5 réponses à ce sujet

[Norumu]

Not precisely sure where this post goes, but:

So, I had some leftover BioWare points after splurging on Mass Effect 2 DLC to play through the series with. I spent my leftovers on some ME3 multiplayer packs. I got most of them, except my last purchase. My last one was a Spectre Pack, and it ended up processing incorrectly, as the little error message told me. It kept not working, so I contacted support, and they sent me to post here.

So, here's me posting here.

[meentje85]

i found a workaround for this bug:

If you get the message that the purchase failed, exit the store and re-enter. It will search for outstanding purchases.
It may not happen on the first try, just exit end re-enter again, you willl get it!!

It worked for me the 3 times i got this error.

Hopefully it works for you too

EDIT: just make sure you DO NOT exit the game, or you WILL loose points/credits.
Also, see this thread: http://social.biowar...ndex/10047618/1

Modifié par meentje85, 23 mars 2012 - 10:42 .

[AlexMBrennan]

I contacted support, and they sent me to post here.

Really?

Are you sure that you lost the pack? Sometimes you get the "purchase failed" error but still get the upgrades

[Norumu]

 

meentje85 wrote...

i found a workaround for this bug:

If you get the message that the purchase failed, exit the store and re-enter. It will search for outstanding purchases.
It may not happen on the first try, just exit end re-enter again, you willl get it!!

It worked for me the 3 times i got this error.

Hopefully it works for you too

EDIT: just make sure you DO NOT exit the game, or you WILL loose points/credits.
Also, see this thread: http://social.biowar...ndex/10047618/1

 

I went in and out of the store 5 times to see if it would process. It wouldn't. So I contacted help via Origin, and they directed me to post here about it.

AlexMBrennan wrote...

I contacted support, and they sent me to post here.

Really?

Are you sure that you lost the pack? Sometimes you get the "purchase failed" error but still get the upgrades

Yes really. And I have no way of directly checking if the pack came through or not, save for the fact I didn't see any bonus EXP or any weapon changes after the purchase attempt failed.


I'm also very pleased to see that I'm supposed to get community support about my purchase errors with a company. That's just fantastic.

[TheyCallMePro]

meentje85 wrote...

i found a workaround for this bug:

If you get the message that the purchase failed, exit the store and re-enter. It will search for outstanding purchases.
It may not happen on the first try, just exit end re-enter again, you willl get it!!

It worked for me the 3 times i got this error.

Hopefully it works for you too

EDIT: just make sure you DO NOT exit the game, or you WILL loose points/credits.
Also, see this thread: http://social.biowar...ndex/10047618/1

Think I have tried re-entering the store a couple time before to no avail. I will try it again tho just to confirm if I lose more credits.

[Yamsandjams]

"Searching for outstanding purchases" seems to do absolutely nothing. I have, however, had the processing bug, but still got the items. I logged out and in, and browsed through my inventory to find that my Geth Plasma Shotgun was levelled up, and I had unlocked the Quarian infiltrator. The things do not get labelled new if this happens, so you have to manually take note of them, and I can't be sure that I got all the items, but I did still get some of them, at least.