Though her VA was not up to par with the rest of the game you have become to expect, hell even over the course of 3 games we still sometimes argue who the better VA is between FemShep and MaleShep
I am glad to see an apology and explanation why she reacted as she did. With that explanation I can also understand why she said those things. Like all the people here on these forums we feel hurt badly by Bioware with the ending of Me3 and that causes alot of people to lash out and say things they later regret or did not mean to bring it in the way as it did.
Same goes for the other side at bioware, while most people try to be civil, the amount of bad mouthing and threatening DOES hurt on a personal level within the bioware employees.
Mabye if Allers(Jess) was implented better within the game, there might have been less of an problem.
Yet it remains a fact that within Mass Effect we already had 2 reporters that we met and communicated with.
It sounds strange to say this here, but I think it would have been cool if Allers would in someway been tied to Ms. Wong as a collegue/friend or other and that she joins you where ms. Wong could not.
Also would have been cool if that would be explored more with some dialog so 1. you learn about Ms. Wong and 2. You have an easier time accepting Allers on board.