724 réponses à ce sujet

[EchoBeam]

CaptainTeabag wrote...

So here's the thing... i had 63300
credits on my account just before the server started handing out
commendation packs. I was right in the middle of trying to buy a spectre
pack when i got the message 'failed to purchase pack, if this problem
persists please contact customer service.'

I figure i'd just log out and guessed that Bioware were updating servers as it was time for commendation packs to be released.

When
i logged back in i was horrified to see i only had 3300 credits and no
spectre pack to show for it!! Then i checked the new packs. Commendation
pack was free but the other prize pack was not!

What the hell Bioware? Rob me of time and credits then charge me more credits for a pack that was supposed to be free!

_|_ you

Happened to me before; it still gave you items you simply don't know which you got.

Modifié par EchoBeam, 21 mars 2012 - 03:58 .

[Star fury]

Mad Steve wrote...

To those wondering about the online feedback thing, it turns out that yes, you do need it enabled. My complaint? It wasn't listed here:

http://blog.bioware....ration-goliath/

Nor was it listed in-game or anywhere else I looked, save for this help article I found on the EA customer service site:

https://help.ea.com/...eration-goliath

Perhaps it was mentioned elsewhere, maybe even on this forum, but I assumed that reading the actual blog would provide me with the necessary information I needed. Guess not. Honestly, again, I'm not surprised.

Yeah, something is really wrong with Bioware. I turn it on and still didn't get this goddamned pack. Not that I needed it anyway.

[Jarrett Lee]

Mad Steve wrote...

To those wondering about the online feedback thing, it turns out that yes, you do need it enabled. My complaint? It wasn't listed here:

http://blog.bioware....ration-goliath/

Nor was it listed in-game or anywhere else I looked, save for this help article I found on the EA customer service site:

https://help.ea.com/...eration-goliath

Perhaps it was mentioned elsewhere, maybe even on this forum, but I assumed that reading the actual blog would provide me with the necessary information I needed. Guess not. Honestly, again, I'm not surprised.

Good point. It was listed in the detailed sticky post here in the forum but should have been called out in other places like the blog.  Contact customer service and explain - they may be able to help you out. 

[Zoheb]

Yep, the send in feeback thingy was added later to the main post by Priestley. Which is ridiculous as lots of people only checked the topic once and saw the dates and waht they had to do and did not go back to that first post until challenge was over. I know I did...

[wilzoon]

I Checked the feedback toggle thing, its on by default. I hosted one silver reaper game on my own just incase and completed it. Yet, i didnt get any commendation pack ( I have collector edition )

[LegendaryBlade]

Past 9pm PST and no pack, contacting support.

Jagtar:
Thanks for contacting EA Help! My name is Jagtar how may I help you?
you:
Hello. I am contacting about my ME3 Commendation pack. I didn't receive it despite completing a silver extraction during the event
you:
On the forums it said if we had not received it by 9pm pst to contact EA Support
Jagtar:
To get your rewards, you will need to restart Mass Effect 3 and then re-enter multiplayer. Once you have, visit the store and get your free pack or packs.
you:
Yes, but what i'm saying is that the pack is not there despite qualifying for it. As instructed on the forums, I had ingame feedback turned on when I did so as well

How things have gone so far

Modifié par LegendaryBlade, 21 mars 2012 - 04:05 .

[ILockeI]

Sorry Jarrett but EA Support can't do anything about it at the moment. They just give you the run around. Understandable since they can only do what they are trained to do, which does not include manually adding in-game rewards it seems.

And about the people complaining about what's in the boxes... come on. You know the rewards in this game are randomized, so don't expect these to be any different. Just be happy you got one unlike unlucky people such as myself.

Modifié par ILockeI, 21 mars 2012 - 04:09 .

