126 réponses à ce sujet

[Apex Sammoth]

I am totally disappointed in the support for this game. Since release I have checked back here  everyday for possible patches on Game breaking issues and yet nothing has been said or done about it. We as Consumers of your Product should not have to get advice from other players of the game. This is something that needs to be addressed by you the Seller of a product that is well 1/2 ass. Issues with Processors, Graphics, CTD, Memory Usage. Look I am not looking for a fix to bugs in game unless they are game breaking and people have complained about some of those too. Seriously this is making me not want to buy anymore Bioware Products.

[Matthew Young CT]

http://social.biowar.../index/114300/9

[nonameform]

I must be the only satisfied customer in Tech Support forums. So far I've only encountered only one problem which was game-breaking for some, but not for me. There were several crashes, but to be honest I'm not 100% if it's the game to blame or my PC, which isn't very stable due to some hardware issues that I'm tired of investigating. I sure hope BioWare addresses most of the problems with hardware and bugged scripts in the future patches, though I wish they did it a bit faster.



On the other hand, most people complain about really bad support from EA and BioWare and I see people having problems with different versions of the game (Steam, EA, D2D etc.), which is pretty amazing. Though the core game is the same, all those layers of copy protection and different folder structures make more hassle than they should for a legal customer. As I've mentioned in the past, my game is still sitting in an unsealed box, while I'm playing with a cracked copy. This is silly, but at least I don't have headache with "Oh, no, my DLCs are unauthorized all of a sudden!" and such.

[Apex Sammoth]

nonameform wrote...

I must be the only satisfied customer in Tech Support forums. So far I've only encountered only one problem which was game-breaking for some, but not for me. There were several crashes, but to be honest I'm not 100% if it's the game to blame or my PC, which isn't very stable due to some hardware issues that I'm tired of investigating. I sure hope BioWare addresses most of the problems with hardware and bugged scripts in the future patches, though I wish they did it a bit faster.

On the other hand, most people complain about really bad support from EA and BioWare and I see people having problems with different versions of the game (Steam, EA, D2D etc.), which is pretty amazing. Though the core game is the same, all those layers of copy protection and different folder structures make more hassle than they should for a legal customer. As I've mentioned in the past, my game is still sitting in an unsealed box, while I'm playing with a cracked copy. This is silly, but at least I don't have headache with "Oh, no, my DLCs are unauthorized all of a sudden!" and such.

No some people have no problems at all but,  there is way too many people that do have issues.

[Apex Sammoth]

Matthew Young CT wrote...

http://social.biowar.../index/114300/9

The Game has been out for a Month and this is the best they can do ? Come on it's like buying a brand new car and not being able to drive it because they forgot to put the engine in it and now I have to wait. See I have posted before on this issue with games. The Facts are these companies and not just Bioware push there products out are not %100 tested or Finished. I don't know why we as consumers put up with game developers putting out games that are not %100 finished. I do understand how certain bugs are allowed to pass through in order to put the game out by there deadline but, issues that DAO has had since release is Totally Unacceptable. What's sad is I know Bioware has been very good with it's customers for a long time. It just sad to see that one of there Hyped games is such a Disaster Piece. I am hoping  they don't go down this road with other titles they have planned such as KOTR, ME2 etc. It makes me stop and think if I want to buy future games on release because of the issues this game had at release or should I just wait untill they patch it a month later.

[Nwalya42]

Do you expect bioware to be able to test the game on all of the millions of possible hardware/software configurations and make sure it works? Note that in order to make sure it works completely they would need to play through the entire game? The best way to make sure a game works is to release it and then patch it - there is no easy alternative. Thats one of the things about PC games.



In order to find some of the bugs that people mentioned, Bioware has to search though thousands of lines of code to find the location where some obscure bug happens given a certain hardware combination. Then they have to test that fix and heaps of others before putting it in a patch. They have to make sure that the patch won't cause more problems - there is a lot of work involved in patching bugs.



The only problem I personally have had is the memory leak which is easy to solve - exit the game and start it up again, or only play for 2hr segments (you are supposed to take a break every hour you know).

[TimelordDC]

Even the memory leak is not consistent, IMO.

I have had stretches where I have played for 6 hours straight without exiting the game and it still is ok.



