142 réponses à ce sujet

[Ew_Tux]

Axialbloom wrote...

LeonardoLuiz wrote...

"Entitlement" must be a top word these days.
Sheesh

Pretty much.  American politics uses the word 50 times a day, so it seems every kid likes to use it now.  Of course they all believe it has negative connotations thanks also to US politics.

I'm 40 and European ... and never used the work entitlement.

[Sylvanfeather]

Could there not be a way for Bioware to provide an alternate incentive for the PS3 players? i.e. reward some extra XP or credits on the weekend events for the player participating?

[Ew_Tux]

GGW KillerTiger wrote...

 Stop asking Bioware if Sony is going to let the PS3 players enjoy the operations. Go ask Sony what is taking them so long to approve Bioware's N7 weekend challanges for Mass Effect 3.

I did, Sony is pointing to Bioware ... Bioware is pointing to Sony ... Consumer stuck in the middle <_<

[Quixal]

Axialbloom wrote...

LeonardoLuiz wrote...

"Entitlement" must be a top word these days.
Sheesh

Pretty much.  American politics uses the word 50 times a day, so it seems every kid likes to use it now.  Of course they all believe it has negative connotations thanks also to US politics.

The word has positive and negative connotations. Sometimes a sense of entitlement is justified and sometimes it is not. Where one draws the line between the two is something of a moving target.

I would say the PS3 folks are entitled to an answer in this case but may simply not be available at this time considering a solution is at least supposed to be in the works and it is unlikely anyone in either company is free to talk about about it according to either's legal departments.

[SgtGrumbles]

Sony doesn't allow this for any of their games.  How long before you realize that?  Just stfu and accept it damn.  Or, better yet, buy it for the pc!

[Ew_Tux]

SgtGrumbles wrote...

Sony doesn't allow this for any of their games.  How long before you realize that?  Just stfu and accept it damn.  Or, better yet, buy it for the pc!

Hi SgtGrumbles, here by known as Bioware representative, can we get an official statement on this please

Telling PS3 users to "stfu" when they are only looking for an answer is such a mature thing to do <_< . If you don't want to see these posts then either don't click on the thread or help the PS3 users get answers so they don't need to post these requests anymore. :innocent:

[Ben Shep]

I can understand your frustration but I truely believe that its Sonys side where the problem lies.

With all the hacking that happened Im sure that sony are being extra careful.

I just cant see bioware not including PS users on there own accord. Heres a bump post but i think you gonna have to accept the short response as to why your not included.

Hope in the future your included and perhaps they might compensate you in some way!

[Ew_Tux]

Ben Shep wrote...

I can understand your frustration but I truely believe that its Sonys side where the problem lies.

With all the hacking that happened Im sure that sony are being extra careful.

I just cant see bioware not including PS users on there own accord. Heres a bump post but i think you gonna have to accept the short response as to why your not included.

Hope in the future your included and perhaps they might compensate you in some way!

I can accept that it could be an issue on Sony's side, i never rejected that, however Bioware are just closing it off with a Technical Limitations with some reference as to unable to gather the user data without any further explanation. The user data is actually listed on this site disputing the fact that they can't and this is the only game suffering from this issue, I've already posted some samples earlier in the thread.

I've also made suggestions for alternatives to keep the PS3 community happy, again without answer.

Thanks for the bump

[Trickshavv]

Where are these posts from Sony employees stating it's a Bioware issue?

Because I can't find them.

[ArkkAngel007]

It's a security concern on Sony's part. However, that doesn't mean BioWare can't offer the community -wide packs. It's not like PS3 users aren't playing and contributing, it's just that BioWare can't send individual rewards.

[mrcanada]

Ew_Tux wrote...

Yes, i've heard that all before, it's the vicious circle of Bioware vs Sony and I have also posted this on the Sony Support forums: http://community.eu....s/td-p/15627029

There have been several posts already disputing Bioware's claims of this being a Sony issue and vice versa.

Instead of assumptions from forums users I would appreciate an answer from Bioware that is represented on these forums by Moderators and Communications Manager.

This is what is needed.  Clarification, that is all.  Respect your players and give us an answer so we can understand why we are not included in events.  I'm pretty sure we deserve it.

[Ew_Tux]

Gankstah wrote...

