3484 réponses à ce sujet

[Sageheart]

 ...ultimately the reason that they were sent was not done in the context of celebrating the work or accomplishment of the Mass Effect 3 team. This is a subtle, but important aspect in determining how to pass the feedback to the team.

While I appreciate the decision to chose to send the cupcakes on to a youth center, I find the content of their written response to be a little disturbing. What, to me, this seems to be implying is that they may be listening but if our feedback isn't about telling them how amazing their game is then they aren't interested in passing that feedback on to the rest of their team.

I'm hoping that is not truly the case, but that is insinuation I can't help but take away based on what was said in their response.

Modifié par Sageheart, 30 mars 2012 - 02:37 .

[ConstantCupcake]

While I appreciate the decision to chose to send the cupcakes on to a youth center, I find the content of their written response to be a little disturbing. What, to me, this seems to be implying is that they may be listening but if our feedback isn't about telling them how amazing their game is then they aren't interested in passing that feedback on to the rest of their team.

I'm hoping that is not truly the case, but that is insinuation I can't help but take away based on what was said in their response.

I may be the only one but I read that sentence as saying "We don't want to reward the team with cupcakes for what is actually negative feedback." more of a humble "the kids deserve these cupcakes more than us" than a "frak the fans, they're giving us negative feedback." After all they kept and read all the letters, so they're obviously passing the actual feedback along. Just not the delicious cupcakes. It's an issue of reinforcement, anyone who has studied psychology knows that you don't positively reenforce unwanted behavior.

Modifié par ConstantCupcake, 30 mars 2012 - 03:18 .

[PsyrenY]

Offender_Mullet wrote...

Chris Priestly wrote...
...it was decided ...to donate them on behalf of our fans to a local Edmonton youth shelter. We know that for the kids that have to use this facility, something as simple as a cupcake is a rare treat and would definitely brighten up their day.

lol. Looks like my prediction of just throwing away the cupcakes wasn't too far off and I was mocked for it.

If you ReTake guys have any more ideas like this, please keep them coming.....keep wasting your money.....and keep giving the real fans like myself something to laugh at.

Much love and have a fantabuloso weekend!

You're right, giving cupcakes to children is a total waste of money.

Must be hard to laugh with all that foot in your mouth.

[Rothgar49]

Optimystic_X wrote...

Offender_Mullet wrote...

Chris Priestly wrote...
...it was decided ...to donate them on behalf of our fans to a local Edmonton youth shelter. We know that for the kids that have to use this facility, something as simple as a cupcake is a rare treat and would definitely brighten up their day.

lol. Looks like my prediction of just throwing away the cupcakes wasn't too far off and I was mocked for it.

If you ReTake guys have any more ideas like this, please keep them coming.....keep wasting your money.....and keep giving the real fans like myself something to laugh at.

Much love and have a fantabuloso weekend!

You're right, giving cupcakes to children is a total waste of money.

Must be hard to laugh with all that foot in your mouth.

You shouldn't bother responding to people like that. Not worth the energy of pushing keys down to respond

[Naltair]

Sageheart wrote...

 ...ultimately the reason that they were sent was not done in the context of celebrating the work or accomplishment of the Mass Effect 3 team. This is a subtle, but important aspect in determining how to pass the feedback to the team.

While I appreciate the decision to chose to send the cupcakes on to a youth center, I find the content of their written response to be a little disturbing. What, to me, this seems to be implying is that they may be listening but if our feedback isn't about telling them how amazing their game is then they aren't interested in passing that feedback on to the rest of their team.

I'm hoping that is not truly the case, but that is insinuation I can't help but take away based on what was said in their response.

Why do people keep seeing this as the movtive... it boggles me.  is this some tie in, to some conspiracy theory I am unaware of?

The simplest and most logical reason is because the cupcakes were not a gift free of any entanglements they were a backhanded compliment on the quality/content of the endings.  BioWare decided rightly, thanks for the gesture, but the spirit/ reason for sending this gift is dubious.  BUT they kept the messages and then gave the delicious cupcakes to charity.  

In the end, everyone won.  Maybe I just understand PR speak, but critical thinking will easily deconsrtuct that post.

Modifié par Naltair, 30 mars 2012 - 03:35 .

[Confused-Shepard]

Did Bioware get the joke that we were mocking them or are they so thick they assumed it was a "THANK YOU FOR GAMEZ!!" ?

[Naltair]

Confused-Shepard wrote...

Did Bioware get the joke that we were mocking them or are they so thick they assumed it was a "THANK YOU FOR GAMEZ!!" ?

They got the joke.

The joke was about as subtle as a bullet to the brain.

[PsyrenY]

Confused-Shepard wrote...

Did Bioware get the joke that we were mocking them or are they so thick they assumed it was a "THANK YOU FOR GAMEZ!!" ?

This is precisely the kind of logic that led to them giving the cupcakes away.

Because if they had eaten them, they would have a bunch of trolls like you LOLing and assuming they cared more about the pastry than the feedback included.

