73 réponses à ce sujet

[Siklos99]

Hi. It seems I'm having a rather rare problem.

After the game starts and the game connects to EA-servers, the game gives a following error message:
"Unable to authorize the listed dlc. Please log in to the Alliance Network with the account used to purchase the DLC. Collector's Edition Online Pass Entitlement From Ashes"  

The game runs perfectly (I had to fix the internal directx error using 
 during the installation) , the connections to ea servers are working, I am able to play co-op. The problem is the DLC, it just won't work. I tried to solve the problem with support, but no success there. 

Things I tried already: 
1) Reinstalling several times (with admin-account, with clean boot)
2) Updating and fixing the game and the dlc using origin (including 
http://forums.techar...mes/1457089.htm )
3) Making sure social.bioware.com sees dlc as registered
4) Being logged in everywhere (origin, social.bioware.com) while trying everything
5) Disabling every firewall from computer and modem while doing things above
6) Trying different internet-connection

So guys, any ideas? 

Thanks.

[Siklos99]

Oh and more information:
PC/Win7 64bit

[MwRDKY]

Join the club, and I've just came back from a session with EA online support chat. I've filed my case with them last Friday (23rd March) and they still "working on it"...buggers.

And yes, I've tried everything in the book and including what you listed out here. This has to be screw-ups at EA/BioWare side. My hunch is that patch 1.01.

[Siklos99]

Don't feel too hopeful, I bought my ME3 on release-date, contacted the support 2 days after I bought it and they started to solve the problem last friday with some expert. I was told my messages were "lost in the system". And today I got "there is nothing we can do, you were the only one with this problem. It's probably your computer"

So now I hope someone here would have solved this problem.

[Piponice]

I've got the same problem.
In my options i dont have "downloadable content" option.
I bought the DLC and when i start the game the message "unable to authorize the listed DLC"
Anyone here knows how to solve this problem?

[MwRDKY]

The "good" news is, this problem seems to be spreading so if more people take it to EA/BioWare, it might more compel them to do something...

The bad news (really bad news) is that there's no answer so far, dead silence, this is worse than the "shown the finger" treatment...

[MwRDKY]

Why BioWare ignore us?

[Gemini Freak]

Got the same damn problem here.

[Ichigo-16]

I just ran into this problem when I reinstalled ME3.

[Ichigo-16]

Just found a fix at

http://www.gametouri...-dlc-error.html

Just right-click on each add-on and click "check for updates", this fixed it for me and I hope it helps.

[MwRDKY]

Tried that for God knows how many times and they always said I've the latest edition, and naturally, not working.

[Wynessa]

It almost sounds like a registry key issue.
That was a big problem for some with the DLC for Mass Effect.

[BronD69]

Open origin go to your game libary find Mass Effect game and at the bottom left of the Mass Effect game you will see 2 small boxes
one for cloud storage and one for DLC,click DLC and this will allow download, close origin and start the game from desktop icon.Hope this makes sense!!

Modifié par BronD69, 02 avril 2012 - 06:43 .

[MwRDKY]

BronD69 wrote...

Open origin go to your game libary find Mass Effect game and at the bottom left of the Mass Effect game you will see 2 small boxes
one for cloud storage and one for DLC,click DLC and this will allow download, close origin and start the game from desktop icon.Hope this makes sense!!

Neither that works.

[Bjur]

Got the same problem here. Only way to play now is to disconnect my internet as that skips the athorization of the dlc on startup of the game. Played trough the game twice with no problems before this, with the dlc installed. This started when the ME3 server became "unavailable".

[JordaJ320]

yep, I pre ordered the collectors edition and I've seen that message every single time I boot up the game. I should say that besides that message I still have access to everything in the collectors edition and the pre order bonuses. It's just an annoying message really.

[Tornomer]

I pre-ordered the game and have been playing fine until last week, couldn't participate in the N7 Operation... I'm getting this error:
http://puu.sh/nEdt

The problem has to be on their end since my friend can log onto my computer with his account and play ME3 fine. He pre-ordered the game when I did and does not have this problem.

I've contacted EA help, the first person disconnect me after telling me I have to re-download the DLC. The second person escalated the problem and gave me problem # but have not heard anything since.

Modifié par Tornomer, 03 avril 2012 - 07:13 .

[Wynessa]

This may not work for everyone.
*this is for Windows 7 but it may work on other versions*

1. Press [Windows]+[R]
2. Type in "gpedit.msc" (without " ) and hit enter
3. Under "Computer configuration" press on "Administrative Template" -> "System" -> "Internet communication management" -> "Internet communication settings"
4. Search for the entry "Deactivate automatic root certificate update"
5. Doubleclick it
6. Check "Not Configured or Disabled"
7. Hit "OK"

Failing this have you manually uninstalled origin and then re-installed / updated to the latest client.

https://help.ea.com/...stalling-origin

http://www.origin.com/download

[Siklos99]

Wynessa, it seems that Win7 Home premium doesn't contain gpedit..

[Wynessa]

Siklos99 wrote...

Wynessa, it seems that Win7 Home premium doesn't contain gpedit..

Oops sorry I forgot that it's only in the Professional and Ultimate versions.
I will look for a workaround for the Home versions.

[iNgUmA69]

Wynessa wrote...

This may not work for everyone.
*this is for Windows 7 but it may work on other versions*

1. Press [Windows]+[R]
2. Type in "gpedit.msc" (without " ) and hit enter
3. Under "Computer configuration" press on "Administrative Template" -> "System" -> "Internet communication management" -> "Internet communication settings"
4. Search for the entry "Deactivate automatic root certificate update"
5. Doubleclick it
6. Check "Not Configured or Disabled"
7. Hit "OK"

Failing this have you manually uninstalled origin and then re-installed / updated to the latest client.

https://help.ea.com/...stalling-origin

http://www.origin.com/download

Thanks for the suggestions, can't verify myself at the moment as I'm still re-downloading ME3, but I've posted links to this thread in these other two threads on the same subject:

http://social.biowar.../index/11257798

http://social.biowar.../index/10307454

Modifié par iNgUmA69, 10 avril 2012 - 10:56 .

[MrMooie]

Wynessa wrote...

Siklos99 wrote...

Wynessa, it seems that Win7 Home premium doesn't contain gpedit..

Oops sorry I forgot that it's only in the Professional and Ultimate versions.
I will look for a workaround for the Home versions.

Hello, 

I have Ult x86. It was already set to Not Config but tried disabled and enabled anyways. I get the same thing. 
I haven't uninstalled yet. I'll wait for someone else that is already reinstalling to do it. 

[Tuix]

just tried it... guess what... it doesnt work ;/

[Wynessa]

Ok is the EA Core Server Application allowed through your Firewall.
The file should be C:\\Origin Games\\Mass Effect 3\\Binaries\\Win32\\Core\\EACoreServer.exe
If not you may need to add it.

[Kopikatsu]

Wynessa wrote...

Ok is the EA Core Server Application allowed through your Firewall.
The file should be C:Origin GamesMass Effect 3BinariesWin32CoreEACoreServer.exe
If not you may need to add it.

It is.