42 réponses à ce sujet

[BardHarbinger]

I contacted the Bioware store and told them I wasn't happy with how this was being handled and the response I get? To paraphrase "it'll ship when we get it and you can cancel your order." No apology or attempt at customer service. I have been a fan of Bioware's for several years and this whole mess is putting a bad taste in my mouth. Please give us some answers, fix it if you can. I'm a die hard fan that just wants what I ordered. You took my money months ago, please at least give me some answers and some customer service.

[rasmusvn]

Just out of curiosity which customer rep did you speak with?

[BardHarbinger]

Stephanie.

[rasmusvn]

I've only experienced positive responses from that rep in a case where lithos were damaged and even the replacement was damaged.

Naturally that doesn't make your experience any better.

Modifié par rasmusvn, 12 mai 2012 - 08:45 .

[Flamm1ng Dem0n]

@BardHarbinger: I completely agree with you! I ordered mine near the end of February/early March and have gotten no information at all about my order of the Xbox 360 Vault. Not even the Email that someone had mentioned before on this thread. This is seriously out of hand and completely ridiculous. I spent $95.00 (or whatever it was at the time) on the product and I have still been charged. BioWare it slacking on their end and the way they practice business sure it not a good one. Charging a customer the full price for a Pre-order with no guarantee but their word (which considering it being BioWares words does not mean much right now) and then sending Emails to a few select stating the situation. That is not how you gain and keep customers. I worked in the retail business for over three years and the way BioWare does things it not acceptable at all.

With that said, since the new BioWare Store webpage update I have no ability to check any of my orders or information. This is because I cannot even reset my password. It does send me a password reset email but when I type in my new password....it denies it saying that "The last name cannot be empty". What the F%#K? There is not "Last Name" field to put in my last name. Only a "New Password" and "Confirm New Password" field. So basically I have no ability to login and check my order, order new products or anything else because of this "Better" BioWare Store webpage. Again poor business practice on BioWares part. BioWare keeps this up and they will not have barely anyone buying their products.

Still cannot believe I wasted almost $100.00 on a piece of equipment that I may never get. Where me product BioWare? Huh? HUH?!

Modifié par Flamm1ng Dem0n, 14 mai 2012 - 08:42 .

[TonyBulonie]

I'm in the same boat. Wanted to trick out my Xbox in preparation for ME3. Now the game has been out for months and the excitement that inspired me to spend an extra $100 on my console is fading. I have never received an email about this and have been unsatisfied with their customer service.

I have to defend Bioware though. They are a game company, not a retailer. The people that we've been dealing with is Treehouse Brand Stores, a retail company that sells licensed merch for video games. Their practices of not shipping multi-itemed purchases until ALL of the items are available (which could take months apparently) and their poor communication and follow-through make them a poor partner for the Bioware brand.

Every time I've got a response from them it's usually been "that's the way it is and you can always cancel. No apologies, no concessions. I am a hardcore ME fan and I want give more of my money for ME merchandise, but dealing with people that act like they don't want my money and have no regard for the companies they represent makes me more than a little peeved. If I could get Bioware stuff anywhere else then I would.

[TonyBulonie]

Now I have to eat crow.

Shortly after I wrote the last message I emailed Treehouse and very quickly received a response from a nice rep that I haven't dealt with before. See below:

"Order# XXX-XXXXXX is on hold pending the receipt of console vaults to our warehouse. We are expecting to receive them on Wednesday and pre-orders will ship before the weekend."

[Master_Nick]

TonyBulonie wrote...

Now I have to eat crow.

Shortly after I wrote the last message I emailed Treehouse and very quickly received a response from a nice rep that I haven't dealt with before. See below:

"Order# XXX-XXXXXX is on hold pending the receipt of console vaults to our warehouse. We are expecting to receive them on Wednesday and pre-orders will ship before the weekend."

