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[Storenumber9]

I don't see it as monstrously bad that they kind of rejected the gift. They know the cupcakes were sent to mock them (essentially), and it's probably hurtful to the team to see the lengths that fans will go to express their anger over their game.

But, if anything, I'm pretty sure that Bioware understands and at least respects the creative nature in which their fans choose to protest and/or express their displeasure over the endings.

[Sequin]

Hsuzy1987 wrote...

I'd feel pretty rotten if I was one of the grunt (pun intended) programmers at BW receiving one of those cupcakes TBH

I think they would be able to take it as tongue-in-cheek, but I also agree that it would feel pretty weird when you have nothing to do with why people are so upset to be eating a protest cupcake. The way I see this story, Bioware got the message fans are upset with the ending to ME3, is encouraging ongoing feedback from their fans, complimented their fans on their creativity, and to top it all off some children got a surprise batch of cupcakes on behalf of the BSN. How anyone can interpret any of that in a negative way is a bit confusing to me. As Admiral Anderson would say:

"Ya did good, BSN. Ya did good. I'm proud of you."

[BrotherlyTech]

Is it a stretch to think maybe Bioware is attempting to give us a hint to the DLC?
"We got three options, so we're gonna pick a fourth?"

Community manager Chris Priestly posted the following statement on BioWare's forums:
Today, we received the 400 cupcakes you collectively sent us through your donations to express your feelings about the endings of Mass Effect 3. We want you to know; we are indeed listening to all fan response and acknowledge your feedback. We appreciate creative and thoughtful attempts like this one.
The gesture certainly gained our attention both with its creativity and deliciousness. However, while we do appreciate that fans were creative in how they expressed their views, after a lot of discussion, we decided ultimately the reason that they were sent was not done in the context of celebrating the work or accomplishment of the Mass Effect 3 team. This is a subtle, but important aspect in determining how to pass the feedback to the team.
BioWare regularly works with many deserving charities, as such it was decided that rather than passing out the cupcakes to staff or wasting good food, to donate them on behalf of our fans to a local Edmonton youth shelter. We know that for the kids that have to use this facility, something as simple as a cupcake is a rare treat and would definitely brighten up their day. Thank you to the fine folks at the local youth shelter for accepting the donation and to the fans who donated the cupcakes.
Please keep providing your feedback on Mass Effect 3, we’re still listening.

While most of what I'm seeing is people taking a backhanded slap, in this

"However, while we do appreciate that fans were creative in how they expressed their views, after a lot of discussion, we decided ultimately the reason that they were sent was not done in the context of celebrating the work or accomplishment of the Mass Effect 3 team."

I'm thinking its being taken out of context without the next line which is

"This is a subtle, but important aspect in determining how to pass the feedback to the team."
That almost, ALMOST sounds like a "backhand slap" to the team with that line in there.

Modifié par BrotherlyTech, 30 mars 2012 - 01:10 .

[MaaZeus]

Oops, didnt realise there was a thread already. Bumped up the old one.

Anyway, well played Bioware, well played. Though you cheated. There was not supposed to be a 4th ending to this. Nice jab at our charity drive too. (or am I reading too much into this?) Though I guess Thomas will be dissapointed for not getting cupcakes afterall...


Though I am surprised that Bioware took this so personally. (I think atleast. Judging from Chris's post) The whole cupcake thing was mostly a friendly joke to my understanding. But I guess I shouldnt be surprised, they are the ones carrying the wound.

Modifié par MaaZeus, 30 mars 2012 - 01:11 .

[Shaoken]

I missed a lot of the pages since I can't be bothered to read them, but why are people acting like these cupcakes should count as feedback? They're not; they at best said "your endings were all the same and bad" (and at worst bing "your work is terrible" and esentially a slap to the face). That's not feedback, it's not really saying anything useful.

But some people are (from the first few pages) spinning this into a "Bioware is against feedback that doesn't suck up to them" and using it slam them for donating cupcakes to charity.

