Back then, I had no problem and played with windows XP.
When my hard disk drive had a problem, I changed it, buyed windows 7, installed the game again, connected to my account (where I can still see my old characters, even those from the DLC content), but the DLC content remain unautorized now (while they are recognized by my BSN account).
And of course, the redeem code have already been used, so I cannot use it again.
Ultimate edition: DLC unautorized after hard disk drive change.
Débuté par
Kakita Tatsumaru
, mars 27 2012 10:44
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#2
Posté 28 mars 2012 - 02:26
Thandal N'Lyman
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a. Do the DLC show-up on your entitlements page? social.bioware.com/user_entitlements.php.
If so, you might have to re-download them to get them working.
b. Have you contacted EA Customer Service? support.ea.com
They're the only ones who can fix authorization issues. I always recommend using "Live Chat" through the "Talk to a Game Advisor" link.
If so, you might have to re-download them to get them working.
b. Have you contacted EA Customer Service? support.ea.com
They're the only ones who can fix authorization issues. I always recommend using "Live Chat" through the "Talk to a Game Advisor" link.
#3
Posté 28 mars 2012 - 11:54
ShinsFortress
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c. (personally, I would place at 
.
Check the relevent stickies and ensure you are patched to 1.05.
.Check the relevent stickies and ensure you are patched to 1.05.
#4
Posté 28 mars 2012 - 11:55
Kakita Tatsumaru
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Thanks for the "live chat", it worked well.
#5
Posté 28 mars 2012 - 10:53
Thandal N'Lyman
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@Kakita Tatsumaru; Glad that worked. I've had excellent luck using the "Live Chat" support.
The techs have to run through their script step-by-step, but they get it fixed in the end.
The techs have to run through their script step-by-step, but they get it fixed in the end.
