351 réponses à ce sujet

[Father_Jerusalem]

AdeptusAstartes wrote...

In many retail stores, certain items don't go back on sale on the floor. From what I understand from family members that work retail is that items such as your example of underwear are sent back to the manufacturer as a return to THEM for a refund as well. 

Well, laughing at the customer WOULD tend to cause them to get upset. I could definitely understand why you seemed to have an issue with irate customers if that's how you treated them. 

Your response is well, also the completely wrong response. It really does amaze me how so many employers; whether you're actively dealing with customers or not don't teach you how to properly de-escalate conflicts. At least you're very up front with the anti-customer sentiment. I suppose that's a redeeming quality. 

The customer is always an idiot. If we stop coddling them, eventually they may actually learn some personal responsibility and stop crying because they dropped their lollipop.

[ObserverStatus]

And yes, I think the retakers should find something better to do with their time.

Modifié par bobobo878, 21 mars 2012 - 10:07 .

[Commander Shep4rd]

The people who want refunds because they did not like the closure of the product, while they enjoyed the rest of it, are ridiculous. The people who didn't like the product as a whole are not.

[Ghost Warrior]

Commander Shep4rd wrote...

The people who want refunds because they did not like the closure of the product, while they enjoyed the rest of it, are ridiculous. The people who didn't like the product as a whole are not.

Nah they are both unreasonable.

[Rogue Unit]

Ghost Warrior wrote...

AlexMBrennan wrote...

Correct. Which is why we're not asking for refund just because we didn't like the ending.

No? Would you ask for it if you thought the endings were great?

 Yup, becuase BioWare lied about MP being optional.

[SalsaDMA]

Father_Jerusalem wrote...

SalsaDMA wrote...

Father_Jerusalem wrote...

AlexMBrennan wrote...

Except for the whole, uh, "that's exactly what you're doing" part, sure, totally.

I paraphrased the Sale of Goods Act to justify a refund, could you please point out where "customer doesn't like the product" appears in that document?

No? Would you ask for it if you thought the endings were great?

Products have to match their description and be fit for purpose, otherwise you are legally entitled to a refund. Obviously, you can waive this right if you are sufficiently happy with the product for other reasons.

Well, except the product DOES match the description, and you're only throwing hissy fits because you didn't like the ending and are going to scream "BIOWARE LIED TO MEEEEEEEEEE!" as loud as you can in spite of all the evidence to the contrary.... but yes yes. It's not because you didn't like the ending. Of course it was.

It wquite clearly doesn't fit the product it was advertised as.

And for info, you are the one making a 'hissy fit' in your choice of words compared to the ones you verbally attack for using their given rights as a consumer.

By any legal definition, by any factual definiton, by any-non-rabid-fanboy-that-just-got-told-my-little-pony-isn't-actually-real-definition, it meets the product perfectly. It's not BioWare's fault that your expectations were raised too high. It's not BioWare's fault that the game didn't live up to your INSANE expectations. The product description matched the product as advertised. 

You not liking it is on you. Sack up and accept it.

repeating a lie enough times doesn't make it right, you know.

edit: And you are still going on with the personal attacks. Is it so hard to communicate without them?

Modifié par SalsaDMA, 21 mars 2012 - 10:00 .

[cmj428]

Really this can't be the first time you guys have bought a game and not been happy about it.
I think everyone is just more angry because of the connection you make with the Mass Effect universe.
In any case what people think they are entitled to is irrelevant.
Read the reciept from the game retailer where you bought the game from.
If you fall within their refund/return conditiions then you are entitled to return it.
Otherwise you are not. How you feel about it is not relevant. You legally agreed to the retailers terms when you bought the game from them. So this is between you and the retailer, not BioWare.

[furryrage59]

If you're unhappy with a product, you take it back and get your money back.

This isn't a new concept <_<

[Tezzajh]

Money talks, ask yourself who speaks louder to a company like ea/bioware consumer or the cash?

[SalsaDMA]

cmj428 wrote...

