25 réponses à ce sujet

[borque87]

 NowIm really pissed off... Ive been playing just fine during 30 hours or so, and yesterday the game just does not want to connect to the internet. I cant press the login button and I cant load my game because of not being connected.

I opened all my ports, closed the firewall, activated my key in the register (had to do it manually), deleted my online token... Ive done it everything even uninstalling and installing again... BUT NOTHING.

I can force the game to load, once I put my cd key into the register, but that strips me from EVERYTHING ive done, related to DLC, Shale is gone, so is dragon armor, so is a lot of other stuff...

I STILL cannot connect to the internet and I STILL cannot get my game to load propperly without being connected!! WTF!!!!


WHY!?!?!WHat reason does the game have to not effing detect that my computer is connected to the damn internet!!! I love the game but why can't I play something I paid for!! And you want us gamers to PAY for games when I can't even play the original version!?!? pffff

[borque87]

bump

[borque87]

nothing?

[Jab0r]

Make sure the DAUpdater service is running.

Hit Start->Run and type "services.msc". Then scroll down to "Dragon Age: Origins - Content Updater". Select and click "Start the service", then try running DA again.

[Braph19]

I found a bad didn't solve my problems but it made me feel better.

[borque87]

Nothing, starting the service manually did not work

[borque87]

IS this really happening? There is NO WAY that I can play my game?

[gif4998]

I've had similar problems with my account and I'm honestly fed up with it. We bought it, we paid for it. Then when we want to use its not there. Frankly its disgusting that when I get off from work and sit down to play sometimes I can load my game....sometimes I can't. Fancy that? But we all line up and say thankee sai can sell us some more.... There has got to be a better way. It's ridiclous to have to be connected to ther servers to play the DLC. It is a single player game after all. And don't try and tell me its my connection, my pc, firewalls, or anything else because everything else works fine and yet this broken game that I spent entirely too much money for doesn't work. Where's a dex patch? The first play through I started Shale got stuck in the fade. My first dwarf lost his dragon armor after prison. Mages...well yeah mages enough said we all know about them. Great game balance between the classes and various encounters Bioware. 5 freaking stars for that.

But I will play it.... I paid for it. But can't say I'm wowed by a polished product. Its a good game but some of the flaws are quite glaring...and obvious...and would think fixable considering they know what the issues are and have released one patch that didn't do anything to the game that I could tell.

Personally with EA 's copy protected software being such a hassle I'm done buying anything they release....ever and I hope more people boycott them for their gestapo efforts to turn gaming from an enjoyable experience into one full of headaches. They really have gone too far with this.

/end transmission

[borque87]

HEEEELLO?

[FynAch]

I'm not great with opening ports and all that sort of stuff, but I did have the problem that when the game loaded up It said I wasn't connected to the internet. Found in the end that the Electronic Arts was being blocked by Peer Guardian. When I allowed the ports there in that program it connected me straight away.

If you have Peer Guardian, maybe check this? If not....sorry, I don't know what might help.



I'm about 30 hours into the game and have had no problems until yesterday. I've gotten to the Dalish and then Redcliff and the game crashes every 30 minutes at 24 and 56 mins past the hour. Is this a bug?

[Gunny5821]

Not having an internet connection should have anything to do with you playing the actual game! If you just want to play the game and side step the internet issue, load the game direct. The file to do so is called, DAOrigins.exe. Find that file on your hard drive and create a shortcut to your desktop. This will allow you to play and bypasss the net!

Gunny

Modifié par Gunny5821, 06 décembre 2009 - 06:36 .

[Fernando Melo]

There's no requirement at all to have internet to play the game (unless you're on a digital service that needs this, such as Steam), nor is internet connection needed to play DLC (after you've downloaded it and authorized it the first time).



If it isn't working that way for you then that is a bug, and not by design.



Most common issues seem to be related to the daupdater, or the cd key not having installed correctly - this seems to be more apparent with digital download versions for some reason. It may also be specific to your hardware/software/firewall/driver setup. There are several good workarounds here in the tech support forum for most of these until we can get them addressed in official patches.



For what it is worth, I look through our data a lot, and can assure you this is working for the vast majority of our players. However, clearly there are issues with the system and we're doing everything we can (including working behind the scenes directly with some of you on hot fix tests) to roll out updates and address this for all, not just some.



