthorized as pointed out in my above post.
- I needed to click on the gear button in Origin and redeem the new product code, listed under game details, manually.
- Once I logged in, Multiplayer activated (ELATION). They're working on getting me my Exorcist commendation pack still since I think the one original added has expired.
- From Ashes still didn't authorize, but when I exited the game and booted it back up, it verified fine - some changes just need time.
Minor Note
- I wasn't requested to delete the .dlf, but I was told to reinstall. I deleted the dlf anyway. I think it's the reverse. Delete the dlf, don't worry about reinstallation.
If you're calling from outside the U.S. I'm not sure what phone number you'd need to use. The problem lies with EA's verification servers/Origin and an issue with the way ME3 is communicating to those servers from what I gathered during my conversation with tech support.
I had this issue a few weeks back and managed to fix it through EA's phone support. If you're calling from the U.S., you can do the following:
- Call 650-628-1905. Do not bother with Live Support. This group is NOT outsourced and they are VERY helpful and friendly. The csr called his manager over and they fixed my issue together.
- My ORIGIN account was borked on their end. It was not being fully verified by the EA servers. They went in and made the necessary changes to all entitlements and rectified my account in 10 minutes.
- They gave me some sort of promo coupon code thing at random in an e-mail. No idea what it really is or does, but I found it a decent surprise gesture after this problem.
The next bit is IMPORTANT
- when I went through Live Support, they issued me a new product code and tied it to my account, but did not activate it, nor did they tell me to do so.
- going to activate.ea.com failed and told me the code was in use. As a result, my DLC was going unauthorized as pointed out in my above post.
- I needed to click on the gear button in Origin and redeem the new product code, listed under game details, manually.
- Once I logged in, Multiplayer activated (ELATION). They're working on getting me my Exorcist commendation pack still since I think the one original added has expired.
- From Ashes still didn't authorize, but when I exited the game and booted it back up, it verified fine - some changes just need time.
Minor Note
- I wasn't requested to delete the .dlf, but I was told to reinstall. I deleted the dlf anyway. I think it's the reverse. Delete the dlf, don't worry about reinstallation.
If you're calling from outside the U.S. I'm not sure what phone number you'd need to use. The problem lies with EA's verification servers/Origin and an issue with the way ME3 is communicating to those servers from what I gathered during my conversation with tech support.
#288
Posté 29 juillet 2012 - 12:08
Monkey man N7
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Still broke except when i try to reedem my pass it just says "an online pass is required to play the multiplayer features" can you help me?
#289
Posté 29 juillet 2012 - 01:34
Monkey man N7
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Never mind Ea help desk resolved my problem
#290
Posté 19 octobre 2012 - 01:27
The_Shootist
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- 480 messages
mjb203 wrote...
This is crazy! Now, after loading up the game I'm asked to log in online to verify my online pass! And apparently I can't log in until it realizes that I have an online pass! My Origin ID is H3llF1R3, and I have an online pass. It was working fine until the middle of this last week. Now this:
Whiskey tango foxtrot Bioware?!?!
It there a fix?!? A friend has this issue.
