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Bug report: black screen after epilogue


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24 réponses à ce sujet

#1
Corieneesje

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After the epilogue I get the pad that I can continue my game and play future dlc etc. and then my game just goes to a black screen (of death!) and doesn't reset to just before "the point of no return" like it should.

I've deinstalled the game on the hdd and disabled cloud saving (wasn't in use anyways) but it still keeps happening!

I really love the Mass Effect series, huge fan since Mass Effect 1 and I thoroughly enjoyed playing them all so this is really shocking for me that I can't continue my journey now!


SO:

Does anyone please know a way to fix this?


OR:

Please Bioware give us ASAP an update for this!!!

#2
BewareTheFOOSA

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I suffer from the issue as well. Looking through threads, it appears to be releated the corrupted .gpd file in our GamerTag profile.
look at this thread > social.bioware.com/forum/1/topic/345/index/9684873

Resante did a nice TS guide 

Resante wrote... 

*Sorry my formatting is jacked up, I typed up part of this in Notepad to avoid losing it.* (Edited to correct formatting and added disclaimer)

Word_Bearer wrote...

Its a problem with EA and the Gamertags. No home remedies. Sorry. 


Muhaha but there IS a home remedy! I just figured out what the problem is.As we have all suspected, it is related to the gamertag and a file that ME3 creates to go along with it. Each profile has a directory on whatever your storage media is (hdd, usb, etc.) Your profile has multiple subdirectories with saves, and also a location with a .gpd files containing info on all of the games you have played. This ME3 .gpd file is the problem. When you redownload your profile it redownloads all of the .gpd files from MS.

**Follow these steps at your own risk!! By following these instructions you take responsibility for anything that may happen to your profile / gamertag.**

1) I removed my hdd, downloaded my profile to internal memory and copied the profile to a USB stick. I tried loading ME3 after this and got the frozen black screen. On to step 2.

2) Moved USB stick to my pc to look at the files. (If you know how to use USB Xtaf Xplorer I'd suggest using it to extract the profile and make a backup of it before messing around on the stick.)

2) Now, I wasn't able to find a way to get to the contents of this file directly. You will need a profile editor like the Horizon tool (google it.)

3) Open Horizon, go to Tools > Device Explorer. It should find your flash drive. Expand Gamer Profiles, select your profile, then click the little gear to the upper right of the window (Open in Package Manager). 

4) This will show your profile details. Do NOT change anything here. Click contents to display all of the package files specific to the profile. We're looking for the Mass Effect 3 package, which is 4541095D.gpd. Right click this, extract, and back it up somewhere. Now right click it and delete it. 

5) Click Save, Rehash, and Resign. Skipping this may result in a corrupt profile. YOu'll get a confirmation once the profile is saved. 

6) Place flash drive back in Xbox, REMOVE NETWORK CABLE, and power up. You should be able to play ME3 with your profile. It will create a new package file on your profile, and if you move your save from your HDD to the flash drive you can even load your gamesaves. 

7) Enjoy Mass Effect 3 single player.


***Problems***
I connected to Xbox Live and the game downloaded the 4 MB update. I then got the message that I had played the game on a different console and it immediately locked up. I believe BW checks the contents of the .gpd file or attempts to write values to it right after the omni-tool scene, because after the first lockup I deleted the .gpd file again, disconnected from the Internet and was able to play again (game creates a new .gpd). I connected the ethernet cable, rebooted the xbox, and got the dreaded black screen right after the omni-tool scene. Unfortunately this means MP is still out of the question right now. I will send all of this info to Bioware, I like to hope that if I figured this out in one night they certainly already had it figured out and are working on finding out what their game is doing to this .gpd file. I will keep investigating myself. If anyone else wants to attempt this, let us know if you're successful. 

 

This really sucks. Also because of this I can't make any new saves. When I load a game it complains that I have a corrupt save that needs deleting. Yeah, um No.

Modifié par BewareTheFOOSA, 22 mars 2012 - 02:13 .


#3
Paladin Highlander

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Wow, well it's great to know I wasn't the only one with these issues! I'll try the fix, but I hope there's a patch soon I wanna start a new game+ already!

Mine was also freezing every time I tried to enter the shooting range, which meant I did all my shooting in the field!

It also had a problem with the armor locker, where it wouldn't freeze but it would just continue to load. I could still change everything, but couldn't see what it did until I "save and exit" then opened it up again. Still no visual though.

