351 réponses à ce sujet

[Navasha]

I think its ridiculous, but people often feel the need to lash out when they feel they have been wronged even if it its only in their head.

These same people will be back complaining about having to re-purchase the game to get the DLC when it is released. Some people don't think too far ahead.

[MACharlie1]

Kersca wrote...

MACharlie1 wrote...

Kersca wrote...

A lot of places sold PC copies without explicitly stating that you needed an always on internet connection to play.  That's worth a refund

It actually says right on the box:

"INTERNET CONNECTION REQUIRED FOR PRODUCT ACTIVATION"

...and it does require an connection at all times? My box has lied to me....

As for Sweden's laws, I can imagine that Europeans aren't as...cheap and deceitful as some Americans. 

What part of "always on" was missed?  There is a difference between activate online and can't play your CE edition becaue EA servers are down/not logged into origin.

Exactly. I'm pointing that out - the box should be reflecting that. 

[FemmeShep]

I don't think so.

Because, people seeking refunds aren't seeking refunds because they didn't like the ending. They are mad that the ending didn't reflect the features that BioWare promised it would have. So unlike a Movie/Book/TV show, there is no promises or features to promise anyways.

So comparing games to other story mediums is flawed in the first place.

Now, if someone wanted a refund simply because they didn't like the ending, then yes that is ridiculous.

[MissMaster_2]

Nope.

[Gigamantis]

Salis777 wrote...

Gigamantis wrote...

That's not exactly a "return a thoroughly used piece of software" law, but it is hilarious if true.  I can't think of anything more abusable.  May as well call it the free rental of everything, everywhere law. 

Good job on the fail call out though.

I would be pretty cornered if you were all Swedish and bought the game 13 days ago.  Excellent work. 

[Tazzmission]

Navasha wrote...

I think its ridiculous, but people often feel the need to lash out when they feel they have been wronged even if it its only in their head.

These same people will be back complaining about having to re-purchase the game to get the DLC when it is released. Some people don't think too far ahead.

agreed! and trust me when i say this im on the verge of lashing out at so called fans but i am ( knock on wood) controlling it

people are just spoiled and dont understand half of the garbage they say because there in full rage mode

[kbct]

This thread needs a poll.

[Farbautisonn]

kbct wrote...

This thread needs a poll.

I second this.

[Salis777]

And more Gigamantis chain threads

[Seldon2639]

highmofo wrote...
One thing however has me pretty disgusted with the mass effect community, and that is the fact that people are demanding a refund for the game (Amazon and origin reportedly are). To the people who are asking for refund: Tell me you did not enjoy the playing through ME3 up until the ending; it was pure gaming bliss. To ask for a refund after completing  the game is a slap to the face of all the BW employees who gave you this amazing series.

The problem isn't that the game was disappointing, but that we were simply lied to.  From the director to the producers to the cast, everyond told us that our choices would matter, and that we would definitely not get an ending that could be put into "A, B, and C."  What we got was an ending where the choices we made didn't matter one iota, and where we could simply choose  A, B or C.  Actually, even worse, we could choose A because B and C were only color changes.

It's a slap in the face to be given a game promised to be the conclusion of a series, which doesn't conclude the series to any real closure.  It's a slap in the face to be given a "choice" which boils down to your favorite color.  It's a slap in the face to have my decisions matter less in this game than in some games which explicitly have only one "real" ending.

[jkflipflopDAO]

I tried for a refund on Origin three times. They denied me all three times. Looks like I'm stuck with this turd no matter what.

[AlphaSierra]

I don't think so... But, Mass Effect 3 is a solid game. It has its faults (not including the ending)

[AkiKishi]

Navasha wrote...

I think its ridiculous, but people often feel the need to lash out when they feel they have been wronged even if it its only in their head.

These same people will be back complaining about having to re-purchase the game to get the DLC when it is released. Some people don't think too far ahead.

If you returned ME3 right now to Amazon UK and then bought it again right away you would still save over £5. That's how fast the prices have reduced. If you waited till the end of the month and things don't pick up you would probably save £15-20. DA2 for example was £20 within the month before they shifted enough stock to stabalise the price at £25.

[Renwmn]

I won't delve into the legal debate without doing more research.

I don't buy the argument that just because a retailer is allowing returns because of a generous policy, that asking for such returns are automatically the "right" thing. Just to keep customers happy there are plenty of retailers that have very liberal return policies.

I simply don't believe it is ethically right to ask for a refund on a game after playing through the entire thing just because the ending doesn't meet up to personal expectations or the interpretations of a game developer's sneak peeks. If the game was so incredibly horrible or unplayable, then people would have never reached the ending in the first place. If the Mass Effect series wasn't so good and immersive, I don't believe people would be this upset about the ending of the game. If you got hours of game play out of Mass Effect 3, it seems wrong to me to then ask for a refund.

