7 réponses à ce sujet

[scotty062295]

So I received my N7 Defender code from my preorder, but they gave me a PS3 for my Xbox preorder. Can anyone give me a link to a support page where I can contact EA/Bioware? I've had no luck so far, the best I could do was find EA Help, and it was just a bunch of FAQs, none of which was mine.

[Kill-Joy]

I would almost suggest you try ME3 Twitter
https://twitter.com/#!/masseffect

[scotty062295]

I'm useless with Twitter, so I'll save it as a last resort. Honestly though, if this is the only way of getting in contact with them in regards to this issue, seeing as this Technical Support are is mostly used by other users, I'm very disappointed.

[Kill-Joy]

https://help.ea.com/?showhome=true Try this one. I've had fairly poor one-time experience with their Live Chat support, but your mileage may vary. Maybe use the phone option?

Modifié par Kill-Joy, 20 mars 2012 - 07:45 .

[scotty062295]

I've tried Twitter, if I don't get a reply within fifteen minutes or so I'll sleep, then try that. I appreciate the help.

[scotty062295]

Alright, told to contact Gamestop. I don't know how effective that'll be considering I no longer have the receipt or anything, but I'll try regardless.

[Kill-Joy]

You did get a response, in case you have not seen it:

Scott ‏ @Scotty062295 · Open
@masseffect I just now checked my preorder code from Gamestop, and was given PS3 instead of Xbox. How can I get this fixed?

Mass Effect ‏ @masseffect
@scotty062295 Please contact them!!

[GGW KillerTiger]

You are to contact the store you pre-ordered the game from. Tell them what happened and how they can fix it.