malra wrote...
Garlador wrote...
I've actually filed a complaint with the Better Business Bureau and the Federal Trade Commission against Capcom for the crap they've pulled... I just had the misfortune of having some idiot file a complaint against Bioware for its endings at the same time (there's a difference between colossal disappointment and ILLEGAL false advertisement).
My complaint centered on their misleading advertisements that claims that on-disc content is "downloadable" content (when you don't download any content at all), as well as the fact they advertised a 2v2 local online co-op mode in Street Fighter x Tekken that is just not there in 360 copies (even if the videos, pamphlets, the game's own manual claim it should be).
Their response? I kid you not, here was Capcom's response to my formal complaint:
"Capcom does not believe there is any difference between downloadable and on-disc content besides the method of distribution. There is no discernible distinction. We apologize for the missing mode in the Xbox 360 version; the advertisements and manual printing were errors. We have no plans on adding this feature into the game. We suggest purchasing the PS3 version for the full experience."
... And thus Capcom pushed me to the edge. I MAKE video games; I know how the industry works, how development works, and I know the difference between questionable business tactics (day-1 DLC, online passes) and outright illegal and dishonest business practices (misleading advertisements, mislabeled content, etc.)
Too many people don't know their own consumer rights. I do.
So, note to all reading; avoid Capcom products like the plague. If you MUST buy a Capcom game, get them second-hand from the used games market.
The company in no way whatsoever deserves a single cent of your money, no matter how good their games are, not so long as their games intentionally give paying customers an intentionally inferior product from the one advertised, marketed, and promised.
actually, I believe that El-Spiko would say that his complaint also centers around false advertising, not a sad ending. and the complexity of the whole bioware/ea complaint will take on new meaning if bioware tries to come out and say they had a "real' ending in the works as they were advertising this game as a complete ending to a trilogy.
personally, i'm surprised more of you weren't aware of the capcom thing or the getting rid of disks/used games future. what do you think the ea origin account is all about? the implications of the ea/bioware retake mass effect confrontation has implications beyond just a simple game ending.
The difference is, I definitely feel Bioware didn't fulfill their promises... but in a court of law, their use of phrases, such as "wildly different endings" and "we wouldn't do one bespoken ending" can't be factually, unequivocally proven to be false. The consensus is that their words were untrue, but there are some, even in Bioware, that felt they delivered on their promises.
For Capcom, however? 100%, undeniable FACT that they advertised a selling-point feature that is missing in the game, admitted they did so, and then said that advertising it was "an error" and that they won't put it in the game, nor refund people who bought the game based on their own irrefutable, admitted lies and deceit.
In Capcom's case, it's not a matter of semantics or opinions; the proof is there, undeniable, and they've even admitted it outright. They lied about a key feature of the game, then didn't bother to tell people it wasn't in the copies they bought, even while their advertisements are STILL running on websites.
In court, Bioware has a good defense; they can simply argue a divergence of expectations and misunderstandings. In Capcom's case, there is no defense, nor do they even attempt to hide it. They just feel they're so big and powerful and wealthy they can literally lie to their customers' faces, break their word and federal law, and get away with it.
As a game developer and a customer, I will not abide such blatantly apprehensible behavior. They are not above federal law, and violating the Federal Trade Act, which spells out quite clearly the nature of, and penalty for, false advertsiement, I hope they get their due comeuppance soon enough.
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Space Invaders here I come!
