Disconnects?

Proudly presenting you with no solutions whatsoever:
You are now ready to chat with Adhiraj.

you:Hello

Adhiraj:Thanks for contacting EA Help! My name is Adhiraj how may I help
you?

you:Hello Adhiraj, I have been having problems with Mass Effect 3's
multiplayer since the day the game was made available for me to play

Adhiraj:I apologize for the inconvenience caused. I'll do my best to
address your concern.

you:I get constantly disconnected from games, sometimes after 1
minute, sometimes after 10 minutes

Adhiraj:George May I know your issue?

you:Sometimes not at all

Adhiraj:May I know the exact error message you are getting?

you:I have opened all my ports in my router, as I have done for
battlefield 3

you:and I have no other problems with other games, like BF3

you:Hmm, everyone in the map including the artificial enemies stop
walking / shooting

you:and I get a message on the top left of my screen saying
"trying to reconnect" or something like that

you:then I get dropped of the game saying that I got
"disconnected"

you:On top of that, I get punished by losing all the stuff that I
have purchased on my account, for example if you pay to buy weapon
modifications

you:and get disconnected, you lose both the attachments and anything
you have earned

you:So, what is going on?

Adhiraj:Which platform (Xbox 360, PC, PS3) are you playing the game
on?

you:PC / Windows 7 SP1 HP x64 / No firewalls or anti-virus software

Adhiraj:Please give me some time to retrieve your account in our
database.

you:Alright

Adhiraj:Thanks

Adhiraj:I would suggest that you first try ending the background tasks
running on your system. For this please follow the steps listed below – 1. Hold
down the Ctrl, Alt, and Delete keys at the same time 2. Click the
"Processes" tab. 3. Click on the gray bar in the middle column that
says User Name to sort by user name. 4. Do NOT select anything for SYSTEM,
LOCAL SERVICE, or NETWORK SERVICE. 5. Click on anything besides EXPLORER and
TASKMGR for your User Name or other user names. 6. Click on END PROCESS 7.
Repeat these steps until only explorer.exe and taskmgr.exe are open for this
user profile.

Adhiraj:I would also suggest that you remove the temporary files stored
on your system. For this please follow the steps listed below – 1. Double click
on "My Computer" 2. Double click on the C: drive 3. Double click on the
"Windows" folder. 4. Double click on the "Temp" folder. 5.
Hold the "CTRL" key and tap the "A" key to select all. 6.
Tap the "Delete" key on your keyboard and accept the "Are you
sure you want to delete these files" prompt. 7. Once done, press and hold the
Windows key and the letter R 8. In the Run box type: %temp% and press Enter 9.
When the folder containing all temporary files opens press and hold the CTRL
button and the letter A to highlight all files in that folder 10. Press the
Delete key. 11. When prompted to verify if the files should be deleted, click
Yes. 12. Any files that cannot be removed can be safely ignored.

Adhiraj:Games developed before the release of Windows 7/vista can face
problems while running on this operating system. I would suggest that you try
and run your game in Windows XP Compatibility Mode, for this please follow the
steps listed below: - 1. Right-click the game's shortcut available on your
Desktop and choose Properties. 2. In the Properties Panel, click the
Compatibility tab. 3. Place a check in the Compatibility Mode checkbox. 4.
Select Windows XP (Service Pack 2/3) in the drop down list. 5. Click Apply and
then Ok to save your changes.

you:The same suggestions were given to me when I was having problems
with Battlefield 3, none of them worked

you:I will go through reading them again though, to make sure if I
missed something, however please note I have no problems with other games,
including EA games

you:Also, this same problem happens to other users as well,
according to your division's forums

you:Here:
http://social.biowar...index/9707179/4

you:and here:
http://social.biowar...ndex/10650640/2

you:I will read you recommendations again, give me a moment

Adhiraj:okay

you:Yes, I have already tried everything, and although this game was
developed after W7 was released

