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[georgelpreput]

Hello,

I have spoken repeatedly with EA Customer Support, and after several attempts, they asked me to post my problem on this forum.

I have bought Mass Effect 3: N7 Digital Deluxe Edition online, and installed it via Origin. The game also included the From Ashes DLC, which I installed as well through the Origin app. I managed to play half-way through the single player campaign, including the DLC itself, and then physically moved, along with my computer, to another city (and IP address). Now the game tells me in the main menu that it cannot authorize the DLC and the Collector's Edition Online Pass Entitlement, and that I should log in with the account used to purchase the DLC. I only have one account, and it is the one I am logged in with.

Upon explaining all this to EA Customer support, they first gave me a new code to redeem From Ashes on social.bioware.com but the website told me the code is incorrect. Nevertheless, the code appeared to work with the Origin app, but in-game there was no change, the DLC is still unauthorized. Next, they asked me to update N7 Collector's Edition Materials (there should have been a 50 MB update), but Origin instantly told me that add-on was up to date. The only thing left, apparently, was to uninstall and reinstall the game, which I did through Origin. From Ashes DLC also installed without any problems, but in-game I get the same error.

Finally, EA Customer Support asked me to try the steps detailed in the forums for Dragon Age missing DLC, but they do not map well to Mass Effect 3. Does anybody know how to solve this problem?

Thank you.

[Joe Hegarty]

Hi Guys,

Sorry to hear you are having problems.

Can you please drop an email to ME3QALaunchSupport@bioware.com with the below details so we can look at your problem?

• Your Origin username
• Your Client_Log.html file from Origin just after the problem occurs. Usually found at C:\\ProgramData\\Origin\\Logs
• The version of the Game you have (Standard, N7 Collectors, Digital Deluxe etc)
• The version of Windows (XP, 7 etc) you are using
• The country you are located in and the country you bought the game in

Many Thanks!