The only issue I've seen is loading/saving when there are hundreds of files in the savegame folder but clearing out the older ones speeds up things there too.

[HeliusOD]

Alomst everyone has this issue; many of us are smart enough to recognize that the leak is becoming an issue, and quick save quit and reload it take all of 1 min for most. Though even if they fixed this problem im sure he will contiune to complain about everything else, Seriously though he acually wrote on his dxdiag post "alienware" just to make himself seem cooler why even include manufacture. Then again his issue is more promement since he's only running 3gb mem with windows vista ult .



Seriously who buys 32bit.

[Ags7682]

I have a number of issues, particularly with the DLC (Warden's Keep disappeared on me and I can't get it back, and I'm simply bypassing Shale until a fix is made) but this is the best game I have ever played -- extremely satisfying combat and an engrossing, complex world I enjoy gettng 'lost' in.

[Dex1701]

You do realize that there are several threads like this created every week in every game support forum in existence. Many thousands of people purchased the game. 30, 40, or even 100 people with issues in the support forums don't represent a statistically significant percentage of people that purchased the product.



Sure, most games are released with some bugs...that's par for the course. Games are complex software and developing for the enormous variety of PC gaming rigs is like throwing a rock at a distant, moving target. That said, most peoples' problems with games come from their own computers...and the fact that one game runs fine and another doesn't in no way proves it's the game's fault.



Anyway, all games have some bugs/annoyances. What you as a player can do is be helpful, polite, and submit useful information to the developer to help them research the problem. If it's something they can fix they more than likely will, but game patches require a lot of planning, QA, and testing, so don't expect a fix immediately. A poorly planned and tested patch can cause more problems than it solves.

[ScotGaymer]

I actually disagree with the OP on this.



I have been lurking on the tech support forums for a while now and while nothing on here is "official" - I have found that the Bioware staff (Moderators, Web Guys, Dev Team) all frequent these forums and do their best to answer questions and outstanding problems.

Or to collect data on them at least.



Its not official support but it is there.



The Official "Support" and I use the word support very very loosely, is done thru EA and done very very badly. The website claims "We will contact you about this issue within 24 hours", I sent them an email about the Oghren being missing bug about a week ago. Yet to recieve a reply.



Its rediculous and utterly pants.

[Apex Sammoth]

HeliusOD wrote...

Alomst everyone has this issue; many of us are smart enough to recognize that the leak is becoming an issue, and quick save quit and reload it take all of 1 min for most. Though even if they fixed this problem im sure he will contiune to complain about everything else, Seriously though he acually wrote on his dxdiag post "alienware" just to make himself seem cooler why even include manufacture. Then again his issue is more promement since he's only running 3gb mem with windows vista ult .

Seriously who buys 32bit.

I know your not talking about me? Because If I choose to run 32 bit.s there is a Reason. Also if you knew anything about Vista Ultimate it comes with both 32 and 64 bit edtions. If I did post Alienware in my Direct X Diag. it was there when I cut and pasted it I didn't type anything extra. If you are talking about me I am running 4gigs of Mem ** that Vista sees since there last SP DXdiag doesn't for another reason. I guess your so smart that you would of knew these things.

 Please give me a break it still has ntohing to do with the fact that EA/ Bioware hasn't addressed the issue with the game. I agree you can't make everyone Happy but, you are paying for the product period. Yes I do think they should take some time testing it on other types of systems hence why there are Beta Testers.

Modifié par Apex Sammoth, 03 décembre 2009 - 02:49 .

[Apex Sammoth]

FitScotGaymer wrote...

I actually disagree with the OP on this.

I have been lurking on the tech support forums for a while now and while nothing on here is "official" - I have found that the Bioware staff (Moderators, Web Guys, Dev Team) all frequent these forums and do their best to answer questions and outstanding problems.
Or to collect data on them at least.

Its not official support but it is there.

The Official "Support" and I use the word support very very loosely, is done thru EA and done very very badly. The website claims "We will contact you about this issue within 24 hours", I sent them an email about the Oghren being missing bug about a week ago. Yet to recieve a reply.

Its rediculous and utterly pants.

Yet you post a double standard. Does it matter if it was EA or Bioware both there names are on the Product. As I have said in the post that I am very Disappointed in Bioware in the support for this game as of now. Seeming they have had a good track record before.