Really this can't be the first time you guys have bought a game and not been happy about it.
I think everyone is just more angry because of the connection you make with the Mass Effect universe.
In any case what people think they are entitled to is irrelevant.
Read the reciept from the game retailer where you bought the game from.
If you fall within their refund/return conditiions then you are entitled to return it.
Otherwise you are not. How you feel about it is not relevant. You legally agreed to the retailers terms when you bought the game from them. So this is between you and the retailer, not BioWare.

It's the 3rd game by EA that have had people return it to the store and get their money back, btw. So it's not even an unprecedented move.

[Father_Jerusalem]

SalsaDMA wrote...


repeating a lie enough times doesn't make it right, you know.

edit: And you are still going on with the personal attacks. Is it so hard to communicate without them?

The fact that... I'm right, makes it right. There is no legal standard by which ANY of those quotes that you all cry about would be construed as "False or deceptive advertising". Well, okay, the exception is the Multiplayer quote. That one you have a leg to stand on. So.. congrats, out of 30 or whatever quotes, you found one that actually backs your position.

[Lunatic LK47]

101ezylonhxeT wrote...

Nope i support them getting there money back.

This. We got "Ending A, B, C that invalidates your efforts throughout all three games" not to mention "Multiplayer is required for Shepard living." False advertisement in every sense of the word.

[Salis777]

SalsaDMA wrote...

repeating a lie enough times doesn't make it right, you know.

edit: And you are still going on with the personal attacks. Is it so hard to communicate without them?

Agreed, every time this guy logs on it just turns into sh*t slinging.  And half is argument his I don't want to fight with people.

Modifié par Salis777, 21 mars 2012 - 10:03 .

[Maias227]

Yes

[Artemis_Entrari]

No, I don't think it's ridiculous at all.  It's the consumer's right to return something if they're not happy with it.

Frankly, what's "ridiculous" is people constantly criticizing those who decide to exercise their right as consumers.  Why does it bother you?  If someone returns something they don't like, it has ZERO effect on me.  So I don't care if they do it.  Why do you care?

[Twilight_Princess]

If it's a "vocal minority" it shouldn't be a problem

[Father_Jerusalem]

furryrage59 wrote...

If you're unhappy with a product, you take it back and get your money back.

This isn't a new concept <_<

If you open and use a product, you take it back, and get laughed at when you try to get your money back.

This isn't a new concept.

[Salis777]

Artemis_Entrari wrote...

No, I don't think it's ridiculous at all.  It's the consumer's right to return something if they're not happy with it.

Frankly, what's "ridiculous" is people constantly criticizing those who decide to exercise their right as consumers.  Why does it bother you?  If someone returns something they don't like, it has ZERO effect on me.  So I don't care if they do it.  Why do you care?

Yeah imagine no one had complained about the Brits in 1770.  Just suck it up peeps!

[Starchs]

philamar18 wrote...

The problem I see is that there is going to be those to take advantage
of this by playing and beating the game and returning it for a refund
because they are cheap. Kind of like the people that order a steak at a
restaurant and ask for it comped because it was not cooked right after
they ate the whole thing.


Nope.

^

Modifié par Starchs, 21 mars 2012 - 10:08 .

[AdeptusAstartes]

Father_Jerusalem wrote...

SalsaDMA wrote...

Father_Jerusalem wrote...

AlexMBrennan wrote...

Except for the whole, uh, "that's exactly what you're doing" part, sure, totally.

I paraphrased the Sale of Goods Act to justify a refund, could you please point out where "customer doesn't like the product" appears in that document?

No? Would you ask for it if you thought the endings were great?

Products have to match their description and be fit for purpose, otherwise you are legally entitled to a refund. Obviously, you can waive this right if you are sufficiently happy with the product for other reasons.

Well, except the product DOES match the description, and you're only throwing hissy fits because you didn't like the ending and are going to scream "BIOWARE LIED TO MEEEEEEEEEE!" as loud as you can in spite of all the evidence to the contrary.... but yes yes. It's not because you didn't like the ending. Of course it was.

It wquite clearly doesn't fit the product it was advertised as.

