87 réponses à ce sujet

[Richlando]

Think of the PSN as a filter then. That 'data' goes through the PSN servers and THEN the games servers. Oh no its not Sonys job to 'track' ME3 data but it is their job to make sure the game adheres to their policy on what kinds of data can be tracked. Really want to lay the blame? Blame the hackers for hitting up debug servers and tighening those reins..

[eldingo12]

Here is what I got when contacting Sony:

Hi (Name Removed),

Thank you for contacting us today! My name is Jon and I am really sorry for the previous answer and that you haven't been able to take part in this event put on by EA/BioWare. I will will forward this information and your concerns on to our appropriate management. We do not have any direct information on why Sony is not taking part of these events, there is some information that is proprietary and confidential to PlayStation® and Sony.

I would advise you to stay posted to the Blog and Forum: http://blog.us.playstation.com/http://community.us.playstation.com/

Thank you so much for your time Norman. We really do appreciate your support of PlayStation® and if you have any further questions, please respond back to this email so that I can gladly answer them. Also, you might be receiving a brief survey and I would appreciate your feedback with regards to this correspondence. Have a fantastic day!

Your PlayStation® representative,
Jon B.

_______________________________________________________________
So, it was less than an answer and more than a non-answer.  meh.

Modifié par eldingo12, 01 avril 2012 - 02:36 .

[Richlando]

eldingo12 wrote...

Here is what I got when contacting Sony:

Hi (Name Removed),

Thank you for contacting us today! My name is Jon and I am really sorry for the previous answer and that you haven't been able to take part in this event put on by EA/BioWare. I will will forward this information and your concerns on to our appropriate management. We do not have any direct information on why Sony is not taking part of these events, there is some information that is proprietary and confidential to PlayStation® and Sony.

I would advise you to stay posted to the Blog and Forum: http://blog.us.playstation.com/http://community.us.playstation.com/

Thank you so much for your time Norman. We really do appreciate your support of PlayStation® and if you have any further questions, please respond back to this email so that I can gladly answer them. Also, you might be receiving a brief survey and I would appreciate your feedback with regards to this correspondence. Have a fantastic day!

Your PlayStation® representative,
Jon B.

_______________________________________________________________
So, it was less than an answer and more than a non-answer.  meh.

Theres your answer really. "We do not have any direct information on why Sony is not taking part of these events, there is some information that is proprietary and confidential to PlayStation® and Sony."

[RoyalStallion]

So basically they are saying that even they don't know what is going on?

[Richlando]

"information that is proprietary and confidential to PlayStation® and Sony" <~THIS
That alone is simply why Sony will not allow it, workaround? Sure, but I doubt even that. I even went so far, and this is out there, to recommend a trophy patch relating to MP events, which would be an easy implementation, but a lengthy one. It would also have to be seperate from the main trophy files because that would screw up someones 100%. But this has been done in other games so I don't see why not..Yeah I do. I doubt it.

[ISAAC297]

 

[thebigb82]

Sony are just telling you they can't tell you, same happened to me when i contacted them about COD4's patch

[Kaelnayyan]

Man, any of you play Swtor? The prelaunch forums are gone, it they basically look. Like this. Poeple begging/threatening for info on what they think the priority should be and Bioware handled it exactly like they wanted to. In the end, Swtor isn't perfect but it's a great game. Crappy as it is, go play something else until they fix ME3. I'm not going to risk jacking up my machine by playing a game that freezes constantly.

They will fix it. If they get the issue worked out for the events or not, well Bioware may have oopsed that in the contract with Microsoft when they licensed the game. So you may never see that stuff on the Ps3. I've played it through with my import from Me2, got my galactic readiness to 100%, and now can't even play. Buy a pack and it freezes, try to select a squad for a SP mission and it freezes, try to get into wave 11 and it freezes. Bottom line is the game is unplayable. So time to go do something else and give them a chance to fix it.

[Ew_Tux]

Stanley Woo wrote...

Mash-X-ToDieSlower wrote...

Bump so Bioware can have the best chance at seeing this 6 day old topic.

We are already aware of this issue, but thank you for sharing your thoughts. We know it may seem unfair to you, but we do not intentionally want to exclude any of our gamers from our events. This does not somehow resolve or make easier to fix the technical issues involved in this matter. We have said before that we are looking into the matter and hopefully will be able to open up our events to ALL platforms in the future.

Surely these technical issues came up during testing? You keep saying it's being looked into yet we're still excluded from ongoing events. Not even an alternative is being offered.

[prazision]

Richlando wrote...

"information that is proprietary and confidential to PlayStation® and Sony" <~THIS
That alone is simply why Sony will not allow it

If that were the reason, then how come SSX, another recent game made by EA, tracks all your data and rewards you for "winning" events?  Sony would be literally insane to tell a company "You can't track data that's on your own server".

