jcmccorm wrote...
Darth Krytie wrote...
It's not even the same thing and you know it. No one is showing up with birthday gifts with the message "wow, this thing you did sucked, but I'm going to tell you with a very pointed present instead of just spamming your blog with capped images and frothing rage and politely worded missives of displeasure."
The funny thing is, the cupcakes were there to get the same message across, still pointed, but playful and not so negative way. BioWare employees seemed to mildly encourage this new attempt at dialog. They knew exactly what was coming and when. They had plenty of time to formulate an ideal response, if that is what they desired. This could have been a PR grand-slam, and BioWare could have playfully batted back at us a bit with a good natured jab of their own.
It ended up being a missed opportunity. Were we not worth the effort? Were they unable to find the opportunity here? I dunno. But I can see that BioWare doesn't see themselves like we see them. Capable of doing awesome things. Larger than life. ROCK STARS! We gave them an easy pitch and expected them to dazzle us by knocking it out of the park. But what they appear to see themselves as and operate like is a business software company (which they are, of sorts) with a few crazy customers (which is equally as true). We saw mild and subdued actions. "We're listening." An action (regifting) which is normal on a corporate level, but a bit insulting to regular people.
It is kind of like hitting someone who you thought was your buddy in the arm, only to have them give you a 100 yard stare. A bad case of mixed signals.
All and all, this turned out okay, but I have some regret it couldn't have been guided into something greater.
I seriously doubt if they ate the cupcakes if some people wouldn't be calling them out or saying "u 8 trollcakes lulz" or whatever. Some people seem to find fault no matter what they say or do. They are a business software company and they are going to have to act like it. They do have to deal with legal and PR. And they do have to make choices, sometimes, which will enrage one group or another.
It's like...if someone made a mural for your home town and it was 99% what you wanted, but there was a big...I dunno...image of Homer Simpson farting in the middle that ruined it. Or actually, something less outrageous because not everyone is upset by it...and you first, demand your money back, impugn the many hours effort put into making it, then demand they redo it, now now now, and then when they already stated they're working out how to fix it, say, don't worry, we love you....here are some "learn how to draw" books.
You may have meant the cupcakes in a loving way, but not everyone did. Some people didn't send it with the idea of "I love you guys, but...please fix this?" Some people sent it with the "and I hope you choke on your failure" and how is that a nice thing...
I can imagine Chris walking to his office: "Hey, everyone, people sent these cupcakes to say "you suxxors" and "you ruined my experience" and all those sleepless nights and hard work and hours spent on this project mean nothing in the face of five irreedemable minutes of gaming, enjoy!"
Yeah, that wouldn't go over well at all.
I'm happy with their choice. I think it was the right one.
Modifié par Darth Krytie, 30 mars 2012 - 06:12 .