237 réponses à ce sujet

[Woffen5]

I wish they would actually bother to fix alot of the bugs (connection and otherwise) or at least say that they are actually looking into it, why should I spend my time playing a mp game and then get disconnected at the last 1-2 waves 75% of the time?

[Sirsmirkalot]

Still not able to authorize my DLC and online pass since saturday (after using them since launch), and EA customer support is unable to help me out.

Sort out your authentication servers, Bioware!

Modifié par Sirsmirkalot, 08 mai 2012 - 08:58 .

[Dot.Shadow]

I've had it happen a few times, but not too often. Rather annoying when it does happen though.

My connection does not suck.

[Woffen5]

This deserves to be on the first page.

[Feanor_II]

Pissing me off.............

[darth_lopez]

Woffen5 wrote...

This deserves to be on the first page.

it's unfortunate this has yet to be stickied.

[russemerson]

darth_lopez wrote...

Woffen5 wrote...

This deserves to be on the first page.

it's unfortunate this has yet to be stickied.

>bump<

This is getting ridiculous. I haven't been able to get past Wave 2 or 3 before being disconnected for the last two or three weeks.

[.458]

This has been an issue for a very long time, and many other issues people report are actually network issues manifesting themselves in different ways. I've wondered if BW would own up to this in any way for a long long time, and posted that same question. The lack of response is a big part of why I will never again buy BW or EA.

[darth_lopez]

russemerson wrote...

darth_lopez wrote...

Woffen5 wrote...

This deserves to be on the first page.

it's unfortunate this has yet to be stickied.

>bump<

This is getting ridiculous. I haven't been able to get past Wave 2 or 3 before being disconnected for the last two or three weeks.

i've pretty much just shelved it indefinately. And in some irony this thread has more posts and a decent amount of views on par with the currently stickied ones. Apparently bioware really doesn't want to admit there are issues with their servers

[.458]

Sirsmirkalot wrote...

Still not able to authorize my DLC and online pass since saturday (after using them since launch), and EA customer support is unable to help me out.

Sort out your authentication servers, Bioware!

A lot of authentication issues are at the EA end. I spent quite a while just getting to the forums because the EA side is used as an authentication front-end to BW forums. A lot of the help desk people do not know this! If you have an authentication issue, very likely ONLY EA can fix it.

[Novawing24]

For those who have been following my EA Tech support tale thread just an update, I was advised it had been escalated and due a response in 1-2 weeks........ that was 4 WEEKS AGO! AND STILL NOTHING!

ARGH!!!!!

[.458]

Novawing24 wrote...

For those who have been following my EA Tech support tale thread just an update, I was advised it had been escalated and due a response in 1-2 weeks........ that was 4 WEEKS AGO! AND STILL NOTHING!

ARGH!!!!!

This just means you must call by telephone every day. When this happened to me, some of the people "just thought it was fixed" and it only helped part of the people. Some EA people will simply say they thought it was a BW issue, and not even try. Do not stop calling. It took me about 4 weeks just to be able to post on forums because EA does not take it seriously, and BW only points at help links to EA. Catch 22. If they tell you it will be fixed, it is just to keep you from calling. Keep calling. Do not take no for an answer, it is the wrong answer. It is an irresponsible answer.

Modifié par .458, 14 mai 2012 - 01:33 .

[russemerson]

>bump<

[darth_lopez]

well i just want ot wish everyone a "happy" one month anniversary of this thread and officially announce that i as a customer will no longer be purchasing bioware games given the support they've shown for this wide spread problem (which still causes threads to be thrown up i might add).

I would hope everyone here talks a similar action with biowares next release and avoids purchasing it inlight of their amazing response to this thread.

[.458]

darth_lopez wrote...

well i just want ot wish everyone a "happy" one month anniversary of this thread and officially announce that i as a customer will no longer be purchasing bioware games given the support they've shown for this wide spread problem (which still causes threads to be thrown up i might add).

I would hope everyone here talks a similar action with biowares next release and avoids purchasing it inlight of their amazing response to this thread.

I have pre-ordered soon-to-be-released non-EA/non-Bioware games, and am taking the same route. Reminds me of what would be referred to in flight as "the back side of the power curve" (see "slow flight" on wikipedia; the gist is that once you are in this region, the only way improve flight is to add power or push the nose to the ground...the opposite of what instinct wants to do...and something ignorant sales people do not understand...pulling back on the stick will kill you, not save you). At this point they are destroying themselves by cutting more corners, when what they really need is to take responsibility and get their reputation back.

Modifié par .458, 17 mai 2012 - 10:06 .

[darth_lopez]

.458 i couldn't have said it better and i'm glad to see that other people, aside from me are resorting to this. I'll continue my TOR subscriptions because typically when there is a big problem at least that Team "tries" to fix it. Something the ME team seems to have forgotten how to do. Hopefully both Bioware and EA eventually realize that their pushing long time fans away and causing more problems by ignoring issues in their games.

I'm not sure about everyone else here but i've been following bioware sorta religiously since KOTOR. Unfortunately ME 3, DA 2 and some aspects of ME 2 TOR and the general shift of Biowares behavior on the forums over the past 3 or 4 years now (think back to ME 1... now think about today... i at least notice a remarkable difference) have really really pushed me away from the company i once dared call the "Master Of the Western RPG"...

in any case i encourage everyone still experiencing this issue to either start playing Bioware Games on the Xbox (clearly this gets attention (see the response from bioware devs regarding Xbox dcs/crashes after the resurgence pack and subsequent patch)) Or stop purchasing their games, as well as EAs games (to protest origin and EA in general in that case however). Best of Luck and maybe we'll still get a response but i've given up for the most part.

