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To BioWare, your response towards Retake, and how it is clear that you are not Listening.


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#26
HappyBuddha99

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Despite the very disappointing ending, most people do love the game. It deserves more than the crap metacritic user score it has, but yeah the ending should be fixed.

#27
HighScore 2600

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Stygian1 wrote...

 First off, if you haven't read this: http://blog.bioware....012/03/21/4108/   I'd recommend that you do.

So when I first saw that BioWare had officially responded to its fans, I thought "wow maybe you guys really are listening, maybe you actually want to fix this for the fans. Maybe you actually see that your ending was truely ill-planned and overall inept at bringing a close to such a gripping story." 

Then.... well then I read the response. I was disapointed to say the least. 

First, I'll point out the positives that I took from this response:

   1. BioWare, you are listening enough to be AWARE that we hate the ending. Which, to be honest, I think a deaf man in a coma would be aware of by this point.

    2. BioWare, you are willing to tie yourself to an official statement, and in that statement you make it clear that not only will you address the flaws of the ending, but you are willing to work on it.

Now, here is what I found infuriating about this response: 

    1. BioWare seems to think, or at least say, that what we are all angry about is that the ending didn't provide enough closure. Heh. 

     "Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey."

  We don't just want closure! I mean to say the least, yeah most of us do want closure. But, one of our biggest complaints is that your ending is riddled with plot holes, ill-placed themes, deus ex machina cliche scenarios and above all that the ending takes away all choice from the players and turns their hero into a mindless drone and slave to the very beings he has fought so hard against. We don't want closure to an ending like this, we want closure to an ending we love, to an ending that after we finish we can put down the control and do a fist pump in the air (kinda like in ME1&2). We want a range of outcomes, good and bad, and above all we want our choices to matter--which in this current ending they are basically worth a morning constitutional... 

    2. BioWare seems to think that most people love this game. 

    "However, most folks appear to agree that the game as a whole is exceptional, with more than 75 critics giving it a perfect review score and a review average in the mid-90s. Net, I’m proud of the team, but we can and must always strive to do better."

     Yeah.... have you checked ANY player or consumer ratings? I mean really how more obvious could it be that the majority of people purchasing you game rate it one star! (Look on amazon fyi, or any other website that sells ME3 and you shall see my point). I will say this though, BioWare, you did a great, no a fantastic job on this game. You made me fall into this awesome universe even more. The gameplay was great, the story was superb. I couldn't set down the controler. But, that ending, the ending alone (5 minutes) is what is turning your game from a 5 star GOTY to a 1 star piece of poo. It literally sucks the life out of the entire franchise. 

I'm losing faith in your capability to address these issues BioWAre. I am aware I am only one person, but I am also aware that I have been a faithful customer for many years. I have poured every ounce of myself into this series--but I can't and won't follow you anymore if you don't respond to the outcry of not "some of our loyal fans" but almost ALL of your fans.

Listen BioWare, just see that we don't want to fight you. We just want you to see this from our perspective. What you created in the last five minutes of ME3 was a shiver of a brush stroke that ruined a well concieved portrait. That is not art, that is a mistake, a mistake that can be righted. We don't just want closure, we want an ending that is as beautiful and artistic as the rest of this magnificent series.

/end rant. 

(first thread ever, sorry if I got a little impassioned.) :?



You have to understand PR responses and not take this as a insult in anyway. Do you think it would be irresponsible to completely come out and say, "yeah the ending sucked, we had it wrong, we'll change it"? It would for one invalidate the hard work of the writers and their creativity. 

In his statement he noted that they DO care about their fans responses, but he also cares about the development crew and their hard work on the series. You have to hit a same middle ground were you support the team, but be humble enough to say we can make it better, that the fans who want their closure will get it. 

#28
Alsuras

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Good post, yo.

As to the issue of review bombing. I've not reviewed Me3 on any of these metarating sites or any of that jazz, if I did, it would get maybe two stars from me. Not as a petulant display of anger, but as a representation of how satisfied I was with the game as a result of the ending. When an ending is bad enough to create this kind of backlash, when an ending is bad enough that for a massive quantity of people it detracts from, if not ruins the entire series then yeah, it's worth an awful review. It's a tiny, tiny portion of the game. But it's a critical one that you absolutely do not want to get wrong.

I loved Mass Effect 3 up until the ending. Even with the problems like my war assets not affecting anything that they should have affected. But that ending, man.

It's game breakingly bad.

#29
NightWeaselX

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I wish he would have said a bit more, but if he addressed all concerns, it would have been a HUGE post. He also runs a company that puts bread on the table, so of course he's going to highlight the good parts. He can't say "We dropped the ball" whether he thinks they did or not. One of the co founders of a company that we all admired and loved is saying they're looking into it, and to give them until April. For all the hours they've given us of entertainment, I think the least we can do is give them the benefit of the doubt for now. Come April and their response, we'll know concretely where they stand. I hate the endings, I feel like they broke some promises, but I'll wait and see what their full response is in April. Until then I'll hold the line and hope that they are truly listening.

#30
Tietj

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The "Retake" movement has never had any more cohesion than "We hate the endings." Some people hate the plotholes, some people want a happy ending, some people like the Indoctrination theory. I've read post after post of people saying "We don't want a happy ending, in fact I expected Shepard to die, but..." Well, I wanted him to live, so they don't speak for me. Other people have other complaints. The disparity between all of our views was lost in cries of "Space magic!" and the wholly obnoxious "Welcome to the fleet/we have cookies" meme, which honestly needs to just die. Reading Ray's recent statement, it actually seems like we may have won, insofar as such a diverse group can all "win" with as many people satisfied as possible.