And for info, you are the one making a 'hissy fit' in your choice of words compared to the ones you verbally attack for using their given rights as a consumer.

By any legal definition, by any factual definiton, by any-non-rabid-fanboy-that-just-got-told-my-little-pony-isn't-actually-real-definition, it meets the product perfectly. It's not BioWare's fault that your expectations were raised too high. It's not BioWare's fault that the game didn't live up to your INSANE expectations. The product description matched the product as advertised. 

You not liking it is on you. Sack up and accept it.

Actually, by your definition. That's the beauty of a free market, consumer driven product. Even though it meets YOUR definition of what the product is, it might not meet someone else's, so they're able to return it as it was not what they believed they were purchasing. 

Resorting to the language that you're using is really uncalled for when all I'm doing is explaining how a consumer driven market works. 

[Father_Jerusalem]

Salis777 wrote...

SalsaDMA wrote...

repeating a lie enough times doesn't make it right, you know.

edit: And you are still going on with the personal attacks. Is it so hard to communicate without them?

Agreed, every time this guy logs on it just turns into sh*t slinging.  And half is argument his I don't want to fight with people.

I act reasonabley to reasonable people. If I'm reading a thread and I see the attitude of people veering wildly towards the negative even to responses that have no negativity, why should I bother trying to be positive to you?

[Mega.scream]

Father_Jerusalem wrote...

SalsaDMA wrote...


repeating a lie enough times doesn't make it right, you know.

edit: And you are still going on with the personal attacks. Is it so hard to communicate without them?

The fact that... I'm right, makes it right. There is no legal standard by which ANY of those quotes that you all cry about would be construed as "False or deceptive advertising". Well, okay, the exception is the Multiplayer quote. That one you have a leg to stand on. So.. congrats, out of 30 or whatever quotes, you found one that actually backs your position.

Why do you care? Arguing with people isn't going to change their perception.

[Father_Jerusalem]

AdeptusAstartes wrote...

Actually, by your definition. That's the beauty of a free market, consumer driven product. Even though it meets YOUR definition of what the product is, it might not meet someone else's, so they're able to return it as it was not what they believed they were purchasing. 

Resorting to the language that you're using is really uncalled for when all I'm doing is explaining how a consumer driven market works. 

It's not that it meets MY definition, it's that it meets the LEGAL definition. And if you're returning an UNOPENED, UNUSED copy of the game, have at it. Go ahead. Feel free. If you're returning an OPEN, USED copy to a RETAILER THAT ALLOWS IT, have at it. Go ahead. Feel free.

If you're demanding that retailers give you refunds on your OPEN, USED copy when they have NO POLICY that allows it, you have no leg to stand on. If you accept it and move on, fine. If you keep arguing and demanding that they give you a refund, you deserve to be laughed at.

For the math lovers out there: TWO circumstances in which refunds are a-okay, even if I don't agree with your reasoning. ONE circumstance in which refunds are not a-okay, yet you continue to harp on this one.

[AdeptusAstartes]

Father_Jerusalem wrote...

AdeptusAstartes wrote...

In many retail stores, certain items don't go back on sale on the floor. From what I understand from family members that work retail is that items such as your example of underwear are sent back to the manufacturer as a return to THEM for a refund as well. 

Well, laughing at the customer WOULD tend to cause them to get upset. I could definitely understand why you seemed to have an issue with irate customers if that's how you treated them. 

Your response is well, also the completely wrong response. It really does amaze me how so many employers; whether you're actively dealing with customers or not don't teach you how to properly de-escalate conflicts. At least you're very up front with the anti-customer sentiment. I suppose that's a redeeming quality. 

The customer is always an idiot. If we stop coddling them, eventually they may actually learn some personal responsibility and stop crying because they dropped their lollipop.

Man, really not doing a good job presenting yourself in a 'responsible' light. 

I mean, the best way to get customers to keep buying your product / shop at your store is to throw insults at them, and demean them. Truly sir or madam; you must run the greatest company known to man. Prithee; enlighten us further on how to inspire customer loyalty  through negative reinforcement.