I have both disk installed to my HHD and I take very good care of my disks, so it worried me when I was having these freezes. Texture delays I can deal with, but not when I have to start a whole mission over again.

Should I post this info elsewhere?

#4
Corieneesje

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Thanks for your response but I think I'm going to wait for an official update from BW because I'm afraid it might corrupt my whole savegame data and I don't want to risk losing my progress.
They are probably working on it so I hope it won't take long.

It would've been nice if there was a quick workaround for it though..

BTW: I don't think BW should alter their endings, if you think about it, what other options have you got in the end? What would be an option? Eating the reapers or something?

Although I do agree with some that they should've used the choices you have made in the previous games, like for example: I put Anderson in the council in ME1, why is it Udina in ME3?
And if you've killed the rachni queen in ME1, let it remain dead in ME3 and leave you without her support would've been more realistic I think and increases the replay value for all 3 games!
And one more thing: I really missed the mako and the free exploring from ME1.

I do hope that BW makes another game (a prequel or like 1000 years later or something) because I really enjoyed playing all 3 games, I like the storyline, the views on planets, the gameplay, the emotions they put into conversations etc..
So BW: first release an update on this annoying bug and then start working on another one!  Image IPB
 

Modifié par Corieneesje, 22 mars 2012 - 11:44 .


#5
stephenstanlytaylor

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Corieneesje wrote...

After the epilogue I get the pad that I can continue my game and play future dlc etc. and then my game just goes to a black screen (of death!) and doesn't reset to just before "the point of no return" like it should.

I've deinstalled the game on the hdd and disabled cloud saving (wasn't in use anyways) but it still keeps happening!

I really love the Mass Effect series, huge fan since Mass Effect 1 and I thoroughly enjoyed playing them all so this is really shocking for me that I can't continue my journey now!


SO:

Does anyone please know a way to fix this?


OR:

Please Bioware give us ASAP an update for this!!!


Seems more pepole are facing this problem. i reported this to the forums days ago. i cant wait for a fix because i want to cary on playing on my ship :)

#6
BaronVonMuffin

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 I too have this problem and wanted to post here in order for Bioware to become aware of this after-ending black screen. This is a gamebreaker just as much as the black screen at intro and want it to be treated as such. And just as a side question, would the deleting of the .gpd file alter the multiplayer stats? I'm assuming that our gamertags store that information rather than EA storing it server-side. Or is that .gpd file specifically for ME3 single player? I will attempt it as soon as this is answered since I don't want to alter my GT and have the Microsoft Server reject my alteration.

#7
BaronVonMuffin

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http://social.biowar...2826/1#10487957
Another thread with same problem.

http://social.biowar...index/10148404 
Yet another!

Modifié par BaronVonMuffin, 23 mars 2012 - 01:58 .


#8
Pook and Pie

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I am likewise having this problem. It'd be nice to be able to do a new game +, you know?

I made a thread here about it: http://social.biowar...0226/1#10493442

There's actually a lot more people than I thought having this issue. It seems that some of us are having no problems at all with the game until past the epilogue.

Modifié par Pook and Pie, 23 mars 2012 - 03:55 .


#9
stephenstanlytaylor

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Yea heres a link to my thread http://social.biowar...8404/1#10468422 thanks for updating me BaronVonMuffin. This is a gamebreaker and can hope Bioware i am sure will take notice. :) Cheers man

#10
BaronVonMuffin

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Yea I really do hope this gets fixed along with the other parts of the game with the upcoming patch. If it does not then I will resort to editing my profile gdp and see if it is a solution.

#11
BewareTheFOOSA

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So i spent some time and looking to why the Black screen appears after the Epilogue.

Short answer > NOTt a .gpd file issue like originally thought. Tried that and failed

The contents within the my Main Shepard career are incorrect when compared to my 4 other Shepards.
My main Shepard save is an import from ME1 > ME2 > ME3. So he has been around the galaxy, Such a man****!
The contents of this Main profile only contain the Save_0001.xbsav - Save_0032.xbsav. My others contain ChapterSave.xbsav and AutoSave.xbsav (if you have AutoSave enabled).
The file that is written at the Epilogue is LegendSave.xbsav.

So the only way i was about to resolve the Black screen after the Epilogue was to start ALL OVER ! NOOOOOOOOOOOOO!!! .
I'm sorry i wasn't able to find a better way that that.
I even tried copying an another of my Shepard Profiles ChapterSave.xbsav and no dice either.