I completely empathize on this - as a player myself the last thing I want to do is get home and use up what little free time I have to troubleshoot a game I've purchased. We'll get there - but in the meantime please look into the workarounds on here, and I ask for your patience while we continue to work on official patches for the remainder of our players still experiencing issues.

[Eshme]

I like to concur, if i start up the game, and load a savegame it doesnt work for a few seconds. Until the login completes or so it seems. THis is everytime. "not authorized blablabla". So it seems authorizing first time isnt enough?

[borque87]

I have activated my cd key manually in the register, because the installation did not do it automaticly. I have forwarded all the ports, started the daupdater service manually, reinstalled and done all that again.



Checked firewall/deactivated firewall, antivirus, checked nat, checked DMC mode, done every single fix I have found here and NOTHING



It just STOPPED working, and becaus emy cd key was not in the register when I first played and was like this for 30 hours... The game REQUIRES that I am logged in to my bioware account to be able to load the game. If I am not, I loose all my DLC content, and of course the game does not detect I am connected.. so its a vicious circle.



I appreciate your comprehension Fernando, and the time you took to answer here. I really do (used to the call of duty modern war fare 2 forums... Infinity ward doe snot give a *"·$ about their customers)



Name it, And I have tried it, I guarantee you that. I love the game, But I hate that I suddenly can't play it... it's driving me mad.

[pipboy2000k]

Instead of DA:O ...



It should be DO:A



Dead On Activation lololollll

[mac700]

I have exaclty the same problem. The game doesn't recognise an internet connection and doesn't even present me with an option to load game or resume. I to am distraught simple because the game is so good and suddenly 30 hours of playtime becomes inaccessable. I have a steam copy of the game and it launches fine, steam regonises an internet connection but DAO doesn't, the start menu does't include a load game option. All of my achievements from my game are still there and I can access them, the downloadable content is as well. But I can find all of the save game files on my hard drive, the game just doesn't pick them up



If anyone comes up with a solution I would be really grateful



Mac

[jableskage]

If it isn't working that way for you then that is a bug, and not by design.

a bug that should have been ironed out while we where waiting for the console versions to be released? i mean cmon we where supposedly ready for the game 3-4 months earlier but waited for the console versions to catch up? this really is disgraceful and i fear for ME2 and SWTOR...

[thefremen]

What do you have to do to play with the DLC offline? I can play fine when I have a connection available and can stay online consistantly, but when I try to load a savegame while I'm offline it gives me an error saying I must log on with my authorized account to load that save.



I understand that EA's new policy is that you have to be online at all times to play any game published by them but it seems bogus to me.

[fkirenicus]

Fernando Melo wrote...

There's no requirement at all to have internet to play the game (unless you're on a digital service that needs this, such as Steam), nor is internet connection needed to play DLC (after you've downloaded it and authorized it the first time).

If it isn't working that way for you then that is a bug, and not by design.

Most common issues seem to be related to the daupdater, or the cd key not having installed correctly - this seems to be more apparent with digital download versions for some reason. It may also be specific to your hardware/software/firewall/driver setup. There are several good workarounds here in the tech support forum for most of these until we can get them addressed in official patches.

For what it is worth, I look through our data a lot, and can assure you this is working for the vast majority of our players. However, clearly there are issues with the system and we're doing everything we can (including working behind the scenes directly with some of you on hot fix tests) to roll out updates and address this for all, not just some.

I completely empathize on this - as a player myself the last thing I want to do is get home and use up what little free time I have to troubleshoot a game I've purchased. We'll get there - but in the meantime please look into the workarounds on here, and I ask for your patience while we continue to work on official patches for the remainder of our players still experiencing issues.

I'm sorry, but I cannot force myself to believe you completely when you say DLC issues are because of bugs and not design, even though I would like to.

The problem is that EA or you BioWare-folks (the former being the primary suspect) have made the DLC in a way that requires a Windows service to run in the background in order to "constantly validate it" - instead of creating a system where you buy the DLC, download it (hey, after all it is "downloadable content", right? ) and then you're done with "administrative" matters and can enjoy the game. 