Modifié par Optimystic_X, 30 mars 2012 - 03:48 .

[Mariyanna]

I'm happy for the kids who are going to get to enjoy this. The kids do deserve this treat. It's disappointing at the same time.

Numerous other people have already said this, but I just want to chime in and agree. BioWare's actions feel like they're snubbing us. A group of fans went out of their way to do something really nice for them. They sent cupcakes that conveyed the message that we all loved 95% of Mass Effect 3, but didn't care for the forced outcome. Instead of accepting this most constructive of criticisms, it was passed along to a charity to make themselves look good.

[Naltair]

Mariyanna wrote...

I'm happy for the kids who are going to get to enjoy this. The kids do deserve this treat. It's disappointing at the same time.

Numerous other people have already said this, but I just want to chime in and agree. BioWare's actions feel like they're snubbing us. A group of fans went out of their way to do something really nice for them. They sent cupcakes that conveyed the message that we all loved 95% of Mass Effect 3, but didn't care for the forced outcome. Instead of accepting this most constructive of criticisms, it was passed along to a charity to make themselves look good.

They kept the message and I think the local news interviewed a fan that was on site.

They didn't snub anyone, or from what I can see of this event it was not intended as a snub.  Why is them eating the cupcakes so important.  The media coverage, the message, and the knowledge that the feedback was recieved is all that should matter.

[Poleaxe]

Naltair wrote...

Sageheart wrote...

 ...ultimately the reason that they were sent was not done in the context of celebrating the work or accomplishment of the Mass Effect 3 team. This is a subtle, but important aspect in determining how to pass the feedback to the team.

While I appreciate the decision to chose to send the cupcakes on to a youth center, I find the content of their written response to be a little disturbing. What, to me, this seems to be implying is that they may be listening but if our feedback isn't about telling them how amazing their game is then they aren't interested in passing that feedback on to the rest of their team.

I'm hoping that is not truly the case, but that is insinuation I can't help but take away based on what was said in their response.

Why do people keep seeing this as the movtive... it boggles me.  is this some tie in, to some conspiracy theory I am unaware of?

The simplest and most logical reason is because the cupcakes were not a gift free of any entanglements they were a backhanded compliment on the quality/content of the endings.  BioWare decided rightly, thanks for the gesture, but the spirit/ reason for sending this gift is dubious.  BUT they kept the messages and then gave the delicious cupcakes to charity.  

In the end, everyone won.  Maybe I just understand PR speak, but critical thinking will easily deconsrtuct that post.

BW doesn't seem to understand PR at all. What they should have said was "Yeah, we ate a bunch of the cupcakes- they were tasty. We sent the rest off to where they will be much appreciated."

As it is, they come off as too uptight to eat the cupcakes. As if eating a cupcake admits something that they don't believe. It's a cupcake, relax. I don't think the problem with BW lately is EA- I think they are just a bit too full of themselves. They may be trying to make the players happy, but they still think the problem is with us.

[Naltair]

Why is it so important for them to eat the damn cupcakes? The cupcakes are not vital to the overall message.

I stand by their decision, they did the right thing. I think BSN needs to stop goading this us against them theme, it only serves to fuel this idea that BioWare is out to get people. All they want to do is sell you games. They are not evil overlord dictators.

[PsyrenY]

Naltair wrote...

Why is it so important for them to eat the damn cupcakes? The cupcakes are not vital to the overall message.

I stand by their decision, they did the right thing. I think BSN needs to stop goading this us against them theme, it only serves to fuel this idea that BioWare is out to get people. All they want to do is sell you games. They are not evil overlord dictators.

It's good that someone in this thread has some damn sense.

[Rinji the Bearded]

Poleaxe wrote...

BW doesn't seem to understand PR at all. What they should have said was "Yeah, we ate a bunch of the cupcakes- they were tasty. We sent the rest off to where they will be much appreciated."

As it is, they come off as too uptight to eat the cupcakes. As if eating a cupcake admits something that they don't believe. It's a cupcake, relax. I don't think the problem with BW lately is EA- I think they are just a bit too full of themselves. They may be trying to make the players happy, but they still think the problem is with us.

... Too uptight to eat cupcakes?  Giving the cupcakes to kids who are less fortunate is somehow an uptight thing to do?

Did the vanilla flavor somehow bear the most weighted and important message?  Was there supposed to be some kind of irony that they were supposed to get, like "ah yes the cupcakes taste sweet but they were made in bitter resentment?"   This entire issue has nothing to do with charity and all to do with corporate snobbery?

Some of you guys need to get your priorities straight, methinks.

Modifié par RinjiRenee, 30 mars 2012 - 04:13 .

[jcmccorm]

Sageheart wrote...
While I appreciate the decision to chose to send the cupcakes on to a youth center, I find the content of their written response to be a little disturbing. What, to me, this seems to be implying is that they may be listening but if our feedback isn't about telling them how amazing their game is then they aren't interested in passing that feedback on to the rest of their team.

