42 réponses à ce sujet

[Thargorichiban]

Just an update: Only took a few hours for the next code to show up in-game. Up to collector rifle VI!

[saxybeast418]

Say what?!?

Did you redeem the same code multiple times? Did you alternate between two products?

Could this mean that multiple codes eventually will get us our rifles?!?

[Kennible]

Thargorichiban wrote...

Just an update: Only took a few hours for the next code to show up in-game. Up to collector rifle VI!

I've redeemed a couple codes and the 2nd pack never showed up. It's been a couple weeks already!

[Thargorichiban]

saxybeast418 wrote...

Say what?!?

Did you redeem the same code multiple times? Did you alternate between two products?

Could this mean that multiple codes eventually will get us our rifles?!?

I'm using one code at a time. Each code hasn't been used before and is from the Darkhorse allotment. I don't put in anymore codes until the next one shows up.

Haven't gotten my next one yet which would be the VII version.

One thing I did notice: they never show up immiediatly when I log in. I play a few games in multiplayer and suddenly they show up.

[saxybeast418]

You mentioned that you had the art book and the invasion comics codes. Have you redeemed two comics codes in a row?

This is quite interesting. If this has happened multiple times, I wonder if the two codes that I redeemed a while back will show up at some point...

[Thargorichiban]

I wasn't really paying attention, but I think I have been getting them by putting in digital artbook, invasion comic, repeat.

[saxybeast418]

Thargorichiban wrote...

I wasn't really paying attention, but I think I have been getting them by putting in digital artbook, invasion comic, repeat.

Would you mind posting a screenshot of the "Registered Products" section of the "entitlements" page? Would it be possible to also get a picture of your Collector Assault Rifle rank on your weapon selection screen in-game?

I want to compare, see if there is any reason why the codes are working for you but not me (or anyone else in my situation).

[Thargorichiban]

saxybeast418 wrote...

Thargorichiban wrote...

I wasn't really paying attention, but I think I have been getting them by putting in digital artbook, invasion comic, repeat.

Would you mind posting a screenshot of the "Registered Products" section of the "entitlements" page? Would it be possible to also get a picture of your Collector Assault Rifle rank on your weapon selection screen in-game?

I want to compare, see if there is any reason why the codes are working for you but not me (or anyone else in my situation).

http://www.flickr.co...ics/7040407213/

That's the picture of the registered products page.

Since I play on the 360 I'll take a photo of the Collector Rifle VI tomorrow. Heading to bed a bit early tonight.

[D.I.Y_Death]

truthsforme wrote...

I'm having the same issue and when I contacted EA support this is what the advisor said:

"I have reviewed your mail and it seems that your issue is mostly related with the game play or in-game situation. To be honest with you, as we are contacting you from the customer support where we mainly deal with game related technical issues, we do not have the detailed information regarding the game play or in-game situation. Hence, I am unable to provide you the exact solution of your issue. I humbly ask for your understanding regarding this matter and I apologize for any inconvenience caused to you.

However, the best people to speak to would be the developers and the only way to do that would be to post your issue or enquiry on the forums. By posting your issue on the forums, you may also get assistance or suggestions or information from the fellow gamers who have expertise regarding the issue."

I also spoke to someone else who was having the same issue, and the person also contacted EA support but they told him to check back every 3hrs or so. I hope this gets fixed.

That is sad. WHat's the point of customer service if they don't even care?

[Thargorichiban]

And here's the rifle:

[Ezequiel Spera]

I am up to level IX -- waiting for iPhone Razer $25 release on 4/6 .. last code.

[saxybeast418]

Thargorichiban, thank you for posting these images! I cannot for the life of me figure out what's going on, and why it isn't working for me

I actually broke down and redeemed another promo code... and nothing. That leaves me 3 codes short :-(

It's possible that you accidentally triggered something like the recent multiple commendation pack glitch.

Either way, it would be really nice if we got a developer response and/or clarification. Did I waste my codes? Did I misread the fine print? Is this a bug? Will I get my rifles eventually? I don't need a timeline, just a simple, "Hi, we read this, we'll work on this, please bear with us. " Or , "Sorry, you screwed up." That's all I need.

Thank you.

[Judicas187]

Yeah I redeemed another code after reading Thargor's posts but received nothing days later in game.

[saxybeast418]

Well, just got a PM from Bryan Johnson, the QA guy who has been clearing up all sorts of stuff and generally being awesome.

He confirmed it: the codes are a one pack per promotion/product deal. Hopefully, he'll respond to my follow-up, where I can link to the fine print and whatnot.

I don't know what Thargor did, but it's clear that he is the exception, not the rule. Or maybe he just wanted to see if he could trick us into redeeming our spare codes 4 teh lulz. Either way, now we know.

Hopefully they'll do additional promotions that don't involve me buying (and probably trying to return) $200+ headphones just to get a crummy rifle upgrade.

[Thargorichiban]

saxybeast418 wrote...

Well, just got a PM from Bryan Johnson, the QA guy who has been clearing up all sorts of stuff and generally being awesome.

He confirmed it: the codes are a one pack per promotion/product deal. Hopefully, he'll respond to my follow-up, where I can link to the fine print and whatnot.

I don't know what Thargor did, but it's clear that he is the exception, not the rule. Or maybe he just wanted to see if he could trick us into redeeming our spare codes 4 teh lulz. Either way, now we know.

Hopefully they'll do additional promotions that don't involve me buying (and probably trying to return) $200+ headphones just to get a crummy rifle upgrade.

Yeah, not trying to trick anyone. I haven't bought any of the other packs.

My rifle is still at VI. The last code still hasn't gone through and it's been quite a few days now. So I'm not sure what was going on. Would I have still gotten those packs if I hadn't been entering codes? I don't know.

I'll update this if it does eventually go through.

EDIT: Actually quite insulted and irritated that you suggested that I would troll everyone into "wasting" codes. I'm not that sort of person and I got shafted as well in this arrangment. I thought I was getting enough codes to max out my rifle and I get caught out by rules that were not clearly stated.

Modifié par Thargorichiban, 07 avril 2012 - 04:59 .

[saxybeast418]

Said rules haven't been stated at all.

I apologize for suggesting the possibility of you pulling a dickish prank. This is the internet, and I was simply covering all viable explanations for your anomalous good fortune.

[Sifu Steve]

Bump... it seems.
I got done with a second iPhone code too. I'd really appreciate any linking to the bit that says one code per promotion. It's no secret us ME junkies will buy stuff we don't need just to get a leg up or some 'kudos'. So if the product I'm about to buy does not

strengthen the weapon further

as stated on the packaging and advertising then I'd like to know where that disclaimer was printed to avoid me shelling out on further tat I don't need.

To be honest, I'd settle for just having the code 'refunded' so at least I can 'bay the thing as new...

Modifié par Sifu Steve, 23 mai 2012 - 08:03 .

[saxybeast418]

Yeah, good luck with that. I bugged customer service constantly about this, trying every angle of inquiry that I could think of. They insisted that refunding/deleting codes from the database once redeemed was impossible.

It is garbage, plain and simple.

I think I'll try the customer service roulette again. If things have changed, I'll make sure to post it.