Where are these posts from Sony employees stating it's a Bioware issue?

Because I can't find them.

There are none, they come from support calls to Sony Support. Like with Bioware, any forum posts are left unanswered.

[JackSeng]

Console VS PC, looks like PC won again, problem with console is that company once try to dedicate making games only for that specific console , but they don't last long.

[philamar18]

I wouldn't put too much stock in to what any Sony CSR says. Last time I had to call them was back when God of War 3 came out, and I was having an issue with one of the preorder dlc codes. I called Sony consumer service two days after the game came out and I had to convince the CSR I spoke with, along with the supervisor that the game had came out. They did not believe me that God of War 3 was available.

Also, you are speaking with a general consumer service when you contact Sony, who is most likely not aware of any real reasons as to why events are not being held, so they are going to refer everything back to the developer. Same thing happens if you contact EA consumer support, if you have any real problems with the game they refer you back to these forums. Your best answer is going to come from Bioware, and not a CSR on a general hotline.

The fact is, Bioware gave us an answer, and most likely won't be saying anything more. Due to the nature of corporate politics, they have to be careful with what they say about other companies. Bioware has said that it is due to the restrictions on Sony's end, and that is most likely the issue. It doesn't change the fact that it sucks, but that is the official answer.

Modifié par philamar18, 03 avril 2012 - 02:44 .

[J-Reyno]

I'm just expecting that we won't be able to participate. It would be nice to have an actual explanation instead of a write-off citing "technical limitations", but whatever.

Modifié par Reyno411, 03 avril 2012 - 02:42 .

[Doctor Proctor]

From my understanding, I thought that the issue was less about stat tracking and more about being unable to assign specific awards to particular accounts.  This is fundamentally different than other activity that goes on in the game.  It's not even the same as adding the specialty packs to the game, since those can be purchased multiple times.  Bioware needs the ability to add a unique item to either each user's account (in the case of a Victory Pack) or to just particular accounts (in the case of the Commendation Pack), while still making sure that each person only gets a single instance of that unique item.  That, more than stat tracking, is probably where the issue lies.

And as for the "Technical Limitations" issue?  You just need to let that go...  It's not like this is "Operation PS3" and the devs will reward you with the REAL answer if 1,000 threads get opened up asking about the issue.  They've given the answer that they're going to give, and they're only going to give a more in depth one when they're ready...or more likely, when issue gets resolved and/or the legal impediment barring them from talking about it is removed.  Opening more threads won't solve anything.

If anything, try Twitter or Facebook.  It's probably different community managers in charge of those sites, and so you might find someone a little more loose lipped. 


Edit: Also, don't know if some of the people mad about the "technial limitations" answers have ever worked in a field with NDA's, privacy laws and other legal agreements that control what you can say.  I work in the surgery department of a metropolitan hospital supporting their systems.  If you asked me about my job, 90% of it I would have to say "I'm sorry, but I can't talk about that" due to a combination of HIPAA and NDA's that I signed.  I could lose my job, you think I'm going to risk that just to answer someone's question?  If Bioware is constrained by similar things (highly likely considering how many things in the videogame are locked behind NDA's) no one here is going to risk their job or risk damaging Bioware in order to violate that agreement.

Modifié par Doctor Proctor, 03 avril 2012 - 02:55 .

[Ew_Tux]

philamar18 wrote...
 Bioware has said that it is due to the restrictions on Sony's end, and that is most likely the issue. It doesn't change the fact that it sucks, but that is the official answer.

No, Bioware has stated that it's due to Technical Limitations. And even at that , if it is restrictions, actions PS3 users do are seen by EA/Bioware.

For example, let take Operation Raptor which required users to promote. So in order to participate Bioware needs to be able to see if a user Promotes their classes, low and behold, that same information is available on this very site under My Games -> Mass Effect 3.

Last updated 2012-03-30 10:31:01 GMT
Data is updated as frequently as possible - progress in-game may take up to an hour to appear here.

They list our Galaxy at War Status, Trophies and even our Friends ...

