Reptilian Rob wrote...
There are plenty of CEOs out there who actually adapt and listen to those thousands of people everyday, no matter how long it takes, and they are much larger than Bioware. I site Amazon as a prime example, who's CEO is always looking for better solutions based on customer feedback and email.
Do you know who reads the email?
Not the person with the six-figure salary.
The people who read through the forums are the community managers like Jessica, Chris, or Stanley. Their job is to interface with the community. They and people like them synthesize points the occur across the forum, not engage in debates with people. They send those synthesized points up to the next level, where at meetings they compare their finds with eachother and other sources. Then THAT produces a list which goes to the next meeting, and the next-
Top-Level managers are just that: managers. Their job is managing the work of other people. The higher up you go, the further removed from the lowest common denominators (users like you or I) they get.
And the sarcasm is something else I could deconstruct, but it's pointless to argue with someone with vastly different opinions than your own. We will have to agree to disagree. 
Can we agree that you're exhibiting a laughable lack of understanding about how corporations actually work?