I bought the edition on PC and all features have been
working fine up until now. It tells me I have to 'Redeem/Purchase an
Online Pass' when I launch the game, and when I click on the button it
tells me the same thing. I've taken numerous steps to fix this issue. Please help me .
Очень надеюсь на вашу помощь) охота в мульт поиграть) за 4 дня уже соскучился)
Problem online pass ! ! ! ! ! !
Débuté par
Drakon2014
, mars 23 2012 02:31
Retour en haut
#2
Posté 23 mars 2012 - 03:06
MwRDKY
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Same problem and have wasted 2 hours of my life with EA support, needless to say they've absolutely no clue...
Every possible attempts have been exploited and attempted as well.
Every possible attempts have been exploited and attempted as well.
#3
Posté 23 mars 2012 - 03:12
Hackrus
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I am afraid that this is something you'll have to solve with EA support. Online chat with some from tech. support would be probably the fastest way to solve problem.
#4
Posté 23 mars 2012 - 03:25
MwRDKY
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Hackrus wrote...
I am afraid that this is something you'll have to solve with EA support. Online chat with some from tech. support would be probably the fastest way to solve problem.
In my case they did say they bump it up the food chain because this is complex...
But no harm to raise it here too, for one to alert BioWare this is something ongoing, and to other victims that they can rely around...
#5
Posté 23 mars 2012 - 08:24
Drakon2014
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Help me plz. Moderators can say anything on this issue?
#7
Posté 25 mars 2012 - 11:52
Drakon2014
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Плин мне это уже мозг выносит некто помочь не может(
#8
Posté 25 mars 2012 - 02:25
metty2k12
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i have the exact same problem except i havent got the n7 edition just the normal one it was fine for a few weeks i then lost my characters got reset by the bug when you acess store and buy something just as its bout to start the round i lost 800bioware points and now my online pass is gone but it says its there in my bioware account but the game does not detect it i really wanna play it on multiplayer again cmon sort it out or i swear you are asking me to pirate all your crappy dlc 
#9
Posté 26 mars 2012 - 02:49
MwRDKY
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Well, the least the BioWare could do is to tell us at least a bit of work in progress, right?
Yet there's only dead silent...
Yet there's only dead silent...
#10
Posté 27 mars 2012 - 03:12
metty2k12
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probably getting crappy dlc we have to pay for and leave multiplayer unavailable for us to play because its not registering i have an online pass i mean it worked weeks ago why it not feking working now pull your head out yer asses bio**** and just let me play online god damn it
#11
Posté 28 mars 2012 - 03:00
Entweihen
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just starting to happen to me today, it says i have to purchase/redeem the online pass, i got the collectors edition and playing on PC.
#12
Posté 28 mars 2012 - 03:40
MwRDKY
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This is spreading...?Entweihen wrote...
just starting to happen to me today, it says i have to purchase/redeem the online pass, i got the collectors edition and playing on PC.
#13
Posté 28 mars 2012 - 03:10
Aoibheann
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MwRDKY wrote...
This is spreading...?Entweihen wrote...
just starting to happen to me today, it says i have to purchase/redeem the online pass, i got the collectors edition and playing on PC.
It seems so and there's no help or fix given.... at least by Bioware...so far.
#14
Posté 28 mars 2012 - 10:21
xenacrocker
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I have the downloaded N7 version on PC and I've been getting this message for a while. When I click on ok it still takes me to multiplayer. for this and other PC connection issues this is what customer service told me to do (made things a little better but not much)
"I understand your curiosity to play Mass Effect 3, I assure you my support to get this error resolved. I have reviewed your Email and I understand that you are unable to play the game due to freezing. Please follow the below steps to resolve the issue.
Firstly, we would be deleting the Temporary files and then end the Background tasks. To do so, I have listed some steps below.