you:I have already tried compatibility mode on XP / XP SP1 / XP SP2
/ Vista etc

you:I even formatted my computer recently, absolutely made no
difference

Adhiraj:I would like you to follow the instructions below on the
computer that is directly connected to your Modem: Unfortunately, this will
disconnect us from the chat. Please keep advised I will be sending you an
E-Mail with the troubleshooting steps and your Chat ID: [ID] as well. This will
all be located inside the Chat Log. 1. Hold down the Windows key and press R 2.
At the Run command, type cmd and press enter 3. Type ipconfig /flushdns and
press enter 4. Type ipconfig /registerdns and press enter 5. Type ipconfig
/release and press enter 6. Type ipconfig /renew and press enter 7. Type netsh
winsoc reset and then press enter 8. Restart the computer

you:I already flushed my DNS as one user suggested in the Bioware
forums

you:Still made no difference

Adhiraj:login to Origin (If it is a digital download)

Run the task manager (Ctrl-alt-delete)

Go to the "Process tab" in task manager

Right click on Origin.exe

You will get the option of "set affinity", click on it

You wil get CPU 0, CPU 1, CPU 2 and CPU 3 options.

You need to select CPU 1.

Click on "Apply" and then "OK"

After this please launch the game from Origin.

Then you will be automatically redirected to Battlelog

I would suggest that you try temporarily disabling any firewalls you have
running on your system: - • Software firewalls can simply be turned off,
usually by right clicking on the icons near your clock and selecting
"Close" or "Exit". • Hardware firewalls should be bypassed
by going from the computer directly to your modem, skipping any router you may
have.

Please try power-cycling your modem. For this, switch off your modem and leave
it un-powered for about 2 minutes then re-start the modem, this should power
cycle your modem.

you:Running the game with HT on / off or on a single CPU made also
no difference, also Battlelog is not related to Mass Effect 3, they are
different games

you:The only hardware firewall my modem has is already disabled for
Battlefield 3 and other games, restarting the modem a dozen times also made no
difference

you:My problem is with Mass Effect 3. Battlefield was only an
example

you:Does this game require UPNP enabled or disabled ? Is that
related?

Adhiraj:I apologize for the last sentence; it was typed in error. Please
ignore it.

you:No problem

Adhiraj:I would suggest that you try temporarily disabling any firewalls
you have running on your system: - • Software firewalls can simply be turned
off, usually by right clicking on the icons near your clock and selecting
"Close" or "Exit". • Hardware firewalls should be bypassed
by going from the computer directly to your modem, skipping any router you may
have.

Please try power-cycling your modem. For this, switch off your modem and leave
it un-powered for about 2 minutes then re-start the modem, this should power
cycle your modem.

you:As I said, I already tried these, and the single firewall
available in my system, the Windows firewall

you:is disabled

you:I also tried disabling the service, it made no difference

Adhiraj:If you have “User Account Control” enabled, this can sometimes cause
this issue. I would suggest that you disable UAC and then try running your
game. For this please follow the steps listed at the below given link –
http://windows.micro...ntrol-on-or-off

Adhiraj:http://windows.microsoft.com/en-IN/windows-vista/Turn-User-Account-Control-on-or-off

you:UAC is already turned off in my computer

you:and I have tried running both Origin and ME3 in administrator
privilages

you:And through administrator account

you:Still made no difference

Adhiraj:/

you:Did not receive the last part "/" ?

Adhiraj:/

Adhiraj:I would need you to run a trace for us to review. For this you
would need to follow the below given steps: -

1.   Click on the following link to download the UOTrace program:
ftp://ftp.ea.com/pub/origin/patches/uo/uotrace.exe

2.   Run UO Trace. (If a pop-up box appears telling you 'UO Server
List not found,' click No.)

3.   Click the Options menu at the top of the window and select
Advanced.

4.   In the rectangular window where the server is listed, type in
easo.ea.com.

5.   Click the Trace Route button, which is the fourth button from
the left.

6.   After the trace route has completed, click the Poll button, which
is two buttons to the right of the Trace Route button.

