16 réponses à ce sujet

[jimbo32]

This forum moves awfully fast for a Tech Support board, and it seems as if most of the problems are multiplayer glitches.

I tried using the EA Help Center for bug reports ("Talk to a Game Advisor") but I got this ridiculous email reponse telling me to address any further questions or concerns regarding Mass Effect 3 to the Demo Release Date and Information thread.


In my opinion we need seperate Bug Report sub-forums for both SP and MP. The Tech Support forum should (imo) be for people having trouble with installation, configuration, or system issues.

[jimbo32]

Bump for BioWare response!

[Nasulprak]

I've wondered too.

http://social.biowar...4/index/9260154 seems to indicate that we should use "please contact BioWare Game Support."

But when you use that, they refer you back to these forums.

We end up with a lot of repeated threads on the same issue such as:
http://social.biowar...x/10047618&lf=8
the Original Poster has quite a list of links.


I found this thread to be appropriatlyt named:  "BUG REPORT THREAD", but under utilized.  http://social.biowar...4/index/9415370


If we all as a community agree to some standards or specific thread, then maybe we will get an official response.  Most likely, they are lurking, take relevant data from our posts and enter them into their database.

A good bug report will have the following:

-Description of bug.  (Good place to mention Severity, setting a CPU on fire vs, spilling mistake in Greek subtitles in obscure party banter)
-Workarounds, if they exist, or mention they do not exist.
-Steps required to reproduce (best to start from the beginning, with Hardware definition, install date, patch info, mod info, number of playthroughs, relevant choices, etc...)
-Expected Result.  Explain what would happen if the bug did not exist.
-Actual Result.  Explain what occurs because the bug exists.

It is also good to note reproducability rates or how often it has been seen.

I'll admit to being a bit lazy in the full descriptions, but more info is better than less.

Modifié par Nasulprak, 30 mars 2012 - 12:28 .

[jimbo32]

Another bump for a BioWare response!

[jimbo32]

Bump for a BioWare response.

Just got another message from EA support regarding my bug report referring me to the Demo Release Date thread. Very helpful!

[KristianStarfury]

bump

[jimbo32]

Another bump for a response

Modifié par jimbo32, 03 avril 2012 - 04:52 .

[jimbo32]

jimbo32 wrote...

Another bump for a response

Jeez, are there no mods on this board at all? If you don't want our bug reports, please just say so.

[ScrambledEggs]

Amusing conversation I just had:


tech:Thanks for contacting EA Help! My name is tech how may I help you?
you:Well, I am asking about ME3 multiplayer
you:Recently there was a thing where if you promote 2 characters you get a reward, yes?
you:I did that, but did not receive.
you:I went to the "entitlements"
tech:May I know from where you received this information?
you:To which information are you referring?
you:What information?
you:What are you asking?
you:...hello?
you:are you familiar with this "Operation Raptor" thing?
tech:I mean you informing me that if player promote 2 characters and receive reward, may I know from where you receive this information?
you:Ah.
you:That.
tech:Yes.
you:Well, it was announced on the Bioware blog, etc.
you:http://blog.bioware.com/2012/03/28/operation-raptor/
you:Note: Individual Goal: Promote 2 characters. Commendation Pack awarded to individual players upon successful completion.
tech:Let me check.
you:I received a Victory Pack, but did not receive a Commendation pack.
you:So you don't know about this?
tech:Thank you for providing more detail information.
you:Should I have picked a different issue, and been routed to a different department?
you:I picked "online services"
you:Perhaps I should have picked "gameplay"
you:Hm.
tech:For any issue you can contact us.
you:Ah.
you:OK
tech:You can post this issue on forum since we don't have any such type of Commendation Pack awarded right now, our ingame expert will assist you in this issue.
tech:We don't have tools to provide you this item.
you:How do I post the issue?
tech:Allow me to provide you the forum link:
you:By all means.
tech:Please post your issue on:
tech:http://masseffect.com/agegate/?url=%2F

[ScrambledEggs]

Funny thing is, I get here and apparently it's "for fans to help other fans with issues". What kind of tech support system is this?

[ScrambledEggs]

Just reported my own post for plagiarism. Perhaps that will attract moderator attention.

[jimbo32]

jimbo32 wrote...

jimbo32 wrote...

Another bump for a response

Jeez, are there no mods on this board at all? If you don't want our bug reports, please just say so.

[Sarifa]

I'd love to hear this. Am so fed up with the multiplayer pack errors that suck the credits but give nothing. Been looking for a way to have a 1 on 1 with a tech dude who can actually check this problem for me, it's about 80% of the time I get the pack errors.

Sells out on the single player ending, and a vacuum of nothing in upgrading multiplayer characters. Biggest money waster I've done in years this game.

Modifié par Sarifa, 04 avril 2012 - 07:10 .

[RebelTitan428]

i talked to ea support and they told me to delete all my game files and start over...
i have to convo saved too

[Woffen5]

Welcome to the world of... well.. any kind of support.

Seriously, half of the support personel Ive talked to over the years seem extremely incompetent.

Modifié par Woffen5, 04 avril 2012 - 11:40 .

[jimbo32]

Woffen5 wrote...

Welcome to the world of... well.. any kind of support.

Seriously, half of the support personel Ive talked to over the years seem extremely incompetent.

Depends on how much importance the company places on keeping their customers happy. If you get someone who's obviously in the US or Canada (rare, but it happens) I think that says a lot about a company. It's unfortunate that more and more companies look to save a buck by exporting their support jobs to India.

When I get a poorly trained and hard to understand "support professional" reading from a prepared script, it tells me that the company cares more about their bottom line than they do about keeping their paying customers satisfied.

[MwRDKY]

jimbo32 wrote...

Woffen5 wrote...

Welcome to the world of... well.. any kind of support.

Seriously, half of the support personel Ive talked to over the years seem extremely incompetent.

Depends on how much importance the company places on keeping their customers happy. If you get someone who's obviously in the US or Canada (rare, but it happens) I think that says a lot about a company. It's unfortunate that more and more companies look to save a buck by exporting their support jobs to India.

When I get a poorly trained and hard to understand "support professional" reading from a prepared script, it tells me that the company cares more about their bottom line than they do about keeping their paying customers satisfied.

The said company got "crowned" as the "worst company of 2012", and we all know why...