I think I have a better understanding of what is going on here. The message we read is about fans, the type of feedback, and the spirit it is given in. They say that they can take the feedback, but not the cupcakes. It doesn't make sense on the surface, and that's probably because that wasn't the whole answer behind the cupcake treatment.

The more simple answer is that bosses probably don't want to get EVERYONE together regarding a failure, probably even more so when the area of the problems (budget, overall vision) are more within the manager's control than the employee's control. It is hard to envision a boss that will get everyone together to cuss and discuss their own mistakes over cupcakes, you know?

So, they're not going to say, "Sorry guys, I don't want the embarassment and focus on me here." They're going to deflect to other issues, like perhaps "I can't agree with the spirit that we were  given these with. I can't share the cupcakes with the team. (More mention on the cupcakes themselves than feedback.)"

I think that's the most rational explanation you are going to get regarding the handling of the cupcakes. They got to handle their of office politics. A cupcake party wouldn't work out well for them.

As a side point, on the surface, the feedback in the cupcake project was in the form of the attached messages. But really, the main trust of the  feedback was in the cupcakes themselves. The feedback on paper probably didn't say anything new. The feedback from the 400 cupcakes delivered the message of exactly how intense the ending's objections are with fans who have cash to spend. I think it hit the target, even if they were physically deflected.

Modifié par jcmccorm, 30 mars 2012 - 04:20 .

[Ozai75]

I was initially rather angry at the very PR first response from Bioware, as it seemed like something they had ample time to thoughtfully write out and prepare with the full intent of dismissing the content of the cupcakes as well as the cakes themselves. However, with Chris's less PR and much more blunt response to the criticism of that initial message as well as proof that they were keeping and had indeed gotten the message it doest bother me one whit.

To Bioware: therein lay the danger of neutered PR style responses...they are received coldly because they are made and delivered in a very sterile and inhuman way and the average human being desires true connectivity in communication even if that communication is with a company.

[acidqueen5426]

So Chris, do you guys still have all the notes? Or did they get sent to the recycle bin right after that picture was taken?

[AJRimmsey]

interesting that such a "fanbase" found the time and money to denegrate bioware,yet have never found the same time and money to actually do a decent thing like thank them for thier work over the years.

from day 1 this whole thing could have been done with honey and not the gallons of vinegar and venom spat at them from cretins with a misplaced entitlement.

[Vilegrim]

Chris Priestly wrote...

Nyila wrote...

Did you guys at least read the notes that were attached to the boxes?

You mean all these?



Yep. I have all of the messages (not all were cut out by Fuss, they are the white print-out at back). And those are being kept by the team.

good on you sirs. 07  (For donating the food) 

Modifié par Vilegrim, 30 mars 2012 - 04:29 .

[Sentr0]

LegendaryBlade wrote...

What ever happened to that idea of buying advertising space on the bus-stop across from the Bioware building?

*

[Sentr0]

AJRimmsey wrote...

interesting that such a "fanbase" found the time and money to denegrate bioware,yet have never found the same time and money to actually do a decent thing like thank them for thier work over the years.

from day 1 this whole thing could have been done with honey and not the gallons of vinegar and venom spat at them from cretins with a misplaced entitlement.

troll spotted, please ignore

5/10

[KeeperOfMadness]

Hey all, I thought I'd put forth my opinion on how things went with the cupcake protest.

I think that it is wonderful that all the cupcakes got donated to charity (though it would have been nice to see some pics of them enjoying our cupcakes. That would have been a sweet move), and even though the first message sounded a little PR-ish, I'm glad Chris clarified his meaning. These cupcakes were ultimately sent out of love. With a lot of negative energy coming out of the community, I thought it was about time air our grievances with the ending in a positive and constructive way, especially after such positivity (and some negativity) came out of the drive to benefit Child's Play. What my goal was in coming up with this idea was to show Bioware that we are still here and still organized, but we don't absolutely hate them, and we want them to make things right. Try to keep things in perspective as you protest, Bioware didn't commit some crime against humanity, so don't over-react, but at the same time we as consumers have the right to protest and ask that Bioware make things right between us. As always, keep it civil, and hold the line!

-Nathalia
(who is mentioned around minute 3 here: and hi-jacking her bf's BSN account for just a second to send you guys this message. Don't worry, I only use my powers for good )

[Ozai75]

Really? Why do some people (AJRimmsey) have to come into a thread to call other people cretins with misplaced entitlement? While I don't disagree that anger solves nothing it is a logical outcome of the disappointment that passionate fans feel when something they love and have invested copious amounts of time and money on is degraded and ended on such a poor note.

[Rinji the Bearded]

acidqueen5426 wrote...

So Chris, do you guys still have all the notes? Or did they get sent to the recycle bin right after that picture was taken?

Because being bitter and incredulous is going to help the situation.  Makes a lot of sense.

[MarchWaltz]

Longest title ever. And a legit one.