27 réponses à ce sujet

[raident30]

 what is the problem you think guys? im still stuck at preparing and its not updating. im monitoring my bandwidth usage and its at its max meaning its downloading something but at origin it is still stuck at preparing..

[houldendub]

Restart computer, try again, post back with results.

[raident30]

it is still at it... reinstalled origins 4 times now to no avail

[houldendub]

Check network ports as well then, I believe the TCP ports you need open are:

80
443
9960-9969
1024-1124
18000
18120
18060
27900
28910
29900

(Other people have mentioned TCP ports 9946, 42100 and 13000-13100 work as well)

And the UDP ports you need open are:

1024-1124
18000
29900

(Again, some people are claiming that UDP ports 5659 and 6000 help as well)

Try this, I can't tell you exactly how to open ports because it can be different for different routers, plug into google your router's name followed by "opening ports" or something, again, post back with results or PM me if you're still having trouble).

EDIT** Also, the bandwidth you are seeing could possibly be Origin sending a **** load of requests which are being ignored by something.

Modifié par houldendub, 21 mars 2012 - 01:32 .

[raident30]

i had my firewall turned off. is that ok?

[houldendub]

In my experience, not always, try opening the ports. Also go onto www.speedtest.net and let's have a gander at what your ping, download and upload speeds are.

Sorry if I'm being demanding haha, more information is good information.

[raident30]

my ISP wont allow editing ports in the router. they said i should turn off my firewall. btw here is my speedtest results:
http://www.speedtest.../1847384252.png

[houldendub]

Hmmmm, speeds look fine, upload looks a little slow but not slow enough to warrant a problem :\\

What ISP are you with? Editing ports is a fundamental option that you should be able to perform on your router, and is pretty crucial. Is it just not allowed or is the option to edit ports just not available?

Have you also tried simple things like running origin.exe as administrator? When you say your reinstalled Origin 4 times, did you do a clean uninstall and a fresh DOWNLOAD of the program?

[raident30]

yes i've run it as admin and i've uninstall it first before installing it again... im still stuck at "preparing"... i've also uninstalled and reinstalled ME3. no progress at all

[houldendub]

Sorry for the late reply,

Have you tried reinstalling the latest versions of .NET framework and DirectX? Should be able to find them with an easy Google search.

Is it just Origin that does this as well? Does Steam do this? Xfire? Skype? Mumble?

[raident30]

its just origin sir... i've had no problem with steam ever since

[raident30]

the ea reps didnt helped. they said i did all the basic troubleshooting and they will forward it to their seniors. some tech eh?

[houldendub]

Gotta love their tech service I swear a lot of them just tell you to post on the forums haha

I'm sorry I haven't been able to help, I've had similar problems with programs not firing up correctly and it's a pain in the ass, especially when you've paid for the goods!

[raident30]

yeah good thing i came here in the forums... ah too bad i really love this game...

what is this analysis log after i reinstalled the game?

[Joe Hegarty]

 Hi,

Can you try uninstalling Origin again and fetching the latest version from here.

Thanks!

[raident30]

JoeHegarty wrote...

 Hi,

Can you try uninstalling Origin again and fetching the latest version from here.

Thanks!

did this, its still stuck at "preparing"

please sir can you help me fix this? i really wanna play now after unlocking my n7 crusader!!!!!!!!!!!!!!!

[djharris10]

what's weird is mine won't update at all, it keeps saying Mass Effect 3 is up to date, how do i get the patch to be detected, all other downloading works but when i look for updates for Mass Effect 3 or the From Ashes DLC it keeps saying they're up to date

[masseffectinglife]

I had the same 'prepared' issued. When I allowed Zone Alarm, my firewall to allow access to all trusted and internet zones it worked.

[raident30]

masseffectinglife wrote...

I had the same 'prepared' issued. When I allowed Zone Alarm, my firewall to allow access to all trusted and internet zones it worked.

how did you do that? i had my firewall turned off all this time

[raident30]

any replies from bioware?

[raident30]

bump

[raident30]

still no reply?

[raident30]

bump

[masseffectinglife]

raident30 wrote...

masseffectinglife wrote...

I had the same 'prepared' issued. When I allowed Zone Alarm, my firewall to allow access to all trusted and internet zones it worked.

how did you do that? i had my firewall turned off all this time

 I allowed the program Origin.exe.

Then Origin updated, or rather told me that there was no update needed.

What firewalls do you have. Windows has one, Your antivirus might have one as well.

[raident30]

i've turned them both off