Thank you Sir! that is a awesome news.
when i asked the rep what was up with my order, all she said was that the shipment got delayed and they were suppose to sent out 2 Fridays ago...Let's hope they actually got the shipment this time

[MiSsSmOkEy20]

Still nothing?

[Flamm1ng Dem0n]

TonyBulonie wrote...

I'm in the same boat. Wanted to trick out my Xbox in preparation for ME3. Now the game has been out for months and the excitement that inspired me to spend an extra $100 on my console is fading. I have never received an email about this and have been unsatisfied with their customer service.

I have to defend Bioware though. They are a game company, not a retailer. The people that we've been dealing with is Treehouse Brand Stores, a retail company that sells licensed merch for video games. Their practices of not shipping multi-itemed purchases until ALL of the items are available (which could take months apparently) and their poor communication and follow-through make them a poor partner for the Bioware brand.

Every time I've got a response from them it's usually been "that's the way it is and you can always cancel. No apologies, no concessions. I am a hardcore ME fan and I want give more of my money for ME merchandise, but dealing with people that act like they don't want my money and have no regard for the companies they represent makes me more than a little peeved. If I could get Bioware stuff anywhere else then I would.

I see....Well ether way it was BioWares decision to pare-up with such a poorly run and poorly represented company. BioWare is better then this and when they get the chance....they should dump Treehouse and find a better company to do business with. To be honest I got the same responce from Treehouse when I was trying to figure out where my GAEMS Mobile Gaming Envirment was. Deal with it or cancel your order.....that seems to be Treehouses motto more then just something one of the Customer Service reps says. Its like if you enter a GameStop or Bestbuy (or where ever) and if you are trying to understand something and you where told "That's the way it is. Deal with it or get out." If those companies said that to customers.....how long do you think that would last as a merchandise company? Not long at all. I personally think BioWare is so much better then what Treehouse is. Treehouse just seems to be dragging down BioWare and there representaion as a worthy and respectiable company.

BioWare....it may not be this easy but I (personally) think that you should drop Treehouse and find a much more respectable and customer service friendly company to carry your worthy products.

Also....I still have not received a Email (or phone call) from Treehouse explaining or telling me where my order is. And as of right now, it is Friday the 18th at 1:25am, meaning that it is well past Wednesday and we all have still heard nothing from Treehouse explaining themselves. I personally think that there is more then meets the eye with Treehouse. *Smells the air*.....and it smells like a scandal to me.

[BardHarbinger]

They could at least offer some kind of discount or partial refund. I mean they've had our money for months and what do we have to show for it? A thread with angry people...

[CJayCrazy]

Did they receive them at the warehouse last week? I read that it was going to be last week, but I'm not sure.

[BardHarbinger]

Hopefully this is a positive sign. On the old site my status has changed from "pending fulfillment" to "billed".

[Master_Nick]

I just received the shipping notice for my order, YAY~~~~~ just in time for my birthday!!!

[BardHarbinger]

I got my shipping notice too. I'm still bitter it took this long. A discount or partial refund would ease some of that bitterness. I ordered it in Feb and its going to get here in late May. That wouldn't fly with any other business. Show some customer service and do right by your customers. Redeem yourselves and by association Bioware since you tarnished them.

[CJayCrazy]

BardHarbinger wrote...

I got my shipping notice too. I'm still bitter it took this long. A discount or partial refund would ease some of that bitterness. I ordered it in Feb and its going to get here in late May. That wouldn't fly with any other business. Show some customer service and do right by your customers. Redeem yourselves and by association Bioware since you tarnished them.

I got mine as well, and it will arrive at my house tomorrow. I too feel like some sort of condolence would be good. But, I have still been bearing with them most of the way because of the accident that happened.

[BardHarbinger]

I checked my email and spam folders. I never received word til it was shipped. The only reason I knew about the accident was because of this thread. Their customer service skills have failed.

[BardHarbinger]

I received my vault today. I'm still bitter with the treatment of the so called customer service. I doubt I will ever order from Treehouse again.