14 réponses à ce sujet

[Fabulist961]

I have not played ME2 for
more than a year and a half now, and I have decided to make another play
through.

It is ridiculous to see they have yet to fix
bugs such as; Shepard's head twitching and looking on the floor after
conversations within the Normandy, Ish's quest bug and a handful of other
things I used to see constantly reported. That means they should
have  fixed them by now as these problems are made known to Bioware.

The last patch (1.02) was like what, a year ago?

And they ignored everything ever since and simply
moved on to DLC which is also a pile of half broken quests
like the Lair of the Shadow Broker having problems such as; the game cannot
progress if you save and load in specific situations and you simply need to
restart the DLC mission entirely since specific game elements fail to load completely.

Then companies are wondering why some people
pirate games that results to them having to lose money for their work and art. They also find it disrespectful.

However, it is that kind of lack of support that makes you lose customers or produces customers that rather pirate games.

It makes sense after all, why pay for a
product that is broken and the company made it is not feeling like fixing it - if I already payed for Mass Effect 2 and it is not fixed, why I should pay a single penny for ME1 and ME3.

Then people are wondering why some trash EA and
its divisions – check out other current divisions like DICE with Battlefield 3
and check out history of these divisions and their games. No support, or minimal, or abusive DLC marketing.

Instead of returning your games because they are not properly working, we stick with them and wait for them to be patched, only to find out you gave up a couple of fixes later.

Did your / EA's / marketing manager really tell you this is a good idea? Does your common sense and logic tell you this is a good idea?

Fix your broken game
already Bioware, I am sure making Shepard’s head and movement animation reset after
speaking with someone, fixing quest continuity in saves and repairing Journal bugs that have been reported more than a million times are not that hard.

Thanks in advace to anyone who took time reading this, you are welcome to add your thoughts.

Modifié par Fabulist961, 25 mars 2012 - 01:50 .

[Gorath Alpha]

There is no one from Bioware in here. There is no oversight here now, so ranting, raving, and venting is off topic, because your fellow gamers don't have any influence on whether or not a given error is ever fixed.  This is strictly self-help, and EA is the only Official Support site.  Read the description atop this forum. 

EA Help is linked at the bottom of every page, except lately it's been renamed as "Bioware Support".  Use the Chatline, that's what is most likely to be useful.  

Modifié par Gorath Alpha, 25 mars 2012 - 09:56 .

[Fredvdp]

Direct your complaints to this Twitter account. They will gladly pretend to care.

[Fabulist961]

If this is the case, why is this section called "Mass Effect 2 PC Technical Support (Spoilers Warning)"?

And since this is a technical issues report, I will not go on to Twitter so I can help others advertise themselves and get my issue lost from the next person that feels like 'twitting'.

What should I do, contact EA technical support? They are pretty much ignorant regarding problems hovering over their divisions, at least the people you get a response from, and their input irrelevant to such chronic issues that are in fact problems of Bioware, not EA - not anymore.

I saw Bioware employees reply here, what are these guys that always have at the end of each of their post a 'devil face' or a tag line like "end of line" (if I remember correct), moderators, PR, comedians, what?

What else can I do besides posting here and get support from the community or a direct reply from Bioware?

Even if I tried sending private e-mails to them, which will most probably not help, I cannot find alternatives to contact them directly.

[Fredvdp]

Fabulist961 wrote...

If this is the case, why is this section called "Mass Effect 2 PC Technical Support (Spoilers Warning)"?

Read on:

"Mass Effect 2 PC Technical Support (Spoilers Warning)
This forum is for fans and owners of Mass Effect 2 on the PC to assist each other with technical questions. Official game support is provided by Electronic Arts, but fans are encouraged to try to assist each other here. This forum is for ME2 support, please use the ME1 technical support forum for ME1 tech issues."

Support for these games is pretty terrible. As I said, the official Twitter account pretends to care and gives you a generic response when you give them feedback, but that's it. I'm sure the entire Mass Effect team has moved on from ME2 and that you can't expect a new patch.

Modifié par Fredvdp, 26 mars 2012 - 09:11 .

[Fabulist961]

I did not notice that before, thanks for informing me.

However, how come they do respond to some technical inquiries here, post updates, news but avoid more specific problems?

Selective responses is unethical and I am pretty sure it is illegal, they either respond or they do not interfere at all - they cannot state one thing and do another selectively.

In any case, I will see to contact support.

[Gorath Alpha]

Not in this ME-2 forum they don't interact, and haven't done so since this game was still quite relatively recently released.

Modifié par Gorath Alpha, 26 mars 2012 - 10:01 .

[Fabulist961]

So you pretty much mean they have not made a single reply to previous games since ME3 released?

Good to know.

[browning952]

Just tried to get help on the chat line, they gave me a link to these forums. Good luck with the chat line.

[Gorath Alpha]

Some of them are mere muppets, wanting to get you off the line, and will lie about what is available here to do that. Others are honest, helpful, and willing to go the extra mile. Try for a different one and hope for the better kind the next try, or the try after that.

[Fabulist961]

All that is great and all - talking with EA support that is, but is it not possible to contact the division itself directly?

I mean, if the Bioware employees in these forums are not supposed to offer any technical support at all, how can I inform the team of the issues so they can be aware of them regardless of whether they will attend to them or not?

Do I have to sent cupcakes or something, is that the only solution or what?

[djd2]

Looking for help.... bought ME2 from retail store, loaded, started fine. Played, however when attempting to save, although icon appears indicating game is saving, next time I enter game, I'm back to the beginning with no option to load a saved game. I've uninstalled and reinstalled a couple of times. still no luck. tried tech support, but that was of no value. Any ideas? thanks,

[Gorath Alpha]

Fabulist961 wrote...

All that is great and all - talking with EA support that is, but is it not possible to contact the division itself directly?

None at all.

I mean, if the Bioware employees in these forums

There are none here at all.  There are not supposed to be any. 

. . are not supposed to offer any technical support at all, how can I inform the team of the issues so they can be aware of them regardless of whether they will attend to them or not?

Do I have to sent cupcakes or something, is that the only solution or what?

Read the descriptions of all the forums on the site.  All are for peer to peer discussions.  Gamer interaction only.  When the gamers leave, as has happened here, there is no interaction going on. 

[Gorath Alpha]

djd2 wrote...

Looking for help.... bought ME2 from retail store, loaded, started fine. Played, however when attempting to save, although icon appears indicating game is saving, next time I enter game, I'm back to the beginning with no option to load a saved game. I've uninstalled and reinstalled a couple of times. still no luck. tried tech support, but that was of no value. Any ideas? thanks,

Check Kloreep's FAQ and any matching archived threads.  Don't waste time with the on-site Finder function.  If was created broken, and never repaired.  It is mostly useless.  Use a professional search, one of the big three: Bing, Google. or Yahoo. 

P. S.  This is a peer-level forum, but it is the off-season for game forums, the game is old now, and you didn't pay attention to Pacifien's guide ro reporting. 

Modifié par Gorath Alpha, 28 juin 2012 - 11:46 .

[SojournerN7]

djd2 wrote...
Looking for help.... bought ME2 from retail store, loaded, started fine. Played, however when attempting to save, although icon appears indicating game is saving, next time I enter game, I'm back to the beginning with no option to load a saved game. I've uninstalled and reinstalled a couple of times. still no luck. tried tech support, but that was of no value. Any ideas? thanks,

Is your documents folder installed in the default path, or has it been moved? Check this thread.