[philamar18]

Before the Operation Raptor post was changed to the success information, it did say it was due to restrictions. (Note that this was under the News and Announcements section) Regardless, Bioware has given their answer as to the cause of the issue and that is it. I know it sucks, but it is what it is. At least they have stated they are trying to work with Sony to get the issue resolved, and have not completely given up. Besides, even if Bioware were to specifically state the technical reason as to why the events can't be held, instead of stating that it is due to limitations with the PSN and working with Sony, it would not change the fact the events were not available for PS3 users.

[Duranndal]

Its likely that Bioware doesn't even know exactly why they can't get their events to work on the PS3.
Just because they know there's a problem doesn't mean they know what it is or how to fix it.  Especially if it is on Sony's side, then there's not a whole lot Bioware can do to explain.  Even if they did know what the problem was, its extremely bad practice to come out and say "its Sony's fault."  Could cause quite a bit of bad blood between the two.

Whining will accomplish nothing.  I'm so sorry you can't accept an explanation beyond "there are technical limitations, we are working on it."

Modifié par Duranndal, 03 avril 2012 - 03:17 .

[DruidMagnus]

Ew_Tux wrote...

philamar18 wrote...
 Bioware has said that it is due to the restrictions on Sony's end, and that is most likely the issue. It doesn't change the fact that it sucks, but that is the official answer.

No, Bioware has stated that it's due to Technical Limitations. And even at that , if it is restrictions, actions PS3 users do are seen by EA/Bioware.

For example, let take Operation Raptor which required users to promote. So in order to participate Bioware needs to be able to see if a user Promotes their classes, low and behold, that same information is available on this very site under My Games -> Mass Effect 3.

Last updated 2012-03-30 10:31:01 GMT
Data is updated as frequently as possible - progress in-game may take up to an hour to appear here.

They list our Galaxy at War Status, Trophies and even our Friends ...

~this~


honestly it shows lack or care/respect for PS3 owners on Bioware's side. They could easily have a work around for these "technical limitations" . . .

Modifié par DruidMagnus, 03 avril 2012 - 03:31 .

[Ew_Tux]

I just find it hard to swallow that, if it's due to restrictions why do other games not have the same issues. I have never come across these type of issues with any other game. All games happily take from and add to account without any bother what so ever.

Then the question remains, why was this not mentioned prior to release to give PS3 users a chance to decide either not to buy the game or buy for another platform, these issues would have come up during testing.

[Ew_Tux]

Duranndal wrote...

Its likely that Bioware doesn't even know exactly why they can't get their events to work on the PS3.
Just because they know there's a problem doesn't mean they know what it is or how to fix it.  Especially if it is on Sony's side, then there's not a whole lot Bioware can do to explain.  Even if they did know what the problem was, its extremely bad practice to come out and say "its Sony's fault."  Could cause quite a bit of bad blood between the two.

Whining will accomplish nothing.  I'm so sorry you can't accept an explanation beyond "there are technical limitations, we are working on it."

So why release a broken game in the first place, part of the functionality of this game is not working. The PS3 edition is unable to participate in community events, that should have been highlighted and addressed during testing and prior to release.

[Guaritor]

Doctor Proctor wrote...

From my understanding, I thought that the issue was less about stat tracking and more about being unable to assign specific awards to particular accounts.  This is fundamentally different than other activity that goes on in the game.  It's not even the same as adding the specialty packs to the game, since those can be purchased multiple times.  Bioware needs the ability to add a unique item to either each user's account (in the case of a Victory Pack) or to just particular accounts (in the case of the Commendation Pack), while still making sure that each person only gets a single instance of that unique item.  That, more than stat tracking, is probably where the issue lies.

They already did that though.  Right when you bought the game, and first loaded MP, there was some kind of starter pack that you could buy, and once you opened it, it dissappeared.  Thats very similar to the concept of adding a special one use pack to each account.  As for the adding to a specific persons accout... if thats really all thats holding us up, just let us participate in the community goal and give us the community pack (though, since they do add the pack to each specific new user's account, I doubt thats the case).  Somethings better then nothing.

Modifié par Guaritor, 03 avril 2012 - 03:40 .

[Garrubrations]

I've heard that it is not a matter of tracking the player's achievements but rather BW is not able to send the victory/commendation packs to individual players based on whether they completed their personal goals or not. So BW can see your work, they just can't reward you because of Sony.

[TexasToast712]

It's amazing how many people can't read. It has been said time and time again that it is SONY'S fault.