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Bioware - Please Read!


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#1
andomguy666uk

andomguy666uk
  • Members
  • 314 messages
So, this is a thread for those of us, who play on the PS3, and are feeling fed up with the lack of help and support we've been recieving when it comes getting help in any aspect of Mass Effect 3.

Single Player:

Various issues have been left unanswered and ignored - we're constantly told by EA to ask Bioware, or essnetually given two fingers and told we don't give a damn about you.

Multiplayer:

As things stand, due to the various "issues", we've not been able to take part in either operations Goliath or Raptor. We were, included in operation Fortress, which gave a 25% EXP boost, but that fed on the events from
Operation: Goliath, and in some ways, felt kinda hollow as a result.

Until this problem is fixed, surely Bioware could provide something just to cover things over until they finally get
things sorted out, such as special packs, or another boost of some kind to give us an incentive to play online over the weekend period to at least make us feel like we're doing something to help the community.

The fact that we're being kept in the dark, with Sony, Bioware and EA all telling us the fault lies with the others and providing nothing in the way of a solid answer, or showing any proof, is really starting to wear thin.

Bioware - please give us a solid answer, and proof, that things are being worked on and you're not just forgetting about us.

General Forum:

Having looked around the forums, and the various threads, we're practically ignored by Bioware when it comes to answering a simple question. EA's customer support towards us, from what I've experianced first hand, and heard about from others, has generally been very poor, and on many occasions, rude.

All we want is to have our questions answered, we like your games, that's why we're willing to pay our hard earned cash on them on release. Surely the least you can do is give us help and support when we need it.

Modifié par andomguy666uk, 02 avril 2012 - 05:19 .


#2
Thomas Abram

Thomas Abram
  • BioWare Employees
  • 596 messages
We read these forums and we are aware of these issues. We simply cannot reply to every thread or address each individual post about the same issue. We try our darnest to do just this but with the amount of posts that are left on BSN everyday it's just not possible to personally reply to each of them.

While I do understand the frustration if you have a question that's burning deep do not hesitate to PM me and I'll try to get back to you as soon as possible.