351 réponses à ce sujet

[cebo7590]

nope

[naughty99]

highmofo wrote...
To ask for a refund after completing  the game is a slap to the face of all the BW employees who gave you this amazing series.

It's not so much a slap in the face to BW employees, but it is pretty ridiculous.

You don't get refunds because you disliked a book or a movie, etc. That's part of being a reader, or a filmgoer. If you are a consumer of games, you will end up playing some you enjoy and some you don't.

Modifié par naughty99, 21 mars 2012 - 09:31 .

[AlexMBrennan]

You don't get refunds because you disliked a book or a movie, etc.

Correct. Which is why we're not asking for refund just because we didn't like the ending.

[naughty99]

AlexMBrennan wrote...

You don't get refunds because you disliked a book or a movie, etc.

Correct. Which is why we're not asking for refund just because we didn't like the ending.

You personally are asking for a refund for ME3?

[Ghost Warrior]

AlexMBrennan wrote...

Correct. Which is why we're not asking for refund just because we didn't like the ending.

No? Would you ask for it if you thought the endings were great?

[sistersafetypin]

No. I considered it after finishing the game. What I find slightly corrupt are the people trading in their games and re-buying them on discount

[Texansamurai]

I don't. I've worked in customer service many times. If you were promised 16 different endings, and did not recieve such, well its obvious you should get your money back.

[Ghost Warrior]

sistersafetypin wrote...

No. I considered it after finishing the game. What I find slightly corrupt are the people trading in their games and re-buying them on discount

Or even just buying them and leaving them installed on PC even after asking for refund.

[Father_Jerusalem]

AlexMBrennan wrote...

You don't get refunds because you disliked a book or a movie, etc.

Correct. Which is why we're not asking for refund just because we didn't like the ending.

Except for the whole, uh, "that's exactly what you're doing" part, sure, totally.

[AdeptusAstartes]

Father_Jerusalem wrote...

If you eat the entire Big Mac and demand a refund because "I don't like Big Macs", you don't get the refund.

If you open the game, play the game, beat the game and demand a refund because "I don't like the game", you don't get the refund.

I'm sorry if this is a difficult concept to understand, but there's a reason that most stores have a "No refunds on opened merchandise" policy.

If someone will GIVE you a refund, that's their choice. But you are certainly not legally owed one, nor do you have the right to DEMAND one.

The reason why most retailers won't allow you to return opened software anymore is because of piracy. I remember back in the '90's when EB and such would actually sell used PC games before DRM became the scourge it is today, but that's a topic for another time. While in most cases I SOMEWHAT agree with not taking a return on something when it can be easily copied and then the sale lost, it does ALSO end up creating the situation where we find ourselves in. Video games seem to be the ONLY industry where someone is not allowed to be dissatisfied with their purchase and demand a refund. When they do so, they're called entitled whiners and children. Those are the NICE names they're called.

Perhaps if more people excercise their rights within the free market this practice will change. When you can't return a product that doesn't perform (regardless of what your definition of perform is) and you're unable to return it and inform the company that produced the product of the deficincies without being insult creates and enviroment of bad customer service on the part of the producer, and situations like yours where you believe someone who is not satisfied with the product is not legally able to get a refund for their product.  Those are also RETAILER specific policies for returns. 

I'm not sure about Big Macs, but I seem to recall on the back of at least bags of chips there used to be, I'm not sure if there still is...a number you could call if you weren't satisfied with the quality of the chips. They would either send you a coupon for a free bag or refund your money.


I think people who are jumping all over those who are trying to get refunds should actually look up the policies of various retailers and producers. I think you'd be surprised to know the sheer number of them that will allow you to return a product you didn't like because they want you to have a positive impression of them, so that even if you didn't like widget A, you might still buy widget B down the line from them. Hopefully after correcting what kept you from enjoying widget A. 


EDIT: Sentence in the first paragraph for clarification.

Modifié par AdeptusAstartes, 21 mars 2012 - 09:41 .

[Father_Jerusalem]

AdeptusAstartes wrote...