To Delete Temporary Files so that the file conflict can be prevented, please empty your Temp folder by:
1. Double click on "My Computer"
2. Double click on the C: drive
3. Double click on the "Windows" folder.
4. Double click on the "Temp" folder.
5. Hold the "CTRL" key and tap the "A" key to select all.
6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
Secondly, please end all background tasks to prevent conflicts with other programs. Please follow the steps on ending background tasks:
1. Hold down the Ctrl, Alt, and Delete keys at the same time
2. Click the "Processes" tab.
3. Click on the gray bar in the middle column that says User Name to sort by user name.
4. Do NOT select anything for SYSTEM, LOCAL SERVICE, or NETWORK SERVICE.
5. Click on anything besides EXPLORER and TASKMGR for this User Name or other user names.
6. Click on END PROCESS
7. Repeat these steps until only explorer.exe and taskmgr.exe are open for this user profile.
In most cases, the steps above should resolve this error. However, certain exceptions cannot be ruled out. In that case, please send us the dxdiag.exe Report for further review. Please refer below for sending us the DXDIAG information of your system:
1 - Hold the Windows key + R and type dxdiag into the Run box, then hit Enter or click OK.
2 - If a dialog box comes up, click Yes.
3 - If there is a Run 64-bit DXDiag button next to the Help button, click it.
4 -When the progress bar in the lower right corner of the program is done, click the Save All Information button.
5 -Save the information to the computer’s Desktop so it can be easily found.
Once the report is received, we would review your system's compatibility with the game files.
Electronic Arts values your affiliation and looks forward to hear from you. Also, in case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledge base online: http://help.ea.com/.
Best regards, "
"I understand your curiosity to play Mass Effect 3, I assure you my support to get this error resolved. I have reviewed your Email and I understand that you are unable to play the game due to freezing. Please follow the below steps to resolve the issue.
Firstly, we would be deleting the Temporary files and then end the Background tasks. To do so, I have listed some steps below.
To Delete Temporary Files so that the file conflict can be prevented, please empty your Temp folder by:
1. Double click on "My Computer"
2. Double click on the C: drive
3. Double click on the "Windows" folder.
4. Double click on the "Temp" folder.
5. Hold the "CTRL" key and tap the "A" key to select all.
6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
Secondly, please end all background tasks to prevent conflicts with other programs. Please follow the steps on ending background tasks:
1. Hold down the Ctrl, Alt, and Delete keys at the same time
2. Click the "Processes" tab.
3. Click on the gray bar in the middle column that says User Name to sort by user name.
4. Do NOT select anything for SYSTEM, LOCAL SERVICE, or NETWORK SERVICE.
5. Click on anything besides EXPLORER and TASKMGR for this User Name or other user names.
6. Click on END PROCESS
7. Repeat these steps until only explorer.exe and taskmgr.exe are open for this user profile.
In most cases, the steps above should resolve this error. However, certain exceptions cannot be ruled out. In that case, please send us the dxdiag.exe Report for further review. Please refer below for sending us the DXDIAG information of your system:
1 - Hold the Windows key + R and type dxdiag into the Run box, then hit Enter or click OK.
2 - If a dialog box comes up, click Yes.
3 - If there is a Run 64-bit DXDiag button next to the Help button, click it.
4 -When the progress bar in the lower right corner of the program is done, click the Save All Information button.
5 -Save the information to the computer’s Desktop so it can be easily found.
Once the report is received, we would review your system's compatibility with the game files.
Electronic Arts values your affiliation and looks forward to hear from you. Also, in case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledge base online: http://help.ea.com/.
Best regards, "
#15
Posté 29 mars 2012 - 02:04
MwRDKY
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You don't seriously think that'd help in any way or the other, are you?
#16
Posté 29 mars 2012 - 02:57
Drakon2014
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method does not help. on how to send mail dxdiag.exe?
#17
Posté 31 mars 2012 - 05:40
DayByNight
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I have the same problem; just got it this morning. What the... Bioware not responding as well.
#18
Posté 31 mars 2012 - 07:16
prog_bassist
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I also have this problem now. My game's main menu looks similar to the demo's, with the exception of an added "Resume" button, something that the demo lacks due to the lack of a save feature. It was literally working about half an hour ago.
#19
Posté 31 mars 2012 - 01:57
Drakon2014
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10 days is sitting without a online passes
#20
Posté 31 mars 2012 - 05:42
wotmaniac
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It sometimes gives it to me, but when i click ok and then i click on multiplyer, it still works *shrug*
#21
Posté 03 avril 2012 - 11:00
metty2k12
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- 14 messages
this game will be ancient by time they fekin fix it bunch of waynekarrs