[Richlando]

Those are set up and were agreed upon wheras the mp events being done by bioware change and would have to be agreed upon each instance. Oh and you said it yourself, EA. They published and developed SSX. EA published and bioware developed ME3. Not to mention SSX uses asynchronous multiplayer, you are comparing a dedicated server with a listen server.

[prazision]

That's all well and good, but let me ask you this then: Why did BioWareEA create a game that uses EA servers without negotiating the ability to track the data? If EA can't do anything with the data I'm transmitting to their servers - why am I transmitting it at all?!

It makes no sense. None. Zero. We're not talking about personal details or CC info, we're talking about "how many of X monsters have been killed" or "how many guys you promoted".

EA already HAS that data. You're saying that Sony would tell them they can't USE it. Why? It's just game data! Sony is not that dense.

[prazision]

In addition, I'm 100% sure that the multiplayer events were conceived, at least in their theory, before the game was finished. Why didn't BioWareEA talk to Sony and make sure everything was kosher before shipping the game? How long of a meeting does it take to say "Sure, you can reward people for promoting their guys"?

[Richlando]

You get that answer and we will both know. What I do know is the PSN and how it works and Bioware has done everything they can to get it done for PS3 players, Sony just isn't willing to compromise. Believe me, I wish they would.

"how many of X monsters have been killed" or "how many guys you promoted". Thats all well and fine, but going through the PSN to Ea servers is sending alot more info than that. Sony isn't taking any chances with servers they can't directly control. Should know this after what they went through before.

Modifié par Richlando, 04 avril 2012 - 01:28 .

[prazision]

But at this point, the data IS going through to the EA servers. The EA servers DO know when I promote a character. So the real question is "What's preventing them from giving us a reward?"

I know how the PSN works and you're not wrong per se, you're just not exactly right - the EA servers have the data. It's not being STORED on the PSN, it's simply going THROUGH it. I can't conceive of any logical answer to "Why does EA have this data and not the ability to use it to provide in-game rewards?"

[ISAAC297]

prazision wrote...

That's all well and good, but let me ask you this then: Why did BioWareEA create a game that uses EA servers without negotiating the ability to track the data? If EA can't do anything with the data I'm transmitting to their servers - why am I transmitting it at all?!

It makes no sense. None. Zero. We're not talking about personal details or CC info, we're talking about "how many of X monsters have been killed" or "how many guys you promoted".

EA already HAS that data. You're saying that Sony would tell them they can't USE it. Why? It's just game data! Sony is not that dense.

[Mash-X-ToDieSlower]

prazision wrote...

But at this point, the data IS going through to the EA servers. The EA servers DO know when I promote a character. So the real question is "What's preventing them from giving us a reward?"

I know how the PSN works and you're not wrong per se, you're just not exactly right - the EA servers have the data. It's not being STORED on the PSN, it's simply going THROUGH it. I can't conceive of any logical answer to "Why does EA have this data and not the ability to use it to provide in-game rewards?"

That is an interesting point. I am (and we are) uploading game data on a continuous basis just by playing the game and being signed into EA servers, right? I mean, the game asks me if I want to enable game data upload in the options menu. So then if we ARE sending them all the data they need, WHY are we excluded?

Just please give us a straight answer Bioware. We want to know WHY we are excluded. We already know THAT we are excluded, that info doesn't help us anymore. We want to know WHO to talk to about our sub-par gaming experience due to the issues within the PS3 version of the game.

All we want is a straight answer so we can make an informed decision as to what we want to do about it for ourselves.

[ISAAC297]

Have you PM them again? and did they respond?

[Mash-X-ToDieSlower]

ISAAC297 wrote...

Have you PM them again? and did they respond?

There's a post in "PS3 users unite" that says that:

I spoke to the highest level of customer support at Sony that you can, and he was a SUPER nice guy who was obviously a gamer and knew all about the things I was asking. He straight up said that Sony does not even have control over in-game rewards, since those are handed out by the EA server, not the PSN or the PSN store. He even brought up the very example I've used - he said "For example, if you've played SSX, the in-game money you get from winning events has nothing to do with us, they don't need our permission for in-game rewards."

End quote.

This problem needs to be properly and fully addressed now, Bioware. It is unacceptable to provide us PS3 users with no relevent answers. By doing so, you are alienating one entire branch of paying customers. If you want people to stop buying your products, please continue to remain silent and dodge the questions being asked by PS3 users about the state of their game and the state of their inclusion into multiplayer events.

This thread was created 2 1/2 weeks ago by a customer with a customer service issue.

Customer service has done nothing to address the problem presented by the OP of this thread.

PMs have provided zero insight into the issue, and also barely even make it clear that my issue is understood by the mods on this forum.

So it seems as though customers that have issues with EA/Bioware have no intelligent recourse, now that you have my money.

This is the wrong way to run customer service. This is the wrong way to treat articulate paying customers.

I challenge a Bioware rep to prove me wrong with a full disclosure answer to the following question:

"Why are PS3 users not included in the weekly community events THAT DISTRIBUTE REWARD PACKS?"

