3 réponses à ce sujet

[Kill-Joy]

I didn't see a discussion on this elsewhere.

The first thing I did when I got Mass Effect 3 was to purchase From Ashes. Because Protheans are cool! I waited patiently for it to download, and now it shows with a checkmark in the DLC menu.

I am one bonus mission away from Thessia, and have done other content. I figured that it would show up as I complete N7 missions... but the Internet has told me that it should have appeared from the get go.

Furthermore, I've now learned that the Alternate Appearances has not unlocked either.

Could someone assist me with this?

[Naranna]

I'm having the same problem.  I just completed Thessia and I still haven't recieved an email or orders from Admiral Hacket to investigate Eden Prime (that's where the mission is supposed to begin).

[Kill-Joy]

I have read about people visiting Thessia with Javik, and I was really hoping to do just that. That's why I went to research it right before Thessia.

[Kill-Joy]

Ugh, just had a really unpleasant chat with an EA Live Agent. The guy all but accused me of lying because I do not have a Purchase Confirmation email. Something, somewhere broke and it would appear I have to contact Microsoft now. How wonderful...

Adhiraj:
Please give me just a moment while I look into this further.
you:
thank you
Adhiraj:
you are most welcome
Adhiraj:
I'd like to inform you that I've checked your billing history and found that no order has been placed from your email address yet.
you:
that is strange
you:
it is definitely showing up on my Xbox Live billing history as of March 7th
you:
is this a EA Online issue, or an Xbox Live issue?
Adhiraj:
But it is not searchable in our database
Adhiraj:
Is there anything else you wish to know?
you:
Yes. What kind of steps can I take to amend that?
Adhiraj:
I’m afraid; I didn’t quite understand your last message. Please elaborate?
you:
I was billed for the DLC purchase, and it is showing up in my Xbox Live purchase history, as well as items owned
you:
what can I do to have it associated with my game so I can play the content?
Adhiraj:
Then please provide me the purchased proof so I can search in our data base?
you:
as I don't have an email, the best I can offer immediately is a screen shot of my Microsoft billing website
you:
would that suffice, or do I need to contact Microsoft and get some form of confirmation?
Adhiraj:
Please do not worry,take your time to get back to us with the correct details and we would be very happy to take this forward.

'
Adhiraj:
If you need help with anything else, please feel free to contact us anytime!

At which point the chat was ended on his side. Wonderful, you could just come out and call me a liar...

I suspect the issue is with the fact that I purchased the content using the in-game "downloadable content" button.

Modifié par Kill-Joy, 20 mars 2012 - 04:56 .