[Shade Sharphook]

I have to agree that I am rather disappointed in Bioware over this release. I've never really liked EA since the 90s, so they had nothing to loose.

Its nice to see that Bioware staff do frequent the forums, and place little bits of useful info here and there. But I don't have hours a day to spend searching through these forums for these rare snippets, and I know quite a few people that just gave up with these forums after their problems on release week.

I just hope that things get a bit more organised (thank god the forums are starting to be better), and the good information is easier to find. Little things like a Bioware known issues list, what they are working on for the next patch, and what will be a few patches away, etc..... Having this placed on this sites main page or even the Dragon Age main page would be superb.

For now I just check the patch page every day, in the hopeful even that a new one has been released, and I may now actually be able to finish my first play through.

Modifié par Shade Sharphook, 03 décembre 2009 - 03:19 .

[warmaku]

90% of computer issues are user error/misuse

[warmaku]

have had not one single problem with the game

[ScotGaymer]

Apex Sammoth wrote...
Yet you post a double standard. Does it matter if it was EA or Bioware both there names are on the Product. As I have said in the post that I am very Disappointed in Bioware in the support for this game as of now. Seeming they have had a good track record before.

Actually no.

Bioware are not responsible for EA and EA are not responsible for Bioware. The only reason EA does the "official support" is because they "own" Bioware and hold the purse strings and want as much control as possible.

Thats it.

And quite simply without EAs financial support Dragon Age Origins would not be the awesome game it is; Bioware would not have have how many years they have had to create the game, would not have had the budget to hire amazing voice actors for the game from the Legendary Tim Curry, to Kate Mulgrew, to Claudia Black. All of them fairly big names in acting.

And unlike Oblivion/Fallout 3 they actually used these actors to their full potential. Ive watched some of the trailers and that where they talk to the actors and they loved taking part in the creation of DA:O, Tim Curry especially. I bet every one of them remembers it. I bet if you asked Patrick Stuart, Sean Bean, or Liam Neeson about their work with Bethesda they would go "que?"

Yes its all due to Biowares hard work, awesome writing staff, and amazing development team. But as much as it pains me to admit; none of it would have been possible without EA footing the bill for it.

Its not Bioware's fault that EA sucks.

[Mightyg]

Either way, not having a major patch after almost a month is disappointing, especially when there's so many issues that are affecting the game. there's 235 threads in the pc support forum alone. That's far from insignificant. I also find it strange that so many people that aren't having problems are lurking the tech support area. Bioware is a great company, but they did not do a good job this time around.

[Dex1701]

FitScotGaymer wrote...
Yes its all due to Biowares hard work, awesome writing staff, and amazing development team. But as much as it pains me to admit; none of it would have been possible without EA footing the bill for it.

Not true.  Dragon Age was all but finished when EA bought Bioware.

Apex Sammoth wrote...
I
know your not talking about me? Because If I choose to run 32 bit.s
there is a Reason. Also if you knew anything about Vista Ultimate it
comes with both 32 and 64 bit edtions. If I did post Alienware in my
Direct X Diag. it was there when I cut and pasted it I didn't type
anything extra. If you are talking about me I am running 4gigs of Mem
** that Vista sees since there last SP DXdiag doesn't for another
reason. I guess your so smart that you would of knew these things.

If you're using 32-bit Vista it is not seeing your 4GB of RAM.  Due to reserved I/O addresses in their architecture all 32-bit Microsoft OS's can only recognize 3.25GB of RAM.  Some server OS's that can use PAE to get around the addressing issue can use more than 3.25, but none of the desktop OS's can.  Here:
http://www.codinghor...ves/000811.html

Apex Sammoth wrote...
 Please
give me a break it still has ntohing to do with the fact that EA/
Bioware hasn't addressed the issue with the game. I agree you can't
make everyone Happy but, you are paying for the product period. Yes I
do think they should take some time testing it on other types of
systems hence why there are Beta Testers.

No games company can test with every system configuration.  Do you have any idea how many different combinations that is?  They would have to purchase literally millions of computers and hire a legion of testers.  They'd have to charge >9,000 for the game to pay for it.  Not to mention all of the nasty configuration problems, registry problems, outdated drivers, oddball 3rd-party devices, etc. that there's no way for them to know about.  Things like this happen.  You just got unlucky this time around (or there's something wrong with your PC or OS configuration).