Father_Jerusalem wrote...

If you eat the entire Big Mac and demand a refund because "I don't like Big Macs", you don't get the refund.

If you open the game, play the game, beat the game and demand a refund because "I don't like the game", you don't get the refund.

I'm sorry if this is a difficult concept to understand, but there's a reason that most stores have a "No refunds on opened merchandise" policy.

If someone will GIVE you a refund, that's their choice. But you are certainly not legally owed one, nor do you have the right to DEMAND one.

The reason you can't return opened software anymore is because of piracy. I remember back in the '90's when EB and such would actually sell used PC games before DRM became the scourge it is today, but that's a topic for another time. While in most cases I SOMEWHAT agree with not taking a return on something when it can be easily copied and then the sale lost, it does ALSO end up creating the situation where we find ourselves in. Video games seem to be the ONLY industry where someone is not allowed to be dissatisfied with their purchase and demand a refund. When they do so, they're called entitled whiners and children. Those are the NICE names they're called.

Perhaps if more people excercise their rights within the free market this practice will change. When you can't return a product that doesn't perform (regardless of what your definition of perform is) and you're unable to return it and inform the company that produced the product of the deficincies without being insult creates and enviroment of bad customer service on the part of the producer, and situations like yours where you believe someone who is not satisfied with the product is not legally able to get a refund for their product.  Those are also RETAILER specific policies for returns. 

I'm not sure about Big Macs, but I seem to recall on the back of at least bags of chips there used to be, I'm not sure if there still is...a number you could call if you weren't satisfied with the quality of the chips. They would either send you a coupon for a free bag or refund your money.


I think people who are jumping all over those who are trying to get refunds should actually look up the policies of various retailers and producers. I think you'd be surprised to know the sheer number of them that will allow you to return a product you didn't like because they want you to have a positive impression of them, so that even if you didn't like widget A, you might still buy widget B down the line from them. Hopefully after correcting what kept you from enjoying widget A. 

And, again, if the retailer is stupid enough to GIVE you the refund on already opened and used merchandise, go ahead. Wear that underwear and leave a giant stain and return it if they'll let you.

But you don't have the RIGHT to DEMAND a refund from places that WON'T give you refunds on opened merchandise. That is THEIR policy and THEIR choice. I worked in retail and if someone brought open merchandise to me to return, I laughed at them. If they demanded to see my manager, SHE laughed at them. I loved my manager, she was great. 

Okay: Them being stupid enough to offer refunds on open merchandise and you exploiting it in every way possible.
Not okay: You demanding refunds on open merchandise and throwing hissy fits when they laugh in your face.

[AlexMBrennan]

Except for the whole, uh, "that's exactly what you're doing" part, sure, totally.

I paraphrased the Sale of Goods Act to justify a refund, could you please point out where "customer doesn't like the product" appears in that document?

No? Would you ask for it if you thought the endings were great?

Products have to match their description and be fit for purpose, otherwise you are legally entitled to a refund. Obviously, you can waive this right if you are sufficiently happy with the product for other reasons.

[Ghost Warrior]

Father_Jerusalem wrote...



And, again, if the retailer is stupid enough to GIVE you the refund on already opened and used merchandise, go ahead. Wear that underwear and leave a giant stain and return it if they'll let you.

But you don't have the RIGHT to DEMAND a refund from places that WON'T give you refunds on opened merchandise. That is THEIR policy and THEIR choice. I worked in retail and if someone brought open merchandise to me to return, I laughed at them. If they demanded to see my manager, SHE laughed at them. I loved my manager, she was great. 

Okay: Them being stupid enough to offer refunds on open merchandise and you exploiting it in every way possible.
Not okay: You demanding refunds on open merchandise and throwing hissy fits when they laugh in your face.

I love you.

[naughty99]

AlexMBrennan wrote...
I paraphrased the Sale of Goods Act to justify a refund, could you please point out where "customer doesn't like the product" appears in that document?
 

Can you explain why you feel you deserve a refund?

It makes absolutely no sense to me. The game is not defective in any way.