[Flying Spaghetti Monster]

Been having the redeem/purchase online pass issue since I got my operation exorcist commendation pack from live support, which was like, almost 3 weeks ago I guess. Sent an email last Tuesday to Bioware and got response that my account has a slight "irregularity" and that they are looking to fix it.

Still nothing, I'm seriously starting to consider a payment reversal. Oh, and my war assets/galactic readiness won't update in single player (galactic readiness sitting at 50%) so can't even play single player.

I bought the Digital Deluxe edition, and right now I'm getting NOTHING for my money. I've tried to stay calm for long, but this is just stupid. It appears like they simply don't care anymore since it's working for the majority.

Modifié par Flying Spaghetti Monster, 18 mai 2012 - 02:07 .

[Novawing24]

.458 wrote...


This just means you must call by telephone every day. When this happened to me, some of the people "just thought it was fixed" and it only helped part of the people. Some EA people will simply say they thought it was a BW issue, and not even try. Do not stop calling. It took me about 4 weeks just to be able to post on forums because EA does not take it seriously, and BW only points at help links to EA. Catch 22. If they tell you it will be fixed, it is just to keep you from calling. Keep calling. Do not take no for an answer, it is the wrong answer. It is an irresponsible answer.

Sadly mate the only contact number I have for EA (I live in Australia) is a premium 1900 number that charges around $5 per minute. Already wasted too much money on this game.

Instead my next step is I have reported this game to The Fair Trade Commision here in Australia to ask for assitance in getting a full refund of the game for both myself and my partner.

I have also committed to a boycott of all future EA and Bioware titles for the foreseeable future. This makes me somewhat sad as I am a longgtime fan of the Command and Conquer series of games but alas I will no longer be able to play future titles there either.

Novawing

[darth_lopez]

Best of Luck Novawing, frankly it's a load of crap that they haven't responded to us in 1+month now.

[Creepy Turtle]

A better idea is to hurt EA publicly via media and the internet.

Have news papers and other tv news channels also read these boards and send them our emails and tickets from the (So called) EA help desk and how they go about treating those who buy their product and are being cheated because they refuse to fix their broken game.

[.458]

Novawing24 wrote...

.458 wrote...


This just means you must call by telephone every day. When this happened to me, some of the people "just thought it was fixed" and it only helped part of the people. Some EA people will simply say they thought it was a BW issue, and not even try. Do not stop calling. It took me about 4 weeks just to be able to post on forums because EA does not take it seriously, and BW only points at help links to EA. Catch 22. If they tell you it will be fixed, it is just to keep you from calling. Keep calling. Do not take no for an answer, it is the wrong answer. It is an irresponsible answer.

Sadly mate the only contact number I have for EA (I live in Australia) is a premium 1900 number that charges around $5 per minute. Already wasted too much money on this game.

Instead my next step is I have reported this game to The Fair Trade Commision here in Australia to ask for assitance in getting a full refund of the game for both myself and my partner.

I have also committed to a boycott of all future EA and Bioware titles for the foreseeable future. This makes me somewhat sad as I am a longgtime fan of the Command and Conquer series of games but alas I will no longer be able to play future titles there either.

Novawing

I know the feeling, and although I will not let them off the hook for this game which I paid for, I have already started purchasing other software from other brands and will never again purchase this brand.

[.458]

Creepy Turtle wrote...

A better idea is to hurt EA publicly via media and the internet.

Have news papers and other tv news channels also read these boards and send them our emails and tickets from the (So called) EA help desk and how they go about treating those who buy their product and are being cheated because they refuse to fix their broken game.

It would be interesting to turn it over to some of these TV show "troubleshooter" type news guys. On the other hand, marketing is a strange thing, and people tend to forget bad news about something they have not personally experienced...a year later, it might just be brand recognition, without the memory that it is "bad" brand. I do wonder what the TV station troubleshooter guys would think. Software and games tend to not be their topic. On the other hand, perhaps some of the tech sites that do reviews would.

[Creepy Turtle]

I think they have blocked my email completely now because I'm nolonger getting the auto respond email when you open a ticket

So now I'll start calling them 5 times a day till they give me back my credits.

[CenturyCrow]

EA: “You have lost your connection to the Mass Effect 3server.”
EA: “You have lost your connection to the Mass Effect 3server.”
EA: “You have lost your connection to the Mass Effect 3server.”
EA: “You have lost your connection to the Mass Effect 3server.”
EA: Your connection to the game has been lost.”
EA: “You have lost your connection to the Mass Effect 3server.”
EA: “You have lost your connection to the Mass Effect 3server.”
EA: Your connection to the game has been lost.”
EA: “You have lost your connection to the Mass Effect 3server.”
User: EA, you have lost your connection to the customer.”
EA: Your connection to the game has been lost.”
User: EA, you have lost your connection to the customer.”
User: EA, you are losing your customers.


Disconnects are more frequent now. After 2 or 3 of them, I just start up another game. I can take the hint EA.

Modifié par CenturyCrow, 22 mai 2012 - 06:13 .

[darth_lopez]

40 more posts and we'll be 2x the largest sticky thread yay us... and yet there is no response... -.-