I guess you are right when you say that these issues are results of either that the CD key is missing (which I agree must be a bug) or that the DA content updater service doesn't start when it should.
That however I would in fact call the result of design (or perhaps the "root cause" to use software testing terms ) - the DLC system has been made so that it requires this service to run in the background in order to be able to play the game with (some, not all DLC has this problem) DLC installed.

As for myself and the problems I've had with DLC: The update on the "privacy" policy that EA has enforced upon us has made me decide I won't use the Dragon Age Content updater service while I'm online, nor play the game logged in to the DA:O game servers. This has (of course) made me unable to use DLC even though I've paid for it. I found a workaround after some time, but I'm not happy about it - because really it should be unnecessary. This whole affair has greatly reduced my enjoyment of this game, because it has made me feel like I'm "pirating" (despite the fact that I've paid for both the game (retail DVDs) and the Warden's Keep DLC).

So, in order to get the game and the DLC I've purchased fair & square to work - without a component I would like to compare to spyware running in the background (I will do so at least until someone can confirm to me that the Dragon Age Content updater service does not collect information about my peripheral devices, MAC-addresses, other applications I have installed and generally how I use my computer outside DA:O) - I have to "hack" the game by editing an .xml file. A small matter perhaps, but I'm not happy nor proud about it.

I would never had resorted to this if the privacy policy didn't say 
"When you use EA online and mobile products and services or you play our
games on your PC or console, we may collect certain non-personal
demographic information including gender, zip code, information about
your computer, hardware, software, platform, media, mobile device,
mobile device ID, console ID, incident data, Internet Protocol (IP)
address, network Media Access Control (MAC) address and connection. We
also collect other non-personal information such as feature usage, game
play statistics and scores, user rankings and click paths as well as
other data that you may provide in surveys, via your account
preferences and online profiles or through purchases, for instance."

Now, I cannot say with 100% certainty that this is done through the DA content updater service (only you and/or EA know for sure), but I really can't see what else (at my end) could do this.

I was looking forward to buying Return to Ostagar when it's released, but I won't do it unless I can purchase it, download it as a .dazip file, and install it manually using the DAUpdater executable. As I've said, I never log in to the DA servers now, the reason is that I will not accept the new terms (as I've understood it, people have had a license window pop up where they have had to accept new terms in order to continue playing).

It's a shame, because this is a great game, and the premium content you've created so far has been top-notch and greatly increases the fun factor of the game - and I like most of the other guys in here am looking forward to more great DLC from you. Also, I've had no game-breaking bugs as far as I've observed (apart from the 2-3 days my DLC was unusable), so I can't complain about low quality in general either.

But I cannot accept this "at all costs" - I won't sacrifice my privacy for this. I'm a "regular Joe" and quite happy about it - and I will not allow EA or BioWare to collect information about me and my system without my explicit consent. In fact, the Data Inspectorate in the country where I live has advised against it.

Modifié par fkirenicus, 09 décembre 2009 - 09:57 .

[Valaskjalf]

jableskage wrote...

If it isn't working that way for you then that is a bug, and not by design.

a bug that should have been ironed out while we where waiting for the console versions to be released? i mean cmon we where supposedly ready for the game 3-4 months earlier but waited for the console versions to catch up? this really is disgraceful and i fear for ME2 and SWTOR...

if a bug only occurs with a specific combionation of hardware/software/drivers/firewall/router/ISP/user settings/user input, how many hours do you think it would take for a game team to find the issue and if possible, fix it?

[borque87]

Ok, I've formatted my computer. Im downloading DA:O right now... I'll let you know if it works now... better work or I'm done with bioware.

[borque87]

OOOOOOOK. IT WORKS!!! Finally, I can play the effing game... I hope that the same BS doesn't happen.

[mac700]

can u use the saved game files you had already created?

[borque87]

I do no tknow. I put the folder into my pendrive, but when I went to put it back so I could continue my savegame.. it was empty.. sooo.. I had to start a new character.

[Shadesofsiknas]

fkirenicus wrote...

Fernando Melo wrote...

There's no requirement at all to have internet to play the game (unless you're on a digital service that needs this, such as Steam), nor is internet connection needed to play DLC (after you've downloaded it and authorized it the first time).

If it isn't working that way for you then that is a bug, and not by design.