At any rate, it's between you and your retailer.  

Modifié par naughty99, 21 mars 2012 - 09:48 .

[Ghost Warrior]

AlexMBrennan wrote...

Products have to match their description and be fit for purpose, otherwise you are legally entitled to a refund. Obviously, you can waive this right if you are sufficiently happy with the product for other reasons.

So you see,you are doing it because you didn't like it. Otherwise you wouldn't be doing it. Everything else is irrelevant.

[Father_Jerusalem]

AlexMBrennan wrote...

Except for the whole, uh, "that's exactly what you're doing" part, sure, totally.

I paraphrased the Sale of Goods Act to justify a refund, could you please point out where "customer doesn't like the product" appears in that document?

No? Would you ask for it if you thought the endings were great?

Products have to match their description and be fit for purpose, otherwise you are legally entitled to a refund. Obviously, you can waive this right if you are sufficiently happy with the product for other reasons.

Well, except the product DOES match the description, and you're only throwing hissy fits because you didn't like the ending and are going to scream "BIOWARE LIED TO MEEEEEEEEEE!" as loud as you can in spite of all the evidence to the contrary.... but yes yes. It's not because you didn't like the ending. Of course it was.

[SalsaDMA]

AdeptusAstartes wrote...

I'm not sure about Big Macs, but I seem to recall on the back of at least bags of chips there used to be, I'm not sure if there still is...a number you could call if you weren't satisfied with the quality of the chips. They would either send you a coupon for a free bag or refund your money.

I remember my father back in the days actually mailing half a candybar to the factory because he was disatisfied with it and getting his money back...

[Ghost Warrior]

SalsaDMA wrote...


I remember my father back in the days actually mailing half a candybar to the factory because he was disatisfied with it and getting his money back...

The Dark Ages?

[Salis777]

Hey everyone lets have an argument where we all state our opinions about an opinion. I'll start.

I like tacos.

[SalsaDMA]

Father_Jerusalem wrote...

AlexMBrennan wrote...

Except for the whole, uh, "that's exactly what you're doing" part, sure, totally.

I paraphrased the Sale of Goods Act to justify a refund, could you please point out where "customer doesn't like the product" appears in that document?

No? Would you ask for it if you thought the endings were great?

Products have to match their description and be fit for purpose, otherwise you are legally entitled to a refund. Obviously, you can waive this right if you are sufficiently happy with the product for other reasons.

Well, except the product DOES match the description, and you're only throwing hissy fits because you didn't like the ending and are going to scream "BIOWARE LIED TO MEEEEEEEEEE!" as loud as you can in spite of all the evidence to the contrary.... but yes yes. It's not because you didn't like the ending. Of course it was.

It wquite clearly doesn't fit the product it was advertised as.

And for info, you are the one making a 'hissy fit' in your choice of words compared to the ones you verbally attack for using their given rights as a consumer.

[SalsaDMA]

Ghost Warrior wrote...

SalsaDMA wrote...


I remember my father back in the days actually mailing half a candybar to the factory because he was disatisfied with it and getting his money back...

The Dark Ages?

Feels like it, sometimes...

[AdeptusAstartes]

Father_Jerusalem wrote...

AdeptusAstartes wrote...

Father_Jerusalem wrote...

If you eat the entire Big Mac and demand a refund because "I don't like Big Macs", you don't get the refund.

If you open the game, play the game, beat the game and demand a refund because "I don't like the game", you don't get the refund.

I'm sorry if this is a difficult concept to understand, but there's a reason that most stores have a "No refunds on opened merchandise" policy.

If someone will GIVE you a refund, that's their choice. But you are certainly not legally owed one, nor do you have the right to DEMAND one.

The reason you can't return opened software anymore is because of piracy. I remember back in the '90's when EB and such would actually sell used PC games before DRM became the scourge it is today, but that's a topic for another time. While in most cases I SOMEWHAT agree with not taking a return on something when it can be easily copied and then the sale lost, it does ALSO end up creating the situation where we find ourselves in. Video games seem to be the ONLY industry where someone is not allowed to be dissatisfied with their purchase and demand a refund. When they do so, they're called entitled whiners and children. Those are the NICE names they're called.

