After taking a break from single player ( mostly playing multiplayer) for the last week or so I load the game only to find my 2 previous saves games completely gone and to have the online pass authintication error message (denied access to all dlc) pop up for my N7 Collector's Edition.
Please help.
Origin erased two ME3 games and no longer recognizes authentication
Débuté par
Aoibheann
, mars 25 2012 04:51
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#2
Posté 28 mars 2012 - 12:24
Aoibheann
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- 495 messages
wow, really makes you wonder if tech support gives a hoot ...
#4
Posté 28 mars 2012 - 12:54
Aoibheann
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Hackrus wrote...
Contact tech. support via EA sites.
I have, even sent an email... and no response or they say to post on the boards.
#5
Posté 28 mars 2012 - 01:19
MwRDKY
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Join the club, and try not to become Angry Marine like I did...
#6
Posté 28 mars 2012 - 03:24
kotli
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Make sure that your are connected to the in game EA servers, as this can cause the above to happen (weird but true).
#7
Posté 28 mars 2012 - 04:24
DHJudas
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I'm also liking how SEVERAL people are being told to post the problem on the forums for support.
EA Tech support keeps saying this is either not their problem and is the users problem at which point go to the forums and post.
OR
in my cases, they said "ok... sounds like a game glitch/bug.... unfortunately we have no way of fixing this issue, please go to the bioware forums and post about it"
BEST yet is when the EA tech support consultant i recently had a conversation with i managed to get to break down and clearly admit that they were only present to help with common problems that are 99% related to user error or user computer error. NOTHING specific to the game necessarily.
Obviously knowing a lot of the tech support run throughs of how the system is setup and works (something i thought would be common sense for most people but apparently not) is that some of these people aren't even necessarily at all tech savy.
All they have is basically a scripted tech support system. You tell them your problem, they in turn try to determine the best way to type in the issue into their little tech search system and then pick what sounds like the best match, at which point their system has a list of possible solution that they read off to you without a clue as to exactly what it does or not. This is why people that are indeed educated or very savy in the tech or even programming side of things usually raise an eyebrow when they are told to do something that CANNOT be remotely related to the issue at hand.
Also in the few documents i have read and received which is basically the commandments of being a technical support assistant, is that almost number one if not indeed the number one rule is NEVER admit that "we are responsible for that issue".... just a golden rule, so even if they know or have clear evidence to identify them or their product as the cause.... it'll basically never happen. The additional portion of that number 1 rule is to always blame the user or their machine for the issues they are experiencing. No exceptions.
A a technical support assistance.. breaking the number 1 rule usually ensures you are fired unless you get lucky and manage to land on customer that has a bug with the game that is indeed identified as a bug that IS being fixed.. otherwise even if it's a bug they know of but have no intention of fixing.... that is a strike.
Really could go on about this total disrespect and mentallity of the systems in place.. (this is not at all limited to ea obviously... almost all do this)
EA Tech support keeps saying this is either not their problem and is the users problem at which point go to the forums and post.
OR
in my cases, they said "ok... sounds like a game glitch/bug.... unfortunately we have no way of fixing this issue, please go to the bioware forums and post about it"
BEST yet is when the EA tech support consultant i recently had a conversation with i managed to get to break down and clearly admit that they were only present to help with common problems that are 99% related to user error or user computer error. NOTHING specific to the game necessarily.
Obviously knowing a lot of the tech support run throughs of how the system is setup and works (something i thought would be common sense for most people but apparently not) is that some of these people aren't even necessarily at all tech savy.
All they have is basically a scripted tech support system. You tell them your problem, they in turn try to determine the best way to type in the issue into their little tech search system and then pick what sounds like the best match, at which point their system has a list of possible solution that they read off to you without a clue as to exactly what it does or not. This is why people that are indeed educated or very savy in the tech or even programming side of things usually raise an eyebrow when they are told to do something that CANNOT be remotely related to the issue at hand.
Also in the few documents i have read and received which is basically the commandments of being a technical support assistant, is that almost number one if not indeed the number one rule is NEVER admit that "we are responsible for that issue".... just a golden rule, so even if they know or have clear evidence to identify them or their product as the cause.... it'll basically never happen. The additional portion of that number 1 rule is to always blame the user or their machine for the issues they are experiencing. No exceptions.
A a technical support assistance.. breaking the number 1 rule usually ensures you are fired unless you get lucky and manage to land on customer that has a bug with the game that is indeed identified as a bug that IS being fixed.. otherwise even if it's a bug they know of but have no intention of fixing.... that is a strike.
Really could go on about this total disrespect and mentallity of the systems in place.. (this is not at all limited to ea obviously... almost all do this)