Most common issues seem to be related to the daupdater, or the cd key not having installed correctly - this seems to be more apparent with digital download versions for some reason. It may also be specific to your hardware/software/firewall/driver setup. There are several good workarounds here in the tech support forum for most of these until we can get them addressed in official patches.

For what it is worth, I look through our data a lot, and can assure you this is working for the vast majority of our players. However, clearly there are issues with the system and we're doing everything we can (including working behind the scenes directly with some of you on hot fix tests) to roll out updates and address this for all, not just some.

I completely empathize on this - as a player myself the last thing I want to do is get home and use up what little free time I have to troubleshoot a game I've purchased. We'll get there - but in the meantime please look into the workarounds on here, and I ask for your patience while we continue to work on official patches for the remainder of our players still experiencing issues.

I'm sorry, but I cannot force myself to believe you completely when you say DLC issues are because of bugs and not design, even though I would like to.

The problem is that EA or you BioWare-folks (the former being the primary suspect) have made the DLC in a way that requires a Windows service to run in the background in order to "constantly validate it" - instead of creating a system where you buy the DLC, download it (hey, after all it is "downloadable content", right? ) and then you're done with "administrative" matters and can enjoy the game. 

I guess you are right when you say that these issues are results of either that the CD key is missing (which I agree must be a bug) or that the DA content updater service doesn't start when it should.
That however I would in fact call the result of design (or perhaps the "root cause" to use software testing terms ) - the DLC system has been made so that it requires this service to run in the background in order to be able to play the game with (some, not all DLC has this problem) DLC installed.

As for myself and the problems I've had with DLC: The update on the "privacy" policy that EA has enforced upon us has made me decide I won't use the Dragon Age Content updater service while I'm online, nor play the game logged in to the DA:O game servers. This has (of course) made me unable to use DLC even though I've paid for it. I found a workaround after some time, but I'm not happy about it - because really it should be unnecessary. This whole affair has greatly reduced my enjoyment of this game, because it has made me feel like I'm "pirating" (despite the fact that I've paid for both the game (retail DVDs) and the Warden's Keep DLC).

So, in order to get the game and the DLC I've purchased fair & square to work - without a component I would like to compare to spyware running in the background (I will do so at least until someone can confirm to me that the Dragon Age Content updater service does not collect information about my peripheral devices, MAC-addresses, other applications I have installed and generally how I use my computer outside DA:O) - I have to "hack" the game by editing an .xml file. A small matter perhaps, but I'm not happy nor proud about it.

I would never had resorted to this if the privacy policy didn't say 
"When you use EA online and mobile products and services or you play our
games on your PC or console, we may collect certain non-personal
demographic information including gender, zip code, information about
your computer, hardware, software, platform, media, mobile device,
mobile device ID, console ID, incident data, Internet Protocol (IP)
address, network Media Access Control (MAC) address and connection. We
also collect other non-personal information such as feature usage, game
play statistics and scores, user rankings and click paths as well as
other data that you may provide in surveys, via your account
preferences and online profiles or through purchases, for instance."

Now, I cannot say with 100% certainty that this is done through the DA content updater service (only you and/or EA know for sure), but I really can't see what else (at my end) could do this.

I was looking forward to buying Return to Ostagar when it's released, but I won't do it unless I can purchase it, download it as a .dazip file, and install it manually using the DAUpdater executable. As I've said, I never log in to the DA servers now, the reason is that I will not accept the new terms (as I've understood it, people have had a license window pop up where they have had to accept new terms in order to continue playing).

It's a shame, because this is a great game, and the premium content you've created so far has been top-notch and greatly increases the fun factor of the game - and I like most of the other guys in here am looking forward to more great DLC from you. Also, I've had no game-breaking bugs as far as I've observed (apart from the 2-3 days my DLC was unusable), so I can't complain about low quality in general either.

But I cannot accept this "at all costs" - I won't sacrifice my privacy for this. I'm a "regular Joe" and quite happy about it - and I will not allow EA or BioWare to collect information about me and my system without my explicit consent. In fact, the Data Inspectorate in the country where I live has advised against it.

I agree this ultimatum thrown at us after we had purchased our game and had little choice is two faced and dishonest. EA are as low as it gets for me. I had hoped to buy SWtor and Mass Effect2 but I wont touch anything EA with a ten foot pole.

Modifié par Shadesofsiknas, 14 décembre 2009 - 09:06 .