Ultimately these refunds are hurting both the retailer and Bioware and jeopardizing the future of all Mass Effect games in general. I'm personally a huge fan of Bioware games and hope they continue to have the means to produce Mass Effect and Dragon Age games as well as the funds to develop new series entirely. Without these funds and our support, new games aren't going to be produced. In the end, gamers are the ones that are going to be hurt if new games aren't developed. While it is a personal decision to ask for a refund, please consider what the full impact on us all will be by doing so. Constructive criticism while still supporting the company that have produced games we all have loved, seems a far more reasonable course of action.

Modifié par Renwmn, 21 mars 2012 - 09:04 .

[Blastback]

No, not in the least. Personally, I'd hang on to it because I think Bioware will "fix" the situation, at least to some degree. But if you are unhappy with a product, then you have every reason to seek a refund.

[Justin2k]

Usually I'd agree that it's over the top but then I saw several statements made by Bioware employees last year. One of them specifically goes on about "how can we have one generic ending for everyone's shepards, theres going to be so many different outcomes" or something. They basically oversold it and so i can see why people have a legit reason.

[highmofo]

Seldon2639 wrote...

highmofo wrote...
One thing however has me pretty disgusted with the mass effect community, and that is the fact that people are demanding a refund for the game (Amazon and origin reportedly are). To the people who are asking for refund: Tell me you did not enjoy the playing through ME3 up until the ending; it was pure gaming bliss. To ask for a refund after completing  the game is a slap to the face of all the BW employees who gave you this amazing series.

The problem isn't that the game was disappointing, but that we were simply lied to.  From the director to the producers to the cast, everyond told us that our choices would matter, and that we would definitely not get an ending that could be put into "A, B, and C."  What we got was an ending where the choices we made didn't matter one iota, and where we could simply choose  A, B or C.  Actually, even worse, we could choose A because B and C were only color changes.

It's a slap in the face to be given a game promised to be the conclusion of a series, which doesn't conclude the series to any real closure.  It's a slap in the face to be given a "choice" which boils down to your favorite color.  It's a slap in the face to have my decisions matter less in this game than in some games which explicitly have only one "real" ending.

Realistically speaking, there isn't much of an option for how a game of this magnitude ends. There will be three choices; Paragon, Renegade, Neutral. I think the problem is how each ending has the same ending cinematic just diff color, which was sloppy on BW's part. If the endings had such diversity to where there was more context to what happens after the final decision that depicts the effects of your choice and the choices you made in ME3 (like showing some krogans or geth).

Honestly, i bet if there was a "happily ever after" ending there wouldnt be so much QQ going on.

[PaulSX]

I do not know why people can not enjoy mass effect 3, but if they indeed deeply dissatisfied with game, they should have a chance to return the game.

[Teddie Sage]

No. They want the game they got advertised for. It's completely natural to get refunds over a scam.

[chengthao]

nope . . . ppl do it all the time, you're not satisfied with a product and you ask for a refund . . . ppl are disappointed with ME3 and they just want their money back

[j78]

101ezylonhxeT wrote...

Nope i support them getting there money back.

this

[AdeptusAstartes]

Sdrol117 wrote...

Not really? If you are dissatisfied with a product, why shouldn't you get a refund for it?

[Father_Jerusalem]

If you eat the entire Big Mac and demand a refund because "I don't like Big Macs", you don't get the refund.

If you open the game, play the game, beat the game and demand a refund because "I don't like the game", you don't get the refund.

I'm sorry if this is a difficult concept to understand, but there's a reason that most stores have a "No refunds on opened merchandise" policy.

If someone will GIVE you a refund, that's their choice. But you are certainly not legally owed one, nor do you have the right to DEMAND one.

[AlexMBrennan]

. If the game was so incredibly horrible or unplayable, then people would have never reached the ending in the first place. If the Mass Effect series wasn't so good and immersive, I don't believe people would be this upset about the ending of the game. If you got hours of game play out of Mass Effect 3, it seems wrong to me to then ask for a refund.

Sorry but no. The law is that products must match their description and be fit for purpose; it does not allow retailers to substitute alternative products of equal quality.
Sure, the law doesn't apply to games so there's no legal case but that's a technicality and it's certainly not wrong for people to take advantage of such refunds

but there's a reason that most stores have a "No refunds on opened merchandise" policy. 

Correct - excellent lobbying. How come you're legally entitled to return read books (physically encoded information) under the Distance Selling Regulations but not opened games (physically encoded information)?

If you eat the entire Big Mac and demand a refund because "I don't like Big Macs", you don't get the refund.

Excellent use of strawman. Let me counter with an equally fallacious ad-hominem.

Modifié par AlexMBrennan, 21 mars 2012 - 09:29 .

[Ghost Warrior]

Father_Jerusalem wrote...

If you eat the entire Big Mac and demand a refund because "I don't like Big Macs", you don't get the refund.

If you open the game, play the game, beat the game and demand a refund because "I don't like the game", you don't get the refund.

I'm sorry if this is a difficult concept to understand, but there's a reason that most stores have a "No refunds on opened merchandise" policy.

If someone will GIVE you a refund, that's their choice. But you are certainly not legally owed one, nor do you have the right to DEMAND one.

This. Very much this.