[edgar131]

Masood:
Thanks for contacting EA Help! My name is Masood how may I help you?
you:
Hello, my name is Brian and I participated in the Operation: Goliath event in ME3 this past weekend
you:
however I didn't receive my commendation pack that I was supposed to receive as a reward.
Masood:
Brian this is indeed upsetting. I'll do my best to cheer you up.
Masood:
Which platform (Xbox 360, PC, PS3) are you playing the game on?
you:
PC
Masood:
Which operating system (Windows XP, Windows 7 etc.) do you have on your computer?
you:
Win 7
Masood:
Have you made any changes to your computer recently?
you:
no...
you:
how is this relevant?
Masood:
Just asking for further info.
Masood:
Brian as per the current information it will take a little longer to get the Commendation Packs to Customers. They will start to be activated at 5pm PST and will have all been activated by 9pm PST.

you:
its past 9pm PST
Masood:
You can refer this link to customer : http://social.biowar...10342522-1.html
you:
and I still haven't received it
Masood:
To get your rewards, you will need to restart Mass Effect 3 and then re-enter multiplayer. Once you have, visit the store and get your free pack or packs.
you:
I did
Masood:
Please read my above message.
you:
I have read that forum thread numerous times
Masood:
Then in this case, I'd suggest you to please wait for few more hours. We couldn't do anything more than that.
you:
that is not very helpful
Masood:
I can understand your anxiousness with this. Had I been in your place, I would have felt the same. I'll do my best to figure out a solution for you.
Masood:
But unfortunately we don't have any more updates from our Studio.
Masood:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
no...
Your chat transcript will be sent to ------ at the end of your chat session.
Masood:
If you need help with anything else, please feel free to contact us anytime!

Modifié par edgar131, 21 mars 2012 - 04:11 .

[OkidoShigeru]

It'd be totes awesome if I could actually unlock the reward I earned, just saying is all...

[Duranndal]

Its amazing how easily EA support makes me facepalm. And with such frequency too!

[wilzoon]

Oh btw, everytime i clicked multiplayer, I got the error message: "an online pass is required to access online features of the game" and yet I managed to go into multiplayer.
However the error message happens to me everytime since this morning.

What gives??

[LegendaryBlade]

I'm having the same problem as Edgar, total run around and a stock line about relogging in to multiplayer. Etc etc.

[blackstep]

meh... same situation here, talking with support for almost 20 minutes... no changes

[LegendaryBlade]

"Nothing is ever simple is it" - Shepard, ME2

[Duranndal]

Just got off EA chat support... took him 45 minutes to tell me "I have no idea how to help you" in broken english.

I look forward to participating in, but not getting any rewards from the next multiplayer event. 

Modifié par Duranndal, 21 mars 2012 - 04:15 .

[Darkslayer557]

no commendation pack, multiple successful reaper silver run on the weekend and it's 9:14 pm PST now, both cloud sync in origin and the feed back thingy are on. The cake is officially a lie now.

Modifié par Darkslayer557, 21 mars 2012 - 04:15 .

[Whitefalcon 684]

I bet its origins fault, why does EA still stand behind this pos software... /sigh

[Mad Steve]

In light of this, I say EVERYONE gets the Commendation Pack, and we all go home happy and better prepared for next time an event rolls around.

...shh, I can dream.

[blackstep]

Duranndal wrote...

Just got off EA chat support... took him 45 minutes to tell me "I have no idea how to help you" in broken english.

45 mins... wow... i'm close to that point too

[okita_luc]

Don't receive my commendation pack. What I suppose to do now?

[DragonRageGT]

Its already past 9pm on the Pacific Coast right?

I got no Commendation pack yet... Where is it? I played well over 500 matches against Reapas on Silver and Gold during the tournament and I have Feedback ON.

And the shotgun I got on victory pack is not showing on char weapons screen... blergh

Modifié par DragonRageGT, 21 mars 2012 - 04:20 .

[LegendaryBlade]

EA Support just told me to wait another five hours and I should 'receive it automatically'.

My ass

[Jayhawkaholic2]

Greatest fan base in gaming! LOL, nope bunch of whiners.

[Jarrett Lee]

Actually they should be able to help, and I'm sorry if they can't right now. It may take until tomorrow (probably) but I'll talk to the CE team and give them the right info to help people out. Sorry to those having trouble - this event was a first fr Edmonton team do there are some kink to work out...

[JATF]

Same problem here no commendation pack, played and won silver matches with feedback on. I took a screenshoot of one to have as a proof, its showing saturday date on the file.