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Ray's Response


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#276
beccathelion

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RafaelBRms wrote...

Well, lets see the critics buy all the DLC then.
.


rofl. winner.

#277
Lord Jaric

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"the passionate reaction of some of our most loyal players to the current endings in Mass Effect 3 is something that has genuinely surprised us."

No offence Ray but I find it hard to believe that no one foresaw that the ending just wasn't going to fly for a vast amount of people.

#278
brp1410

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"Our first instinct is to defend our work and point to the high ratings offered by critics – but out of respect to our fans, we need to accept the criticism and feedback with humility."

We're not asking for any favors that you have to do out of respect, we just want what was promised: "a story that diverges into wildly different conclusions based on the player's actions in the first two chapters." And a critique is just an opinion, an informed one but still just an opinion. which one is more likely to be true, someone who probably hasn't played the first two video games and probably isn't a fan of the series, or players who have spent hundreds of hours playing previous games?

Also, the moment you took our money, and made any changes in any of your games from listening to feedback, you lost your artistic integrity.

Modifié par brp1410, 21 mars 2012 - 04:06 .


#279
Captain_Obvious

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I happy that they finally said something. It doesn't really address our concerns, but I'm happy our concerns have been acknowledged by Bioware. I'm still not quite hopeful, because I just cannot afford to become reinvested in Mass Effect until they change the ending.

Thanks to Ray for acknowledging the fan response.

Hold the line.

#280
Gigaheart

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Zardoc wrote...

He's kinda downplaying the fan reaction...I mean "some of our most loyal fans"? More like the majority of your loyal fans.

Also, he's hiding behind the "artistic integrity" angle again.


Thats what gave me very pessimistic feeling about this. Lets see what happens in April

#281
Hicks233

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I would have liked if he hadn't used the word "fan" so much and instead used the more fitting "customer" instead.

#282
Giskler

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Sad to see Bioware fall this far.

#283
FemmeShep

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Seriously guys, he says the ending has so much player control and ownership. The fact that they actually believe this is a bad sign. Red flags are going off.

#284
Kyrick

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RafaelBRms wrote...

Well, lets see the critics buy all the DLC then.
.


Pretty much this.

#285
DanteNick11

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Arthorius wrote...

"Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey."

That's what I feared. They're gonna 'explain' why Joker was fleeing in the middle of the battle and why Ventkid's nonsense make sense. But they won't change or add a thing.


This is what I'm most afraid of. Something is better than nothing, but I'd prefer the chance of an alternate ending over an explanation of why the current endings made sense. Upside, either way I hope they'll address the fates of your squadmates and any other races you impacted along the way.

#286
l0wn3r

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75 critics > 40,000 loyal fans

at least we know where we stand at bioware.good luck getting money for your 75 critics.

Modifié par l0wn3r, 21 mars 2012 - 04:10 .


#287
Renew81

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Sinner8056 wrote...

I was hoping for an apology. What I got was a grudging "Well I guess we'll just have to explain the ending some more, since you obviously don't grasp our artistic vision."


yeah..

its obvious there tryo to salvage what they can..
i would have prefered a statement where they swallowed there pride as well..

but i guess anything is better then nothing.

#288
Alexius

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RafaelBRms wrote...

Well, lets see the critics buy all the DLC then.
.

That's incredibly bitter but it did make me laugh.

#289
Karmicmoogle

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"Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey."

The comments from Bioware make it clear that they stand by their "ending" even though it goes against everything they said leading to the launch of the game without having the courtesy to say that the decided to rather go in a different direction. The fact that they over promised is completely ignored. Though I appreciate that they are actually addressing fans - they only say answers are coming...

Should the whole Mass Effect Deception debacle not have been a sign of how the fan base would react to the ending?

I just hope that the answers will not be more space magic

#290
delse

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Read the whole thing.My take away was

We think are game is art so dont expect any real changes.
We dont give a **** what you think only what game critics think.

Seems like there double doubleign down on there PR to get people to just give up and go away.Its unfortunate Bioware has fallen so far.They claim to care what there fans think yet jump at every chance to spit in there face with sub par rushed cash grabs and then mock those that were expecting better from them.There may be only 50k people who cared enough to click that like button on the take back mass effect page but how many people just remained silent plan to never buy another bioware product again?I plan on never purchasing anything from Bioware or EA.

Modifié par delse, 21 mars 2012 - 04:11 .


#291
phototed

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Just keep holding the line with optimism and civility. Everyone is entitled to their own opinions and feelings, but the fastest way to stop all forms of discussion are destructive criticisms and negative spin zones.

#292
Sharn01

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812memphis wrote...

i still can't believe that ANYONE at BioWare really thought that this was a good and satisfying ending LOL


Whats more unbelievable is that not a single person apparently realized it at Bioware.

#293
Arthorius

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RafaelBRms wrote...

Well, lets see the critics buy all the DLC then.
.


I didn't knew that so few words could contain so much win. Have an Internetz. 

#294
FemmeShep

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Critics who don't even pay for their content but advertise it >>>>> us the paying customer and loyal fan.

#295
Mezantine

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Myrmedus wrote...