#31
Roninraver

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I'm willing to give them until April 31st to release details regarding exactly what "clarification" and "closure" they are working towards.

If said "clarifi-closure" does not involve a range of new ending scenarios that have real weight to them, and take into account the choices we've made over the last five years, my relationship with Bioware will be formally ended.

#32
gimzod76

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Hold the line.

#33
2484Stryker

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And the fact of the matter is, this is the first true olive branch from Bioware. To ridicule that gesture right now by nitpicking what was said in the statement would only make the RetakeME movement look bad in general and might even turn potential supporters away.

Take the message for what it is and leave the rest.

#34
Stygian1

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NightWeaselX wrote...

I wish he would have said a bit more, but if he addressed all concerns, it would have been a HUGE post. He also runs a company that puts bread on the table, so of course he's going to highlight the good parts. He can't say "We dropped the ball" whether he thinks they did or not. One of the co founders of a company that we all admired and loved is saying they're looking into it, and to give them until April. For all the hours they've given us of entertainment, I think the least we can do is give them the benefit of the doubt for now. Come April and their response, we'll know concretely where they stand. I hate the endings, I feel like they broke some promises, but I'll wait and see what their full response is in April. Until then I'll hold the line and hope that they are truly listening.


I can understand that, but  I think where I really find fault in his statement is the "fans wanting more closure." I wish he could have worded that a bit differently. I don't know how, I mean I understand he can't say "yeah our ending was aweful, but you should still buy the game." But, idk, it seems like he could have handled it a little bit better. :P

#35
Stygian1

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2484Stryker wrote...

And the fact of the matter is, this is the first true olive branch from Bioware. To ridicule that gesture right now by nitpicking what was said in the statement would only make the RetakeME movement look bad in general and might even turn potential supporters away.

Take the message for what it is and leave the rest.



You make a good point, I think in my already irritated psyche (brought on by ME3 ending syndrome) I read into the lines a bit too much. The fact that they have said anything about actually addressing the ending is a plus for the movement.

I'll try to be a little more civil from now on. =]

#36
Thornne

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I think what you're hearing is the difference between customer service and public relations.

I believe most of the statements we've been getting are PR designed to protect ME3 sales. These messages do not appear to be intended for existing customers who are already upset at the ending. They seem to be intended for people who haven't yet bought the game, to assure them that the there is no actual problem, and thus no reason not to buy it.

It probably doesn't seem like they're listening because, no matter how many times you say 'I'm listening', people won't believe it if you cannot acknowledge what they're saying. Show that you understand their position and why they hold it. And acknowledging the problem is not what they're doing at this stage, I guess.

I've basically been ignoring Bioware's social media output for this reason. I don't think it is meant for me at all. I'm just waiting for the answer to my question as a customer -- what are you guys going to do, if anything, to fix this product you sold me?

#37
rvgifford

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For the most part, this.

#38
xlI ReFLeX lIx

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Yeah I love how they say 75 critics... Lol yeah paid off game critics like IGN, G4, GameSpot or people paid to give good comments like USA Today.

So yeah 75 critics vs 75 000 + fans who've actually played the game

#39
KrazyKiko

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Brilliant synopsis of my feelings! Bravo!

#40
Stygian1

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xlI ReFLeX lIx wrote...

Yeah I love how they say 75 critics... Lol yeah paid off game critics like IGN, G4, GameSpot or people paid to give good comments like USA Today.

So yeah 75 critics vs 75 000 + fans who've actually played the game


haha its kinda sad, most critic's opinions don't really mean anything anymore. 

#41
Usa Kyle

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At this point... you can't even trust reviews by the players either.

#42
Tombfyre09

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The part that irks me is his statements about perfect review scores. Review scores are meaningless. They are made up by people who are fed by these corps... that means their opinions are tainted.

#43
milkymcmilkerson

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Also, we have to realize that at the end of the day, the Mass Effect story is their baby. I doubt the ending is ever going to completely change, but they will find a way to correct their mistakes while still making the story their own.

#44
Stygian1

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Tombfyre09 wrote...

The part that irks me is his statements about perfect review scores. Review scores are meaningless. They are made up by people who are fed by these corps... that means their opinions are tainted.


Yeah if anything in the gaming industry needs to start on a new slate.. its the reviewers. I don't know who to trust anymore, so a lot of the time I go into a game blind. 

#45
whydoyouwanttoknow

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Well, they're hardly going to admit that they falsely advertised the game and promised features were in the game only days before release that they knew that couldn't be in the game because it'd already gone gold and thus nothing else was being added. That'd open them up to legal action.

#46
sargon1986

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Great job dude. I agree with you 100%. 

#47
RedNanaki

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Tombfyre09 wrote...

The part that irks me is his statements about perfect review scores. Review scores are meaningless. They are made up by people who are fed by these corps... that means their opinions are tainted.


If you as a reviewer can either give a big game a good score or lose your job, then yeah...

Great post. Can identify with the majority of your points.

#48
xlI ReFLeX lIx

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Stygian1 wrote...

xlI ReFLeX lIx wrote...

Yeah I love how they say 75 critics... Lol yeah paid off game critics like IGN, G4, GameSpot or people paid to give good comments like USA Today.

So yeah 75 critics vs 75 000 + fans who've actually played the game


haha its kinda sad, most critic's opinions don't really mean anything anymore. 


Exactly, you can't believe anything game critics say anymore. You used to but now their just used as a marketing technic.. All the major games and/or rich developers all end up having 9.5 or 10 for some reason now..

#49
vometia

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Adanu wrote...

Wow. Talk about entitled.

I'd rather you didn't.  That word has been used to death, usually by people who don't seem to understand what it means.

#50
Catroi

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I agree with OP