Today i received an email from EA to contact them back from the last unresolved issue.
Case #03343300
I contacted them through chat and here's our conversation:
Vinod:Thanks for contacting EA Help! My name is Vinod how may I help you?
you:Case #03343300
Vinod:Please do not worry, I'm here to help you out.
Vinod:Do you mind holding for some time while I pull up the account details?
you:i don't mind, go ahead
Vinod:Thanks.
Vinod:I'm still looking into your issue. Thanks for your patience.
you:About two weeks ago I was Playing Mass Effect 3 Multi-Player. I had over 66000 Credits, I was about to purchase A Spectre Kit and a pop Message said i wasn't able to purchase at the time to contact EA customer Service. Later that day I started playing Mass Effect 3 Multi-Player and i had lost 60000 credits.
Vinod:I am sorry it is taking more than what I expected so Would you mind holding for a couple of more minutes while I check for the case status further?
you:sure, do you need my EA/ Origin log in name>
you:?
Vinod:Its wouldn't require as case id contains all the information there.
Vinod:I'm almost done, please allow me few more minutes.
you:alright
Vinod:Thanks.
you:I forgot to mention this earlier, I also lost another 5,000 credits thinking it was a once time bug when i tried to purchase a Recruit kit
Vinod:Its after you submitted contacted us?
you:yes
Vinod:I sincerely apologize that you had to wait longer than expected. I really appreciate your time and co-operation.
Vinod:I have checked your case id and found that its under investigation.
Vinod:The team would contact you via e-mail regarding this once they are done with the investigation.
Vinod:As you lost 5K credits again.
Vinod:I would add this information to the previous case.
you:Also they suggested that i post this Issue on the BSN forum
Vinod:This would help the team to investigate one case, instead of checking two cases for one account.
Vinod:Yes, its always better you post the your issue at forums as admin/mod can come up withsomething helpful, meantime your issue is investigated by the team here.
Vinod:Please be ensure that I have added "high priority" note with your issue so that it get extra care.
you:thank you, is there anything i can do to prevent me in the future from losing Credits?
Vinod:The team should be able to provide you the exact information regarding this, however you canclear console cache, this might help you in many ways.
Vinod:Should I provide you the steps to clear console cache?
you:what would clearing my cache do?
Vinod:It would clear the console's unwanted files that could be re-downloaded.
Vinod:There may be some corrupt files on your system. Let’s try to delete these files by following the steps below:
1. Press the PS button on the controller to enter the PLAYSTATION 3 XBM (XrossMediaBar).2. Select the Game tab.3. Select the Game Data Utility and press the X button.4. Select your game5. Find and delete all the files listed.
you:would that erase my saved progress,credits or other important imformation?
Vinod:No, it would just clear temp files.
Vinod:Thank you for contacting EA. Is there anything else I can help you with today?
you:will i hear from someone with the "high priority" note on my issue
you:is there anything you can do to help me out?
you:will i able to recover those lost credits?
Vinod:I understand how annoying this has been. Trust me,had it been possible,I would have certainly done it for you.
Vinod:I appreciate your interest and involvement in the game, Trust me, had it been possible, I would have added the credits right away.
you:alright, i understand. thank you.
Vinod:If you need help with anything else, please feel free to contact us anytime!
Vinod:Bye and take care!!
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