7.   Let it send around 100 or so packets then click Stop Poll.

8.   Click Edit and select Copy.

9.   Click the Start button (Windows button for Microsoft Windows
Vista) on the Windows Taskbar.

10. Select All Programs.

11. Select Accessories.

12. Click Notepad.

13. From the menu toolbar, click Edit and click Paste.

14. From the menu toolbar, click File and click Save.

15. Repeat steps 2 through 14 so that you have two separate files for us
to compare and review.

16. Once you have saved both the files, click on the Attach file link below the
chat window and send both the files to me for review.

you:Alright, give me a moment

you:The Poll button is next to the Trace Route button by the way

you:I think I got it right at least

Adhiraj:okay

you:Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping
best/worst * Unknown Host * 192.168.1.1 1 0ms 0ms 0% 101 / 101 0ms / 0ms *
Unknown Host * 80.106.108.49 2 4ms 4ms 0% 101 / 101 3ms / 29ms * Unknown Host *
80.106.230.225 3 4ms 4ms 0% 101 / 101 3ms / 53ms
athe-crsa-acro7609b-1.backbone.ot79.128.227.45 4 8ms 7ms 0% 101 / 101 4ms /
24ms gig0-1.49-ir02.ath.OTEGlobe.net 62.75.3.93 5 21ms 8ms 0% 101 / 101 5ms /
57ms * Unknown Host * 62.75.5.54 6 50ms 100% 0 / 101 xe-2-3-0-xcr1.fri.cw.net
166.63.204.181 7 50ms 51ms 0% 101 / 101 49ms / 79ms xe-1-3-0-xcr1.fra.cw.net
195.2.21.113 8 52ms 53ms 0% 101 / 101 49ms / 106ms xe-8-1-0-xcr1.prp.cw.net
195.2.9.49 9 70ms 64ms 0% 101 / 101 60ms / 95ms xe-4-1-0-xcr1.ash.cw.net
195.2.21.70 10 139ms 142ms 0% 101 / 101 139ms / 207ms
Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 11 138ms 100% 0 / 100 * Unknown
Host * 159.153.224.222 12 136ms 136ms 0% 100 / 100 135ms / 146ms
fert07-eqx-iad.ea.com 159.153.224.230 13 148ms 154ms 0% 100 / 100 147ms / 349ms
meav5-pub.pt.iad.ea.com 159.153.226.105 14 135ms 135ms 0% 100 / 100 135ms /
148ms

you:well that appears weird when I copy paste it

you:I'll crop it and upload it for you

you:http://img443.imageshack.us/img443/6031/capturecvlw.png

you:And after I scrolled it down:
http://img51.imagesh.../capture2hh.png

There may be a problem communicating with Adhiraj. Please wait
while your chat is transferred to another EA Expert.

You are now ready to chat with Akhil.

Akhil:Thanks for contacting EA Help! My name is Akhil how may I help
you?

you:Hello Akhil, I was just talking to Adhiraj but I got this:
"There may be a problem communicating with Adhiraj. Please wait while your
chat is transferred to another EA Expert."

you:Can I be redirected to the same person or are you able to see
our discussion and help me ?

Akhil:Yes .

you:Thank you Akhil.

Akhil:Please allow me some time while I check your issue .

Akhil:You are most welcome.

you:Last thing I was asked to do is the following: I would need you
to run a trace for us to review. For this you would need to follow the below
given steps: -

you:I have followed the steps and taken pictures of my results.

Akhil:Please paste the result in the chat.

you:http://img443.imageshack.us/img443/6031/capturecvlw.png and
after I scrolled it down: http://img51.imagesh.../capture2hh.png

Akhil:Thank you.