Mezantine wrote...

I kinda think this apology is mostly to get the core fan based settled so they'll be able to sell DLC to them to expand the multi-player. With people returning their games to amazon and origin maybe their projections for profits from it are becoming a lot smaller.


Well that won't work on me for one.

I appreciate them coming out with something more substantial, and I'm not about to return my game, but I'm also not interested in non-ending DLC whatsoever until the ending debacle is indeed fixed, soft words or not. It's not even a "stand" on my part, I'm simply not interested, there's no purpose in it.


Agreed, i'm guessing that any DLC announcement at PAX is going to be about expanding the multiplayer (new races, missions etc) so i'm going to give my $10 to chuld's play instead. Still if they do come out and say they will be working on a extension to conclude the story i'll be 1000x more happier.
 

#296
KeldorKatarn

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[quote]As co-founder and GM of BioWare, I’m very proud of the ME3 team; I personally believe Mass Effect 3 is the best work we’ve yet created.[/quote]

Bad animations, buggy quests, tons of people unable to import their faces, dopping the original twist of the entire series, simply dropping countless decisions in cheap ways, and then this ending... yeah... right.

[quote]So, it’s incredibly painful to receive feedback from our core fans that the game’s endings were not up to their expectations.[/quote]

Read my lips. We don't think it didn't live up, we think the ending (SINGULAR) sucks big time, makes NO sense whatsoever, is the worst piece of writing we have EVER seen. Not just not living up. The entire game is not living up to my expectations, I HATE the ending.

[quote]Our first instinct is to defend our work and point to the high ratings offered by critics[/quote]

That says a lot about you. Thank you for admitting this. This tells me A LOT about you and makes me want to leave this company as a fan forever right there. If a company that countless times in the past has said that the fans come first, now tells me that their very first instinct is to hide behind citics which didn't pay a dime for the game and probably never even finished it... thank you.. that SAYS A LOT ABOUT YOU!

[quote] – but out of respect to our fans, we need to accept the criticism and feedback with humility.[/quote]

No, see, it doesn't. If you truly have respect for your fans it DOESN'T force to to accept anything but to clean up the mess you left!

[quote]I believe passionately that games are an art form, and that the power of our medium flows from our audience, who are deeply involved in how the story unfolds,[/quote]

Then why did you take exactly that away from us?

[quote]and who have the uncontested right to provide constructive criticism. At the same time, I also believe in and support the artistic choices made by the development team.[/quote]

You know... you being able to call this mess "artistic choices" makes we want to wheap.

[quote]The team and I have been thinking hard about how to best address the comments on ME3’s endings from players, while still maintaining the artistic integrity of the game.[/quote]

The best way to adress us would have been to go onto Youtube, make a video and appologize for screwing up. Open, personal and to the point. Without phrasing, without hiding behind critics, just you and us fans. THAT's how its done.

But no you offer only text messages so people can proofread it 100 times to make sure there's nothing in there anybody could possibly directly interprete as an honest answer or as a mistake on your part. You hide behind some blog instead of openly adressing your fans like you were able to BEFORE this, when you guys lied in our face. And yes, this is not a flame, its the truth. You lied to us and I want an appology for that.

[quote]Mass Effect 3 concludes a trilogy with so much player control and ownership of the story that it was hard for us to predict the range of emotions players would feel when they finished playing through it.[/quote]

Let me emphasise this one more time since you obviously don't want to get this: I don't care if this ends the journey for good. Nobody does. What we care about is KEEPING the player control to the end, not have it ripped away from under our asses in the last 5 minutes and being shoved some artistic freedom down our throats. Get it? Do you even realize how you constantly quoting player choice is like peeing on someones grave while pretending nothing happend?

[quote]The journey you undertake in Mass Effect provokes an intense range of highly personal emotions in the player; even so, the passionate reaction of some of our most loyal players to the current endings in Mass Effect 3 is something that has genuinely surprised us.[/quote]

Admition of incompetency right there or just a big freaking lie.

[quote]This is an issue we care about deeply, and we will respond to it in a fair and timely way. We’re already working hard to do that.[/quote]

Fair and timely would have been 2 weeks ago.

[quote]To that end, since the game launched, the team has been poring over everything they can find about reactions to the game – industry press, forums, Facebook, and Twitter, just to name a few.[/quote]

You honestly write industry press first here. Really? REALLY?? You consider that reactions? some writeup by people who never payed for the game?

[quote]The Mass Effect team, like other teams across the BioWare Label within EA, consists of passionate people who work hard for the love of creating experiences that excite and delight our fans. I’m honored to work with them because they have the courage and strength to respond to constructive feedback.[/quote]

They didn't respond. Not even you did. You hid behind a blog post instead of showing your face and telling us you're sorry. That's what I want to hear from someone "I'M SORRY. WE SCREWED THIS UP. WE PROMISE WE'LL FIX THIS"

[quote]Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey.[/quote]

I don't want answers, I don't want clarity about the crap you offered. I want a rewrite and an admission that the ending was crap and that you lied to me on everything you said before release. That's what I want. You can sell your explanation DLCs elsewhere.

