724 réponses à ce sujet

[Jarrett Lee]

Orogrog wrote...

Another bioware fail, I had a feeling this would happen and yet again they screw up and we don't get what we were supposed to.

You will. 

[LegendaryBlade]

jazzking2001 wrote...

360 and PC owners STOP CRYING
at least you guys GOT SOMETHING
ps3 owners, like me, were left to dry with nothing

Buying Mass Effect games on the PS3

What is this I don't even understand.

(I love my PS3, but why would I play on a platform that only has 2/3 of the trilogy?)

[Raif89]

Jarrett Lee wrote...

Guys, I don't think customer service is prepped properly if they aren't granting you the packs. Stay tuned for tomorrow am, we'll investigate. Ultimately you will get your pack, but maybe not tonight.

The person I'm speaking to at the moment keeps saying that he cannot add it to my account, but that:


Jagtar:[/b]I understand, we are sorry for the inconvenience this may have causes, but we are not able to add it to your account from here, you will automatically receive your packs in the Mass Effect 3 multiplayer Store. 

Jagtar:[/b]We are not able to add it manually from here, it would be credited with the pack automatically.  

Jagtar:[/b]The Commendation pack will be credited to your account automatically.  

Makes no sense. Circular logic, or magic...... Sounds familiar to me.....

Modifié par Raif89, 21 mars 2012 - 04:47 .

[Jayzr]

Since I couldn't get on chat, I had to email them and I got this response:

Hello Jay,

Thank you for writing to Electronic Arts.

We would like to inform you that the issue which you have raised is already known to us. This is a known issue and our Bioware Technical team is working on this issue. Please get assured about this issue that it is going to get solved very soon. We would appreciate your patience regarding the same.
If there is anything else we can help you with please let us know.

Regards,

Rubul
Electronic Arts – World Wide Customer Experience

[alklein35]

I just called out my support guy (Biswajeet) on using the same exact word-for-word phrases I've seen people here saying they were told the same things by their support

jazzking2001 wrote...

360 and PC owners STOP CRYING
at least you guys GOT SOMETHING
ps3 owners, like me, were left to dry with nothing

That makes no sense

"Who cares if you didn't get what you were promised, you still got something. So the companies screwed you a little bit, meh whatever"

Modifié par alklein35, 21 mars 2012 - 04:49 .

[HolyAvenger]

People need to chill.

[ComradeChin]

Hmm waiting for my commendation pack too.

[Elektr0ns]

For those of us who did not receive the comm pack should we open a trouble ticket to EA support or keep in the holding pattern as it were? I don't want to waste time making a ticket unless I need to.

[rogermacarios]

ComradeChin wrote...

Hmm waiting for my commendation pack too.

Same here!

[DarkSideZin]

Yea... this is really a desperate attempt to calm down things to their costumers and they just screw up this simples task... give a damn pack.

I fell irony on the air.

[Avane_Master]

No pain no gain....
Also no commendation pack here...

[Manny Santiago]

I know I won a couple of Silver level Reaper matches. Looks like the pack wasn't delivered yet... I'll keep an eye out on this thread.

[Jarrett Lee]

See the OP. we'll get you fixed tomorrow (don't wait all night!). Also, I'm not sure why the Data option requirement wasn't on the blog post (it was in the big forum post). If you didn't have it on and were not aware, we should still be able to help you (tomorrow).

[Elektr0ns]

Jarrett Lee wrote...

See the OP. we'll get you fixed tomorrow (don't wait all night!). Also, I'm not sure why the Data option requirement wasn't on the blog post (it was in the big forum post). If you didn't have it on and were not aware, we should still be able to help you (tomorrow).

Thanks

[raident30]

tomorrow? always tomorrow...

[Sargerus]

rogermacarios wrote...

ComradeChin wrote...

Hmm waiting for my commendation pack too.

Same here!

[alklein35]

raident30 wrote...

tomorrow? always tomorrow...

Considering it's 10pm PST right now, tomorrow is perfectly logical. And considering it's a hell of a lot better than anything EA has given us, tomorrow is welcome.

[Velocithon]

I got my victory pack but no commendation. I'm sure I met the requirements though. Any way to check?

[Jarrett Lee]

raident30 wrote...

tomorrow? always tomorrow...

Yeah, wish it could be faster.

Actually tomorrow should be a pretty interesting day for you guys...

Modifié par Jarrett Lee, 21 mars 2012 - 05:03 .

[Xusa]

As long as you recognize things aren't going as planned and are working on a fix and warning us about it, I'm ok. This seems to be ur first time doing these kinds of multiplayer interaction.

Waiting eagerly for my commendation pack. Also this premium veteran is nice

[Jarrett Lee]

Xusa wrote...

As long as you recognize things aren't going as planned and are working on a fix and warning us about it, I'm ok. This seems to be ur first time doing these kinds of multiplayer interaction.

Waiting eagerly for my commendation pack. Also this premium veteran is nice

Yep!

[raident30]

alklein35 wrote...

raident30 wrote...

tomorrow? always tomorrow...

Considering it's 10pm PST right now, tomorrow is perfectly logical. And considering it's a hell of a lot better than anything EA has given us, tomorrow is welcome.

then another tomorrow i assume and the day after tomorrow... they haven't fixed all the lost credits from the relocked bug... tomorrow again...

[Velocithon]

Jarrett Lee wrote...

raident30 wrote...

tomorrow? always tomorrow...

Yeah, wish it could be faster.

Actually tomorrow should be a pretty interesting day for you guys...

SPECULATION TIME

[adpauper]

n7 hurricane rocks thank you bioware

will there be n7 commendation pack weapon upgrades +1 for the people that have received an commendation pack?

[wilzoon]

Jarrett Lee wrote...

raident30 wrote...

tomorrow? always tomorrow...

Yeah, wish it could be faster.

Actually tomorrow should be a pretty interesting day for you guys...

Interesting day? Massive patch? Dlc? More missions? maps? weapons? features? what? what is it? tell us!! ARGHHHHHH!!!

Modifié par wilzoon, 21 mars 2012 - 05:07 .