you:and here are the raw results, but they do not appear properly in
the chat

you:Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping
best/worst * Unknown Host * 192.168.1.1 1 0ms 0ms 0% 101 / 101 0ms / 0ms *
Unknown Host * 80.106.108.49 2 4ms 4ms 0% 101 / 101 3ms / 29ms * Unknown Host *
80.106.230.225 3 4ms 4ms 0% 101 / 101 3ms / 53ms
athe-crsa-acro7609b-1.backbone.ot79.128.227.45 4 8ms 7ms 0% 101 / 101 4ms /
24ms gig0-1.49-ir02.ath.OTEGlobe.net 62.75.3.93 5 21ms 8ms 0% 101 / 101 5ms / 57ms
* Unknown Host * 62.75.5.54 6 50ms 100% 0 / 101 xe-2-3-0-xcr1.fri.cw.net
166.63.204.181 7 50ms 51ms 0% 101 / 101 49ms / 79ms xe-1-3-0-xcr1.fra.cw.net
195.2.21.113 8 52ms 53ms 0% 101 / 101 49ms / 106ms xe-8-1-0-xcr1.prp.cw.net
195.2.9.49 9 70ms 64ms 0% 101 / 101 60ms / 95ms xe-4-1-0-xcr1.ash.cw.net
195.2.21.70 10 139ms 142ms 0% 101 / 101 139ms / 207ms
Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 11 138ms 100% 0 / 100 * Unknown
Host * 159.153.224.222 12 136ms 136ms 0% 100 / 100 135ms / 146ms fert07-eqx-iad.ea.com
159.153.224.230 13 148ms 154ms 0% 100 / 100 147ms / 349ms
meav5-pub.pt.iad.ea.com 159.153.226.105 14 135ms 135ms 0% 100 / 100 135ms /
148ms

Akhil:Thank you for providing me the report.

you:No problem, looking forward on resolving the issue so I can
play.

Akhil:I would suggest that you try temporarily disabling any firewalls
you have running on your system: - • Software firewalls can simply be turned
off, usually by right clicking on the icons near your clock and selecting
"Close" or "Exit". • Hardware firewalls should be bypassed
by going from the computer directly to your modem, skipping any router you may
have.

Akhil:Please follow the above steps.

you:This has already been suggested and as I said all firewalls are
disabled, both in Windows and the router

you:Did you find my results problematic?

Akhil:No its okay.

Akhil:

1. Click on Start 2. Click on Control Panel 3. Click on the "View By"
option and select the Icon view (large or small options give the same
information) 4. Select User Accounts (it should open into the account of the
user who is currently logged in) 5. Click on the bottom-most option, which will
be "Change User Account Control Settings" 6. Adjust the slider to the
bottom-most option 7. Accept the changes 8. Restart the computer

you:This has already been suggested, UAC is already disabled in my
computer.

you:I guess you are unable to see my previous conversation.

Akhil:Okay.

Akhil:I would like you to follow the instructions below on the
computer that is directly connected to your Modem:

Unfortunately, this will disconnect us from the chat. Please keep advised I
will be sending you an E-Mail with the troubleshooting steps and your Chat ID:
[ID] as well. This will all be located inside the Chat Log.

1. Hold down the Windows key and press R

2. At the Run command, type cmd and press enter

3. Type ipconfig /flushdns and press enter

4. Type ipconfig /registerdns and press enter

5. Type ipconfig /release and press enter

6. Type ipconfig /renew and press enter

7. Type netsh winsoc reset and then press enter

8. Restart the computer

you:This has already been suggested, and as I said I already flashed
my DNS since a BSN user gave me the idea

you:Made no difference

you:Do you want me to copy paste all the suggestions made by the
previous support employee so you will not have to go over the same suggestions?

Akhil:Okay.

Akhil:In order to assist you in correct manner I am forwarding your
issue to next level of CSRs for further review. They will get back to you as
soon as possible through email.

you:Last time an issue of mine that I had with Battlefield 3 was
forwarded to DICE, I never got a response, it has been months now

you:What is CSRs ?

Akhil:Please be informed that I am forwarding your issue to the next level of the support.

you:Alright, so when should I expect a clarification on my issue? I
do not like the fact I have paid for a product I am unable to use as it was
suggested for too long.

Akhil:So you no need to worry the concern team will contact you through email as soon as possible.

you:Can you give me an estimate?

Akhil:I request you to please wait for 48 to 72 hours .

you:Alright, that sounds great.

you:Thank you for your time, have a nice day!

-/-

I will post whatever this CSRs tells me, if they do in fact contact me.

#1
Fabulist961

Posté 02 avril 2012 - 05:07

#2
Fabulist961

Posté 09 avril 2012 - 06:59

Disconnects?

#1 Fabulist961 Posté 02 avril 2012 - 05:07

#2 Fabulist961 Posté 09 avril 2012 - 06:59

Connexion

#1
Fabulist961

Posté 02 avril 2012 - 05:07

#2
Fabulist961

Posté 09 avril 2012 - 06:59