#12
arcad1as

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Getting exactly the same problem here. Tried disconnecting from Xbox Live and clearing my console cache but still got the same error. Not prepared to mess about with the gamertag stuff. Just hoping for a patch or at least an acknowledgement some time soon.

#13
BewareTheFOOSA

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arcad1as wrote...

Getting exactly the same problem here. Tried disconnecting from Xbox Live and clearing my console cache but still got the same error. Not prepared to mess about with the gamertag stuff. Just hoping for a patch or at least an acknowledgement some time soon.


 I hear ya. What you did was the first thing I tried. Nothing like playing for 60hrs finding all of the items/missions talking to people, and you can't continue to the next play through.

beyond frustrating. But, we can still play ME3. Many other here can't, and would be happy to be in our situation. 

#14
arcad1as

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BewareTheFOOSA wrote...

arcad1as wrote...

Getting exactly the same problem here. Tried disconnecting from Xbox Live and clearing my console cache but still got the same error. Not prepared to mess about with the gamertag stuff. Just hoping for a patch or at least an acknowledgement some time soon.


 I hear ya. What you did was the first thing I tried. Nothing like playing for 60hrs finding all of the items/missions talking to people, and you can't continue to the next play through.

beyond frustrating. But, we can still play ME3. Many other here can't, and would be happy to be in our situation. 




Oh god, I completely agree. Not being able to NG+ is inconvenient, sure. I'm so grateful that I can still play the game unlike some people. 

#15
BaronVonMuffin

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Truly hope it is fixable though... without starting a new game.

#16
Pook and Pie

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Has there been any official word on this, yet?

#17
Corieneesje

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Sorry for the double posting of this subject but it does spread the word :)

Another problem:

I saw that my master and commander achievement didn't unlock although I had an effective military score of +6000!
Played the multiplayer 'till I got the defender achievementand then started the ending in single player.

Anyone else have problems with this or are there other requirements for it to unlock?

#18
arcad1as

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Can't say I had that problem, no.

I found a way to NG+ my career for the time being whilst we're waiting for Bioware to fix the fault.
I moved my save to my USB drive and extracted the autosave from before the final choice. Opened it in Gibbed's new ME3 save editor and changed the game finished variable from not finished to survived (Lived to see another day or something along those lines.). This worked. I just started my insanity run in NG+.

Obviously that's all at your own risk stuff. If you go down that route then make sure to keep a backup copy of your career before you change anything.

#19
BaronVonMuffin

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I have thought about that arcad1as, nice to know that it works. I shall give it a try once I have a little more free time.

Modifié par BaronVonMuffin, 26 mars 2012 - 09:44 .


#20
BewareTheFOOSA

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arcad1as wrote...

Can't say I had that problem, no.

I found a way to NG+ my career for the time being whilst we're waiting for Bioware to fix the fault.
I moved my save to my USB drive and extracted the autosave from before the final choice. Opened it in Gibbed's new ME3 save editor and changed the game finished variable from not finished to survived (Lived to see another day or something along those lines.). This worked. I just started my insanity run in NG+.

Obviously that's all at your own risk stuff. If you go down that route then make sure to keep a backup copy of your career before you change anything.


Nice Find! :ph34r:

#21
BaronVonMuffin

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Bioware asked these questions for the black screen at start-up thread...so i'll answer them for this too. Figured it will do more good than bad.
- What were you doing in the last play session before the crash (MP, SP, level, etc.)?
[SP]
- Did you crash or make a save during your last play session?
[Yes, prior to assault on geth base]
- Do you recall any odd behavior during your last play session (temporary errors, anything out of place/acting weird)?
[When entering geth base, all weapons that were previously equipped, were unequipped. Also longer loading screens, almost appeared freezing for short time spans]

#22
PunchDrunk0210

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This happened every time I finished the game. Everything is fine the whole game until then. I've tried imported saves and normal new games but I always get a black screen after the epilogue. Can't new game+ or even get X weapons. Guess I'll go back to playing Skyrim until the problem is fixed......whenever that will be :/

#23
BaronVonMuffin

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Just checked back to see if there was a fix anyone talked about. Guess not yet..... :(

#24
BaronVonMuffin

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Just looked at the upcoming patch notes. Looks like our problem has not been addressed :(

#25
VexedfromOz

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I have this problem, but it only occurred after the latest patch installed. Before that, I was able to play through no problems.