No offense, but your complaint is...unrealistic.  Bioware's handling of the game's issues so far has been above and beyond what most companies are willing to do.  Wait for the patch...they're working hard on it.  It takes a lot of time and effort to create, test, and QA a patch for a game like this.  Have a little patience and play something else while you're waiting.  If you can't handle having a little glitch every now and then you might want to consider switching to gaming on consoles before you have a coronary.

Mightyg wrote...
Either way, not having a major patch
after almost a month is disappointing, especially when there's so many
issues that are affecting the game. there's 235 threads in the pc
support forum alone. That's far from insignificant. I also find it
strange that so many people that aren't having problems are lurking the
tech support area. Bioware is a great company, but they did not do a
good job this time around.

Um...really?  They released a patch a few days after the game was released, and they're working on the next one.  Since when do game companies release their first major patch after the first month?  That's really, REALLY unusual.

Aside from that, 235 threads in the PC support forum is nothing for a game that sold as many copies as DA:O did.  I lurk and post regularly in more than a few PC support forums on game dev sites, and a month out from release there's typically a lot more activity than this.  Were you around the Bethesda forums when Oblivion and Fallout 3 were released?  Hoo boy...

Modifié par Dex1701, 03 décembre 2009 - 05:34 .

[Nwalya42]

Mightyg wrote...

I also find it strange that so many people that aren't having problems are lurking the tech support area.

Personally, the reson I am "lurking" around this forum is to see if I can offer any help for some of the more mundane problems.

[Jab0r]

Personally, the reson I am "lurking" around this forum is to see if I can offer any help for some of the more mundane problems.

Same here.

In fact, you'll find that this is a universal truth on support boards and groups across the 'net - the support is mainly given by community members who aren't having problems of their own (either because they never did have problems, or they've been able to resolve them).

(or there's something wrong with your PC or OS configuration).

Also, this.

In a lot of cases, any problems aren't caused by the game, but by some other misbehaving software or device drivers on your system. And then everyone else has to hack in workarounds because that other developer didn't do things properly.

Microsoft has to put up with this sort of thing as well - the vast majority (more than 90%, IIRC) of Windows crashes are caused by bugged drivers. nVidia's graphics drivers alone account for over 30%.

[Loetek]

Jab0r wrote...

Personally, the reson I am "lurking" around this forum is to see if I can offer any help for some of the more mundane problems.

Same here.
In fact, you'll find that this is a universal truth on support boards and groups across the 'net - the support is mainly given by community members who aren't having problems of their own (either because they never did have problems, or they've been able to resolve them).

(or there's something wrong with your PC or OS configuration).

Also, this.
In a lot of cases, any problems aren't caused by the game, but by some other misbehaving software or device drivers on your system. And then everyone else has to hack in workarounds because that other developer didn't do things properly.
Microsoft has to put up with this sort of thing as well - the vast majority (more than 90%, IIRC) of Windows crashes are caused by bugged drivers. nVidia's graphics drivers alone account for over 30%.

And i thank you for helping.

[ScotGaymer]

I never said i didnt have problems.



I have.



Ive encountered the bugs with Wardens Keep and Shale. Ive hit a weird bug with Oghren not appearing.

And now im encountering a "not able to name Dog" bug in the Human Noble Origin story.



But comparitively speaking none of these bugs are game breaking or CTD causing. They are just really really irritating.

[Maddog UK]

The loading times issue is a pain in the butt. I know there are workarounds such as exiting and re-starting the game however this is quite annoying. I do sympathise with the Op. Maybe I am being un-realistic in what I expect a released game to be like but it appears to me that EA/Bioware don't give a sh*t about the end user so long as you have bought the product. My advice is don't play the game till some of the major bugs have been fixed. Go and do something else. That way you don't get stressed. If the bugs aren't fixed then don't buy another EA/Bioware product again.

[Elzarath]

Who cares about system setups? Or O/S architecture? ****, the issue is that some of us are experiencing problems with running DA:O as intended.



This isn't Oblivion or Fallout 3. BioWare built a rep staked on phenominal RPGs and customer support. Since EA's entered the picture they've dropped the ball, sure, but it was expected with the popularity of a game such as this. The character creator was released and they struggled bad to keep up with demand. Just give it time and ease up knocking on each other.