Perhaps if more people excercise their rights within the free market this practice will change. When you can't return a product that doesn't perform (regardless of what your definition of perform is) and you're unable to return it and inform the company that produced the product of the deficincies without being insult creates and enviroment of bad customer service on the part of the producer, and situations like yours where you believe someone who is not satisfied with the product is not legally able to get a refund for their product.  Those are also RETAILER specific policies for returns. 

I'm not sure about Big Macs, but I seem to recall on the back of at least bags of chips there used to be, I'm not sure if there still is...a number you could call if you weren't satisfied with the quality of the chips. They would either send you a coupon for a free bag or refund your money.


I think people who are jumping all over those who are trying to get refunds should actually look up the policies of various retailers and producers. I think you'd be surprised to know the sheer number of them that will allow you to return a product you didn't like because they want you to have a positive impression of them, so that even if you didn't like widget A, you might still buy widget B down the line from them. Hopefully after correcting what kept you from enjoying widget A. 

And, again, if the retailer is stupid enough to GIVE you the refund on already opened and used merchandise, go ahead. Wear that underwear and leave a giant stain and return it if they'll let you.

But you don't have the RIGHT to DEMAND a refund from places that WON'T give you refunds on opened merchandise. That is THEIR policy and THEIR choice. I worked in retail and if someone brought open merchandise to me to return, I laughed at them. If they demanded to see my manager, SHE laughed at them. I loved my manager, she was great. 

Okay: Them being stupid enough to offer refunds on open merchandise and you exploiting it in every way possible.
Not okay: You demanding refunds on open merchandise and throwing hissy fits when they laugh in your face.

In many retail stores, certain items don't go back on sale on the floor. From what I understand from family members that work retail is that items such as your example of underwear are sent back to the manufacturer as a return to THEM for a refund as well. 

Well, laughing at the customer WOULD tend to cause them to get upset. I could definitely understand why you seemed to have an issue with irate customers if that's how you treated them. 

Your response is well, also the completely wrong response. It really does amaze me how so many employers; whether you're actively dealing with customers or not don't teach you how to properly de-escalate conflicts. At least you're very up front with the anti-customer sentiment. I suppose that's a redeeming quality. 

[ObserverStatus]

Salis777 wrote...

Hey everyone lets have an argument where we all state our opinions about an opinion. I'll start.

I like tacos.

ew.

[Father_Jerusalem]

SalsaDMA wrote...

Father_Jerusalem wrote...

AlexMBrennan wrote...

Except for the whole, uh, "that's exactly what you're doing" part, sure, totally.

I paraphrased the Sale of Goods Act to justify a refund, could you please point out where "customer doesn't like the product" appears in that document?

No? Would you ask for it if you thought the endings were great?

Products have to match their description and be fit for purpose, otherwise you are legally entitled to a refund. Obviously, you can waive this right if you are sufficiently happy with the product for other reasons.

Well, except the product DOES match the description, and you're only throwing hissy fits because you didn't like the ending and are going to scream "BIOWARE LIED TO MEEEEEEEEEE!" as loud as you can in spite of all the evidence to the contrary.... but yes yes. It's not because you didn't like the ending. Of course it was.

It wquite clearly doesn't fit the product it was advertised as.

And for info, you are the one making a 'hissy fit' in your choice of words compared to the ones you verbally attack for using their given rights as a consumer.

By any legal definition, by any factual definiton, by any-non-rabid-fanboy-that-just-got-told-my-little-pony-isn't-actually-real-definition, it meets the product perfectly. It's not BioWare's fault that your expectations were raised too high. It's not BioWare's fault that the game didn't live up to your INSANE expectations. The product description matched the product as advertised. 

You not liking it is on you. Sack up and accept it.

[Flashflame58]

FIGHT FOR THE REEEEEEEEEEEEEEEEEEFUND!!!!