[quote]You’ll hear more on this in April. We’re working hard to maintain the right balance between the artistic integrity of the original story while addressing the fan feedback we’ve received. This is in addition to our existing plan to continue providing new Mass Effect content and new full games, so rest assured that your journey in the Mass Effect universe can, and will, continue.[/quote]

I don't care if it continues, because if you don't fix this ASAP this entire franchise is dead for me and my game goes right back to Amazon. You hear me?

[quote]The reaction to the release of Mass Effect 3 has been unprecedented. On one hand, some of our loyal fans are passionately expressing their displeasure about how their game concluded;[/quote]

No, see, that's not what is happening. 92% of your loyal fans are. Not SOME. We're right here ok? You're talking to US. Not "some of our loyal fans". US. Adress us with YOU ok? Not "THEY" as if wer're not even in the room alright?

[quote]we care about this feedback, and we’re planning to directly address it. However, most folks appear to agree that the game as a whole is exceptional, with more than 75 critics giving it a perfect review score and a review average in the mid-90s.[/quote]

Listen buddy... Critics are not MOST folks. Most folks are the guys here, on Metacritic and Amazon. THOSE are the folks that PAYED FOR THIS! So take your critics counting elsewhere alright?

[quote]Net, I’m proud of the team, but we can and must always strive to do better.[/quote]

No, you need to fix this. Otherwise nothing what you do after this will count.

[quote]Some of the criticism that has been delivered in the heat of passion by our most ardent fans, even if founded on valid principles, such as seeking more clarity to questions or looking for more closure, for example – has unfortunately become destructive rather than constructive. We listen and will respond to constructive criticism, but much as we will not tolerate individual attacks on our team members, we will not support or respond to destructive commentary.[/quote]

Yeah, talking to us like we're spoiled kids. Listen man. I payed you money. You know what that means? It means that I PAY YOUR BILLS. Ok? I served as a soldier and I had to listen to a heckload of crap during that time. And you know what? I always took it and accepted it and never "banned" or whatever anybody. Know why? They payed my bills. I was their employee. They payed me out of their pockets. SO I had to shut up and take it ok? If you don't like it, get the hell out of here!

[quote]If you are a Mass Effect fan and have input for the team – we respect your opinion and want to hear it. We’re committed to address your constructive feedback as best we can. In return, I’d ask that you help us do that by supporting what I truly believe is the best game BioWare has yet crafted. I urge you to do your own research: play the game, finish it and tell us what you think. Tell your friends if you feel it’s a good game as a whole. Trust that we are doing our damndest, as always, to address your feedback. As artists, we care about our fans deeply and we appreciate your support.[/quote]

Yeah... do your research, buy our game and play it. If you are dissatisfied with it at least we already have you money.

Boy, do you ever get red in the face when you are writing something like that? Is that why we only ever get written stuff anymore and no real person daring to step in from of a freakin webcam, telling us "From the heart, sorry for this. We crapped out, we messed up, we'll fix it, asap, and until then everything DLC related is on hold. Promised"

[quote]Thank you for your feedback – we are listening.[/quote]

Yeah... right. You know what? Ban me finally so I can get the heck out of here and never buy anything from you ever again alright? I've just had about enough of this.

One more time. Fix this and appologize or I am gone. For good. Alright?

#297
Deklan_Caine

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Mezantine wrote...

I kinda think this apology is mostly to get the core fan based settled so they'll be able to sell DLC to them to expand the multi-player. With people returning their games to amazon and origin maybe their projections for profits from it are becoming a lot smaller.


Honestly, I think that's EXACTLY what happened. The news only broke about 24 hours ago that many retailers were accepting returns. Isn't it interesting that it's NOW we hear from one of the "big cahunas" at Bioware? They're silent  until people start returning the game; then all of the sudden it's important enough to make an official announcement about. I want desperately to take this as a beacon of hope, but the reasonable person inside of me sees it as a business ploy.

Sad.

#298
VAIOMANIAC

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Mezantine wrote...

Myrmedus wrote...

Mezantine wrote...

I kinda think this apology is mostly to get the core fan based settled so they'll be able to sell DLC to them to expand the multi-player. With people returning their games to amazon and origin maybe their projections for profits from it are becoming a lot smaller.


Well that won't work on me for one.

I appreciate them coming out with something more substantial, and I'm not about to return my game, but I'm also not interested in non-ending DLC whatsoever until the ending debacle is indeed fixed, soft words or not. It's not even a "stand" on my part, I'm simply not interested, there's no purpose in it.


Agreed, i'm guessing that any DLC announcement at PAX is going to be about expanding the multiplayer (new races, missions etc) so i'm going to give my $10 to chuld's play instead. Still if they do come out and say they will be working on a extension to conclude the story i'll be 1000x more happier.
 


If pax turns out be a multiplayer dlc love fest then all hope is truly lost.

#299
ElectronicPostingInterface

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Anyone else feel happy?

I feel happy.

#300
PSUHammer

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@KeledorKadarn    Goodbye

Modifié par Hammer6767, 21 mars 2012 - 04:14 .