[GoblinSapper]

Shaoken wrote...

I missed a lot of the pages since I can't be bothered to read them, but why are people acting like these cupcakes should count as feedback? They're not; they at best said "your endings were all the same and bad" (and at worst bing "your work is terrible" and esentially a slap to the face). That's not feedback, it's not really saying anything useful.

But some people are (from the first few pages) spinning this into a "Bioware is against feedback that doesn't suck up to them" and using it slam them for donating cupcakes to charity.

Because they outright say they don't take feedback that doesn't suck up to them. I don't need to be admonished like a child by the people I pay to provide me with entertainment products.

[blue_cosmos]

 Initially, I just felt kind of insulted that Bioware rejected the fans' gifts.  But upon reading more of the comments in this thread, I think Bioware really did think through whether to accept the gifts or not... and it can be interpreted that it's probably better that they didn't.

[Shaoken]

GoblinSapper wrote...

Shaoken wrote...

I missed a lot of the pages since I can't be bothered to read them, but why are people acting like these cupcakes should count as feedback? They're not; they at best said "your endings were all the same and bad" (and at worst bing "your work is terrible" and esentially a slap to the face). That's not feedback, it's not really saying anything useful.

But some people are (from the first few pages) spinning this into a "Bioware is against feedback that doesn't suck up to them" and using it slam them for donating cupcakes to charity.

Because they outright say they don't take feedback that doesn't suck up to them. I don't need to be admonished like a child by the people I pay to provide me with entertainment products.

Err, no they don't. At no point did they say they considered cupcakes feedback. Because cupcakes aren't feedback. They're food. You eat them. You don't look to them for inspiration. You eat them as a treat. Except in this case the cupcakes were, let's be honest, a slap to Bioware's face. Doesn't matter if they deserve it or not, you're still nakedly insulting them over an aspect of their work. Then accusing them of false evils when they take your jab at them and give it to people in need of a pick-me-up.

How about this; next time you make a mistake, me and some other posters send you a shirt mocking your mistake. Would you wear that shirt whose sole existance is to remind you that people didn't enjoy your effort?

[cutegigi]

Shaoken wrote...

I missed a lot of the pages since I can't be bothered to read them, but why are people acting like these cupcakes should count as feedback? They're not; they at best said "your endings were all the same and bad" (and at worst bing "your work is terrible" and esentially a slap to the face). That's not feedback, it's not really saying anything useful.

But some people are (from the first few pages) spinning this into a "Bioware is against feedback that doesn't suck up to them" and using it slam them for donating cupcakes to charity.

huh?
the best is: cupcakes. delicious. in 3 color.<3
if you want too se hate, you will see it anywhere. no matter its actually there or not.

im very sure cupcakes is not the item of choice to represent hate. 

[cavs25]

Thats kind of unfair we couldn't give their ending away to charity...(not like we want to torture those in need)
Somebody needs to send a cake that says..."See you didn't like the three choices either"

[SimonTheFrog]

well put, Shaoken

I think they did the right thing.

I also think that sending the muffins was genius!!

[RACDB]

Good on Bioware. Let it go. Change is coming.

[Shaoken]

cutegigi wrote...

Shaoken wrote...

I missed a lot of the pages since I can't be bothered to read them, but why are people acting like these cupcakes should count as feedback? They're not; they at best said "your endings were all the same and bad" (and at worst bing "your work is terrible" and esentially a slap to the face). That's not feedback, it's not really saying anything useful.

But some people are (from the first few pages) spinning this into a "Bioware is against feedback that doesn't suck up to them" and using it slam them for donating cupcakes to charity.

huh?
the best is: cupcakes. delicious. in 3 color.<3
if you want too se hate, you will see it anywhere. no matter its actually there or not.

im very sure cupcakes is not the item of choice to represent hate. 

They were cupcakes designed to intentionally invoke the common argument against the endings. You're taking what should be a gift and turning it into an insult, and wondering why Bioware decides not to eat them (be greatful I didn't throw in a "difficult to swallow" pun in there someone, it probably would have physically hurt anyone who read it).