If that question can be answered in a way that explains the situation fully, tells us what the real problem is, tells us how the issue originated AND whether it is going to be fixed or not, then my faith in Bioware as a company will be restored. 

If not, then I will join the growing number of members on this forum who have declared never to purchase EA/Bioware games at full price again, and will encourage everyone who mentions they may want to purchase an EA/Bioware game on launch day to wait until the game either hits the discount bin, or (*GASP*) is available used. 

[Dickard]

Mash-X-ToDieSlower wrote...

Ajx- wrote...

@ daidarus and why is it Sony is to blame? Do you have any evidence for this ? No. Because the answer we have seen blames it on "technical" issues. Not one post treats us with intelligence and goes into detail. I blame them both. The only difference is that Sony is not losing customers over this. Bioware is.

Sony will lose customers when gamers choose to give up waiting for straight answers and sell off their PS3 and games to put towards a system that can handle its own releases.

PS3 has FAAAAR better exclusives than Failbox.

I will in no way sell my PS3 because a company that makes multiplatform games can't program a game correctly for the PS3. Rockstar, Ubisoft & Square Enix (to name a few) all make great looking and running games on BOTH consoles. Why can't Bioware?

This is NOT a problem with the PS3 itself. It's Biowares falut. Even if I did own a 360 I wouldn't buy a Bioware game again. After getting burned on DA2, Star Wars: The Old Republic and now Mass Effect 3, I'm done buying Bioware games.

Games are a luxury, not a necessity. If Bioware can't program games correctly for or included my system of choice in events or communicate with others like myself on their forums, I don't need their games.

Modifié par Dickard, 10 avril 2012 - 12:29 .

[Mash-X-ToDieSlower]

Dickard wrote...

Mash-X-ToDieSlower wrote...

Ajx- wrote...

@ daidarus and why is it Sony is to blame? Do you have any evidence for this ? No. Because the answer we have seen blames it on "technical" issues. Not one post treats us with intelligence and goes into detail. I blame them both. The only difference is that Sony is not losing customers over this. Bioware is.

Sony will lose customers when gamers choose to give up waiting for straight answers and sell off their PS3 and games to put towards a system that can handle its own releases.

PS3 has FAAAAR better exclusives than Failbox.

I will in no way sell my PS3 because a company that makes multiplatform games can't program a game correctly for the PS3. Rockstar, Ubisoft & Square Enix (to name a few) all make great looking and running games on BOTH consoles. Why can't Bioware?

This is NOT a problem with the PS3 itself. It's Biowares falut. Even if I did own a 360 I wouldn't buy a Bioware game again. After getting burned on DA2, Star Wars: The Old Republic and now Mass Effect 3, I'm done buying Bioware games.

Games are a luxury, not a necessity. If Bioware can't program games correctly for or included my system of choice in events or communicate with others like myself on their forums, I don't need their games.

Thank you for your clarity. I have had so many reps point fingers at each other over the past 2 weeks that I'm having trouble keeping focus on what the real issues are.

[Dr_Hat]

Mash-X-ToDieSlower wrote...

@ajx-

Though there's been no solid evidence that I have seen (through an official statement or otherwise) the general assumption seems to be that the technical limitation is something that Bioware WANTS to fix, but can't without Sony's help. If Sony is stopping me from playing my games to the fullest compared to the other systems ME3 is on, then I have to assume that Sony will do so to other games that I want to play in the future.

If it turns out that the reason I can't participate in multiplayer events is because Sony has made some kind of decision to not allow it, then I'm done with Sony.

If it turns out that Bioware has been fudging the truth and the only reason PS3 users can't participate is because they can't or won't fix the problem, then I'm done with Bioware.

If it turns out that EA is the reason Bioware's hands are tied, I'm done with EA. (Admittedly I don't know how I would go about severing ties with EA while still enjoying Bioware's games...)

The point is that no one is owning up to the problem with any specificity, probably because that answer empowers us as consumers to go ahead and make the decisions we want to make, which will undoubtedly impact the company responsible.

*edited* nevermind, not constructive. Just venting.

Modifié par Dr_Hat, 10 avril 2012 - 04:01 .

[Mash-X-ToDieSlower]

@masseffect just posted a tweet about OPERATION RESURGENCE and at the bottom of the press release it says that SONY has not granted permission for PS3 users to be included in multiplayer events.

OH MY FREAKING GHAWD.

Bioware people!

I have been asking for contact information for 2 weeks for the proper place to complain.

I would be EXCTATIC to complain to Sony about this, but I can't find the contact info for any actually useful Sony rep. Please post that info and we PS3 users will be happy to bombard them until they listen and allow us to be included.

[ChimDeathmonkey]

I am tired of getting hosed. And of course tweeting BioWare, MassEffect, and Playstation is pointless

[Mash-X-ToDieSlower]

Have there been any statements by either company yet?