[natalZ]

I think that would be nice if in any future DLC, shepard make a comment about cupcakes like "Things are not so sweet like a cupcake."

Instant win.

[Flextt]

Actually I thought the cupcakes were not to only punish Bioware but also treat them to something for their hard work.

[jimmyw404]

Flextt wrote...

Actually I thought the cupcakes were not to only punish Bioware but also treat them to something for their hard work.

They were. Casey Hudson thought that a treat with three similar choices was too much of an insult for his team.

[MikeRoz]

They will only accept messages we send (cupcakes or otherwise) if they are wholly congratulatory and celebratory? Sounds exactly in line with previously issued statements. They are nothing if not consistent.

[Souris]

MikeRoz wrote...

They will only accept messages we send (cupcakes or otherwise) if they are wholly congratulatory and celebratory? Sounds exactly in line with previously issued statements. They are nothing if not consistent.

Except they have stated previously that they will take constructive criticism and feedback if it is useful and well thought out, however, they will not take it if it is not helpful, or if it is insulting.

These cupcakes are insulting. Good on them for turning it into something positive for the kids.

[Namz89]

Souris wrote...

MikeRoz wrote...

They will only accept messages we send (cupcakes or otherwise) if they are wholly congratulatory and celebratory? Sounds exactly in line with previously issued statements. They are nothing if not consistent.

Except they have stated previously that they will take constructive criticism and feedback if it is useful and well thought out, however, they will not take it if it is not helpful, or if it is insulting.

These cupcakes are insulting. Good on them for turning it into something positive for the kids.

If the cupcakes were insulting, so were the ends. Only that we didn't have the choice to give the "solutions" away for charity and ignore the godchild.

[ThePanzer99]

 When a development team considers cupcakes sent in protest as inappropriate and/or non-constructive criticism what they are really saying is the only constructive criticism they take is a pat on the back.

They clearly don't get they've broken their base and are going to lose core customers. They aren't a big fish, they're a niche developer. If you sell 17 million copies like MW you can afford to lose people. When you ship 3.5 million you can't take the frankly sh/tty attitude they've consistently held since the storm broke.

I'll be very surprised if we see anything other than more of the same at PAX.

[DESTRAUDO]

It was a back handed gift. And not only did they take that insult from you people they took out all the comments that came with them and kept them. Bioware have actively soaked up every bit of vile hatred from you people in hopes of sucking out some usable information from it. Not only do you want them to redo the ending but you want them to suffer for it. There is not a thing bioware could do, not a reaction they could make that would not be spun on this forum into some deep insult to the fan-base or brushed off with some snide witty retort that you guys can high five each other over.

Really giving them lots of incentive to do as much extra work on the endings as possible. Really. Bravo. What you deserve at this point is a picture added to the end of the game with the catalyst saying 'deal with it'.

[LittleTito]

*Jingle* Oh what did we learn today, Señor BSN? *Jingle*

Today we learnt that;

1. Priestly plays a mean backhand - don't play tennis with him;
2. Some kids got free cupcakes which is really cool; and
3. It's a good thing no one poisoned the goods even though some here did nurse that fantasy.

[sargon1986]

What Bioware did was irresponsible...

THEY SPOILED THE ME3 ENDING TO THOSE KIDS!

[ThePanzer99]

This is so stupid I have to post twice. When Joe Paterno was fired PSU football fans took to the streets, turned over a van, and destroyed property. That's a bad fandom.

Bioware customers send cupcakes as a peaceful protest. CUPCAKES. But it's innapropriate feedback and are constantly being called an awful fandom or uncivil. (the "Shepard deserves better fans" crew are a good example)

Compare and contrast.

Modifié par ThePanzer99, 30 mars 2012 - 03:41 .

[ed87]

I really liked this kind of protest. Its getting a lot of positive attention which is always a good thing